--- generated_by: surveylegend-page-markdown title: Franchise Satisfaction Survey Template | SurveyLegend description: Review an established franchisee's support experience. Ask about communication, operating guidance, supply support, and priorities for the next quarter. canonical: https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/franchise-satisfaction-template/ --- # Franchise Satisfaction Survey Template This franchise satisfaction survey asks established franchisees about the support they received during the past quarter. Review communication, operating guidance, supply support, and issue follow-up to decide what the franchisor should improve. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/franchise-satisfaction-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout ![](https://www.surveylegend.com/survey-template-media/demo-backgrounds/franchise-satisfaction-template-background.avif) **SurveyLegend** 1 / 7 Franchise Satisfaction Survey Overall, how satisfied were you with franchisor support during this quarter? Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied +3 more answer choices Next → Franchise Satisfaction Survey [Preview](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/franchise-satisfaction-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fcustomer-satisfaction-surveys%2Ffranchise-satisfaction-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fcustomer-satisfaction-surveys%2Ffranchise-satisfaction-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fcustomer-satisfaction-surveys%2Ffranchise-satisfaction-template%2F\&text=Franchise%20Satisfaction%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fcustomer-satisfaction-surveys%2Ffranchise-satisfaction-template%2F\&title=Franchise%20Satisfaction%20Survey%20Template) This franchise satisfaction survey asks established franchisees about the support they received during the past quarter. Review communication, operating guidance, supply support, and issue follow-up to decide what the franchisor should improve. An overall relationship rating can hide different experiences with purchasing, guidance and getting a problem answered. This SurveyLegend template separates those parts of the support relationship. It helps the franchisor ask a more useful follow-up than simply whether franchisees are happy. ## When to use this survey Use the survey after a defined quarter of established operations. Invite a representative who can speak to the location's experience and state whether multi-location owners should answer once per location or once for the business. Keep a new location's pre-opening onboarding review separate. This is not a contract evaluation, financial-performance assessment or prediction of renewal. **Create your franchise satisfaction survey in SurveyLegend** An overall relationship rating can hide different experiences with purchasing, guidance and getting a problem answered. This SurveyLegend template separates those parts of the support relationship. ## 7 questions for your franchise satisfaction survey Think about your franchise operation's experience with franchisor support during the quarter named above. Rate only services used in that period. Every question is optional. Avoid confidential financial information, customer details and other people's names. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### Franchise Satisfaction Survey 01 Overall, how satisfied were you with franchisor support during this quarter? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied Not sure 02 How clear were communications about changes affecting your operation? Choose one answer, or skip this question. Not at all clear Slightly clear Moderately clear Very clear Extremely clear No relevant changes were communicated 03 How useful was the operating guidance you received? Choose one answer, or skip this question. Not at all useful Slightly useful Moderately useful Very useful Extremely useful I did not use operating guidance 04 How satisfied were you with the franchisor's ordering or supply support? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied This support does not apply I did not use this support 05 When you raised a support request, how clear was its next step? Choose one answer, or skip this question. Not at all clear Slightly clear Moderately clear Very clear Extremely clear I did not raise a support request 06 Which support area should receive the most attention next quarter? Choose one answer, or skip this question. Change communications Operating guidance Ordering or supply support Request follow-up Training opportunities Marketing support Another area No change needed Not sure 07 What specific change would help in that area? Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## Customize your franchise satisfaction survey Match the support areas to the franchise model and retain not-used options. Use the same quarter for all respondents, and define the reporting unit before comparing results. Avoid [leading questions ](https://www.surveylegend.com/survey-questions/leading-questions/)that describe the franchisor as a successful partner before asking for feedback. Give franchisees a separate route for issues that need a named response. ## Printable franchise satisfaction survey Offer the printable questionnaire before a franchise advisory meeting so representatives can reflect privately. State whether answers concern one location or the whole owner business. Use the agreed return process and review paper responses alongside online feedback deliberately. ![First page of the printable Franchise Satisfaction Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/franchise-satisfaction-template-pdf-preview.avif) [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download Franchise Satisfaction Survey Template (PDF)](https://www.surveylegend.com/downloads/survey-templates/franchise-satisfaction-survey-template.pdf) Export franchise satisfaction survey as PDF ## Create this survey with AI The prompt below includes the franchise satisfaction survey questions and response settings. Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing. Create this survey with AI [](https://www.surveylegend.com/register/) Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your survey. ## How to use the answers Look at the distribution of each support rating, not only overall satisfaction. Compare locations only when their stage,service use and reporting unit are sufficiently similar. A high overall rating with unclear request follow-up still points to a process worth reviewing. Use [open-ended data ](https://www.surveylegend.com/how-to-analyze-survey-results/open-ended-data/)to group the requested changes and distinguish requests for training from requests for an operational fix. Record an owner and follow-up date for the selected improvement. Do not infer profitability or renewal decisions from these answers. Research connection: Roh and Yoon (2009) distinguish “ongoing business support” in their abstract for a study of Korean ice-cream franchisees. The [franchise support study ](https://khu.elsevierpure.com/en/publications/franchisors-ongoing-support-and-franchisees-satisfaction-a-case-o-2/)provides a reason to ask about support dimensions separately. SurveyLegend applies that idea to a quarterly review; the study’s historical local findings are not a benchmark for your network, and this original survey is not a validated relationship scale. ## Frequently asked questions ### Should customers complete this survey? No. Franchise owners or their authorized representatives answer about franchisor support. Customer satisfaction concerns the experience of buying from the location. ### How should multi-location owners respond? Choose one reporting unit before launch. Mixing one response per owner with one per location makes the results difficult to interpret. ### Can low satisfaction justify ending a franchise agreement? This survey does not evaluate contractual rights or provide a decision rule. Use the relevant review process and professional advice for contractual decisions. Customer Satisfaction Survey Templates 1. [![Preview of the Customer satisfaction Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-customer-satisfaction-survey-template-survey-preview.avif) Customer satisfaction Survey Template Customer satisfaction Knowing your customers is essential. Every day, you run your business, and every day, you have opportunities to hear from the people who keep it going. If you are lucky, feedback comes in on its own. Good companies listen when it does. But the businesses that grow year after year are the ones that actively ask for it.