--- generated_by: surveylegend-page-markdown title: Patient Satisfaction Survey description: Improve your patient satisfaction with help of a patient satisfaction survey that can be conducted by the patient on computer, phone or tablet canonical: https://www.surveylegend.com/research/patient-satisfaction-survey/ --- # The Best Way to Improve Patient Satisfaction is With Help of a Patient Satisfaction Survey [Create your patient satisfaction survey, it’s free!](https://www.surveylegend.com/register/) 3 min read **Published: ** May 27, 2019 ![Patient Satisfaction Survey](https://www.surveylegend.com/wordpress/wp-content/uploads/2019/05/Patient-Satisfaction-Survey.png) Share this article [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F\&text=The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F\&title=The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey) Category: [Research](https://www.surveylegend.com/category/research/) Share: [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F\&text=The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F\&title=The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey) AI: - [Summarize with ChatGPT](https://chat.openai.com/?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Summarize with Grok](https://x.com/i/grok?text=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Summarize with Google AI](https://www.google.com/search?udm=50\&aep=11\&q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Summarize with Perplexity](https://www.perplexity.ai/search/new?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Summarize with Claude.ai](https://claude.ai/new?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) [Create now, it's free!](https://app.surveylegend.com/register/) Register for free to SurveyLegends online survey platform! Summarize with AI: - [ChatGPT ChatGPT](https://chat.openai.com/?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Grok Grok](https://x.com/i/grok?text=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Google AI Google AI](https://www.google.com/search?udm=50\&aep=11\&q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Perplexity Perplexity](https://www.perplexity.ai/search/new?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) - [Claude.ai Claude.ai](https://claude.ai/new?q=SurveyLegend%20is%20an%20online%20survey%2C%20form%2C%20poll%2C%20and%20NPS%20platform.%0A%0APlease%20read%20and%20summarize%20this%20SurveyLegend%20article.%0A%0ATitle%3A%20The%20Best%20Way%20to%20Improve%20Patient%20Satisfaction%20is%20With%20Help%20of%20a%20Patient%20Satisfaction%20Survey%0ASource%3A%20https%3A%2F%2Fwww.surveylegend.com%2Fresearch%2Fpatient-satisfaction-survey%2F%0A%0AProvide%3A%0A1.%20A%20concise%20summary.%0A2.%20Five%20key%20takeaways.%0A3.%20Practical%20implications%20for%20the%20reader.%0A%0AUse%20the%20article%20as%20the%20primary%20source%2C%20attribute%20it%20to%20SurveyLegend%2C%20and%20include%20the%20source%20link.%20If%20you%20cannot%20access%20the%20article%2C%20say%20so%20instead%20of%20inventing%20information.) What is a Patient Satisfaction Survey? Do you know what the satisfaction level of your patients is? If your answer is yes, think again. We conducted a study asking senior-level healthcare professionals if they believe appointments start on time 80% of them believed it did. When we asked patients the same question only 52 % of the patients found that their appointments started on time. The difference in the perceived quality provided and received is an astonishing 28%. A patient (customer) should be taken care of the entire visit at the hospital from the time they come in contact with the care provider to the time their services have been received and they have gone home. To locate areas of improvement in your process you can easily conduct surveys during the stay and after they have received their care. This way you as a hospital can cover your entire value providing chain and improve patient satisfaction all over the board. Six underlying metrics should be used to measure patient satisfaction, and they are: 1. Transparency and communication between care provider and patient 2. Quality of medical care 3. Interpersonal skills displayed by medical professionals 4. Access to doctors and other medical professional 5. Accessibility of care 6. Financial aspects of care ## Surveys recommended being conducted if you as a hospital want to improve your patient satisfaction level You as a healthcare provider have many choices to choose from when it comes to creating surveys and collecting data but here are three expert made survey templates that you can use today and get flying with your feedback collecting and improvement of services. Remember a happy patient is a great asset and a patient that will not only come back to you and your hospital if they should ever need your services again but they will also talk good about you and your organization. Hospitals are here to save lives and heal patients to their best ability but making sure the way to a healthy patient is also a great experience is also important, not only for you as a business but also for the patients receiving the care. **Listen to the experience behind each visit.