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How Skip Logic & Branch Logic Improve Your Surveys
NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.
15 NPS Survey Best Practices You Need to Know
NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.
How to Conduct a Service Evaluation Survey with Pictures
Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...
Different Types of Survey Bias and How to Avoid Them
Researchers using surveys to gather data have their work cut out for them. Not only do they have to determine whether to conduct surveys in person, by phone or...
How Do You Create a Matrix Survey? Is There a Better Survey Method?
Have you ever been caught in a matrix? No, not the Keanu Reeves movie. We’re talking about a matrix survey. A matrix survey question – which is really nothing...
How to Create a “Vote on Pictures” Survey (and Reduce Survey Fatigue)
Because of the ease of which online surveys can be created and sent, some people may be feeling burnt out by them. According to research company Forrester, more organizations...