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-survey-template/) 2. [![Preview of the Customer Service Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-customer-service-survey-template-survey-preview.avif) Customer Service Survey Template Customer satisfaction Great customer service matters just as much as a great product. When support is thoughtful, responsive, and reliable, it builds trust that keeps your existing customers coming back. These loyal customers are more likely to stick with your brand, even when things are not perfect, and they often become your strongest advocates, sharing their positive experiences with others.](https://www.surveylegend.com/survey-examples-templates/customer-service-survey-template/) 3. [![Preview of the Customer Net Promoter Score (NPS) Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-customer-net-promoter-score-nps-survey-template-survey-preview.avif) Net Promoter® Score (NPS®) Survey Template Customer satisfaction ‘Word of Mouth’ is the best marketing any company can get—and the most enthusiastic customers are the ones spreading it. With SurveyLegend’s powerful Net Promoter Score (NPS®) survey template , you’ll discover just how likely your customers are to recommend your brand to friends and colleagues.](https://www.surveylegend.com/survey-examples-templates/customer-net-promoter-score-nps-survey-template/) 4. [![Preview of the Technical Support Satisfaction Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-technical-support-satisfaction-survey-template-survey-preview.avif) Technical Support Satisfaction Survey Template Customer satisfaction Every day, people turn to their phones, computers, or tablets to get things done, stay connected, or find answers. Technology is part of everything now, so if you provide it, good support is not optional. It is what keeps your customers coming back.](https://www.surveylegend.com/survey-examples-templates/technical-support-satisfaction-survey-template/) 5. [![Preview of the Customer Loyalty Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/customer-loyalty-template-preview.avif) Customer Loyalty Survey Template Customer satisfaction Use this customer loyalty survey template to understand why customers return and what could make them choose another provider. It combines recent purchase behavior with reasons to stay, perceived alternatives, and next-purchase intentions. Create your version in SurveyLegend to investigate the relationship behind repeat business.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/customer-loyalty-template/) 6. [![Preview of the Customer Needs Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/customer-needs-template-preview.avif) Customer Needs Survey Template Customer satisfaction Use this customer needs survey template to find out what people are trying to accomplish, what gets in their way, and which improvement matters most. The questions begin with the customer’s task rather than a list of features you want to sell. Adapt the questionnaire in SurveyLegend before planning a new service or improving an existing offer.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/customer-needs-template/) 7. [![Preview of the Customer Testimonial Form demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/customer-testimonial-form-template-preview.avif) Customer Testimonial Form Template Customer satisfaction Use this customer testimonial form template to collect a customer’s experience in their own words. Ask what they used, what changed, and whether they are open to discussing a public testimonial. Create the form in SurveyLegend, then agree on the exact quote and attribution before publishing anything.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/customer-testimonial-form-template/) 8. [![Preview of the Subscription Cancellation Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/subscription-cancellation-template-preview.avif) Subscription Cancellation Survey Template Customer satisfaction Use this subscription cancellation survey template to learn why subscribers leave and what they expected to achieve. The questions distinguish limited use, missing capabilities, cost, and a completed need. Build your feedback survey in SurveyLegend while keeping the actual cancellation process clear and separate.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/subscription-cancellation-template/) 9. [![Preview of the Coaching Session Client Feedback Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/coaching-session-client-feedback-template-preview.avif) Coaching Session Client Feedback Survey Template Customer satisfaction A client can appreciate a coach and still leave a session unsure what to do next. This questionnaire separates the conversation's focus from its pace and follow-through, so a positive overall impression does not hide an unresolved practical need. Use SurveyLegend to adapt the seven questions to your coaching practice.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/coaching-session-client-feedback-template/) 10. [![Preview of the Customer Engagement Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/customer-engagement-template-preview.avif) Customer Engagement Survey Template Customer satisfaction A customer can read every product tip without posting a comment. Another may join a discussion because they need help, not because they want more marketing. Create your questionnaire in SurveyLegend to learn the purpose behind the activity before deciding what to offer next.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/customer-engagement-template/) 11. [![Preview of the Advertising Agency Client Satisfaction Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/advertising-agency-client-satisfaction-template-preview.avif) Advertising Agency Client Satisfaction Survey Template Customer satisfaction This client survey separates creative quality from process and communication so an agency can act on feedback. It is distinct from consumer campaign response. Explore customer surveys and testimonial form for related tasks.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/advertising-agency-client-satisfaction-template/) 12. [![Preview of the Consulting Client Satisfaction Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/consultant-client-satisfaction-template-preview.avif) Consulting Client Satisfaction Survey Template Customer satisfaction Use this consulting client satisfaction survey template after one completed engagement. The seven optional questions separate goal alignment, delivery reliability, collaboration, practical usefulness, overall satisfaction, and one improvement. Browse related customer surveys, then adapt this focused version in SurveyLegend.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/consultant-client-satisfaction-template/) 13. [![Preview of the Landscape Customer Satisfaction Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/landscape-customer-satisfaction-template-preview.avif) Landscape Customer Satisfaction Survey Template Customer satisfaction A neat lawn does not tell the whole service story. A customer may like the finished work but still struggle with unclear arrival information or noise during a meeting. This SurveyLegend example separates those issues so a maintenance team can choose a specific follow-up action.](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-surveys/landscape-customer-satisfaction-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. 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