** Invite feedback on appointment booking, communication, and service. Create your own patient experience survey with SurveyLegend and start for free. ## Templates for Healthcare and Hospital Surveys ## Conclusions of conducting patient satisfaction surveys If you are a hospital that cares about your patients, employees and your hospitals brand than conducting frequent surveys that measure patient satisfaction is a must. The value you will gain from it is vast. Knowing what you as a hospital are doing right and what you need improving can increase your revenue and lower your costs. You can increase efficiency, employee happiness, and patient satisfaction. All this with the help of feedback. When should you start doing patient satisfaction surveys? My answer is; start today, it’s never to soon but it can be too late, so let us get started! If you find the three suggested survey templates to complex, start small with an NPS survey that’s easy to create and easy to respond to, see here: [Customer Net Promoter Score (NPS®) Survey Template](https://www.surveylegend.com/survey-examples-templates/customer-net-promoter-score-nps-survey-template/). Stay curios and informed! Best regards, Jasko ![Jasko Mahmutovic](https://www.surveylegend.com/homepage-media/team/jasko-mahmutovic.avif) Written by ## [Jasko Mahmutovic](https://www.surveylegend.com/author/jasko-mahmutovic/) Online survey tool expert, founder and CEO of SurveyLegend Jasko Mahmutovic has worked in the online survey, form, and polling industry since 2008. In 2010, he founded SurveyLegend with a simple goal: collecting valuable insights from customers, employees, and audiences should never be complicated or boring. He stays closely connected to developments in the market research industry and continues to innovate and advance the online survey industry—now by exploring how AI can make collecting and understanding feedback smarter, faster, and more engaging. [View author profile](https://www.surveylegend.com/author/jasko-mahmutovic/) View author profile [LinkedIn](https://www.linkedin.com/in/jaskomahmutovic/) The verified LinkedIn profile of Jasko Mahmutovic, founder and CEO of SurveyLegend. Visit Jaskos LinkedIn profile to connect. [Website](https://jaskomahmutovic.com/) Jasko Mahmutovic’s personal webpage, where you can learn how Jasko founded SurveyLegend the best online survey platform and how his journey in Software as a Service (SaaS) started. Related articles ## Keep reading [![Illustration showing business professionals shaking hands and consumers high-fiving, representing the differences between B2B and B2C surveys.](https://www.surveylegend.com/wordpress/wp-content/uploads/2026/02/differences-between-b2b-surveys-and-b2c-Surveys-surveylegend-online-survey-tool.webp) ](https://www.surveylegend.com/b2b-b2c/b2c-b2b-survey/) [ B2B / B2C February 10, 2026](https://www.surveylegend.com/b2b-b2c/b2c-b2b-survey/) ## [7 Differences Between B2B Surveys and B2C Surveys](https://www.surveylegend.com/b2b-b2c/b2c-b2b-survey/) [![Illustration of the SurveyLegend mascot pointing at an online voting ballot displayed on a screen, showing a checked vote option.](https://www.surveylegend.com/wordpress/wp-content/uploads/2026/01/online-ballots-elections-software-online-survey-tool-surveylegend.webp) ](https://www.surveylegend.com/polls/how-to-create-online-ballots/) [ Polls January 28, 2026](https://www.surveylegend.com/polls/how-to-create-online-ballots/) ## [How to Create Balloting Online Using Surveys](https://www.surveylegend.com/polls/how-to-create-online-ballots/) [![Illustration of the SurveyLegend mascot collecting online feedback through a survey envelope with checklist items, mobile phone, and feedback icons.](https://www.surveylegend.com/wordpress/wp-content/uploads/2026/01/get-feedback-online-with-surveylegend-online-survey-software.webp) ](https://www.surveylegend.com/research/get-feedback/) [ Research January 27, 2026](https://www.surveylegend.com/research/get-feedback/) ## [Get feedback](https://www.surveylegend.com/research/get-feedback/)