Features, Online Survey, Survey Examples, Survey Logic, Survey Questions, Tools

How Skip Logic & Branch Logic Improve Your Surveys

NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.

Branding, Customer Insight, NPS, Online Survey, Research

15 NPS Survey Best Practices You Need to Know

NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.

Customer Experience, Customer Insight, Features, Image Poll, Kiosk Survey, Online Survey, Picture Survey, Survey Examples, Types of Surveys

How to Conduct a Service Evaluation Survey with Pictures

Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...

Online Survey, Research, Security, Types of Surveys

Different Types of Survey Bias and How to Avoid Them

Researchers using surveys to gather data have their work cut out for them. Not only do they have to determine whether to conduct surveys in person, by phone or...

Features, Online Survey, Survey Examples, Tools

How Do You Create a Matrix Survey? Is There a Better Survey Method?

Have you ever been caught in a matrix? No, not the Keanu Reeves movie. We’re talking about a matrix survey. A matrix survey question – which is really nothing...

Customer Experience, Image Poll, Online Survey, Picture, Picture Survey, Polls, Survey Examples, vote on images

How to Create a “Vote on Pictures” Survey (and Reduce Survey Fatigue)

Because of the ease of which online surveys can be created and sent, some people may be feeling burnt out by them. According to research company Forrester, more organizations...