--- generated_by: surveylegend-page-markdown title: Healthcare CAHPS® 12-Month v2.0 Adult Survey Template description: Use SurveyLegends Healthcare CAHPS® 12-Month v2.0 Adult Survey Template to gather patient feedback, improve satisfaction, & deliver patient-centered care. canonical: https://www.surveylegend.com/survey-examples-templates/healthcare-cahps-12-months-adult-survey-template/ --- # Healthcare CAHPS® 12-Month v2.0 Adult Survey Template [Try this template ](https://app.surveylegend.com/register/)[Preview Template](https://s.surveylegend.com/-JqLBIv-46Iz_dDDdd3a) ![Preview of the Healthcare CAHPS® 12-Month v2.0 Adult Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-healthcare-cahps-12-months-adult-survey-template-survey-preview.avif) Healthcare CAHPS® 12 Month v2.0 Adult Survey Template [Preview](https://s.surveylegend.com/-JqLBIv-46Iz_dDDdd3a) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F\&text=Healthcare%20CAHPS%C2%AE%2012-Month%20v2.0%20Adult%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F\&title=Healthcare%20CAHPS%C2%AE%2012-Month%20v2.0%20Adult%20Survey%20Template) Every smart hospital that cares for their patients’ satisfaction with the care received by them works hard on understanding their patients’ needs. It is done by asking them for their feedback, opinions, and ideas throughout their healthcare experience. The **CAHPS® 12-month v2.0 adult survey** asks your adult patients to give feedback on their experiences with your clinic or hospital, both the doctor they see and the office staff they interacted with over the last 12 months. This amazing survey template will help you, as a hospital, clinic, or caregiver, to find the bottlenecks in your healthcare process and see where your hospital’s strengths and weaknesses are. By understanding where you need to improve, you can increase the overall patient satisfaction and help your hospital become even more attractive to care seekers. Never forget that the *‘patient care’* starts at the entrance of your hospital, and never ends. Make sure to deliver quality all the way throughout your healthcare chain. You can, of course, customize the **CAHPS® 12-month v2.0 adult survey template** according to your needs and add questions that are specific to the patients of your hospital. [Register now for free](https://app.surveylegend.com/register/) and start creating your first beautiful and powerful CAHPS® 12-month adult survey.   [![Preview icon](https://www.surveylegend.com/survey-template-media/ui/expand.svg) Preview in full-screen ](https://s.surveylegend.com/-JqLBIv-46Iz_dDDdd3a "Open in a new window")[![Use template icon](https://www.surveylegend.com/survey-template-media/ui/new-from-template.svg) Use this template](https://app.surveylegend.com/register/ "Use this template") ![Scan to preview in mobile phone](https://www.surveylegend.com/survey-template-media/qrc/healthcare-cahps-12months-adult.png) Our mobile-friendly surveys look gorgeous on any device! Scan the QRC to preview this one on your smartphone. ## Understand What Matters Most to Your Patients In today’s patient-first healthcare world, understanding how your patients feel about their care experience is no longer optional — it’s essential. From the moment someone walks into your hospital to their follow-up appointment months later, every touchpoint matters. That’s why thousands of forward-thinking hospitals, clinics, and private practices are using CAHPS® surveys to measure and improve patient satisfaction. With the CAHPS® 12-Month v2.0 Adult Survey Template, you gain access to a professional, research-backed framework for capturing detailed patient feedback over a 12-month period. This tool is not only essential for compliance and accreditation, but also for building a culture of empathy, trust, and high-quality care. **Make room for the patient perspective.** Invite feedback about appointment access, staff helpfulness, and communication. Create your own patient experience survey with SurveyLegend and start for free. ## What Is the CAHPS® 12-Month v2.0 Adult Survey? The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey is a standardized questionnaire developed by the Agency for Healthcare Research and Quality (AHRQ). The 12-month v2.0 adult version asks adult patients to evaluate their experiences over the past year — including: - The quality of communication with doctors and specialists - How respectfully they were treated by medical and office staff - Access to care and scheduling ease - Follow-up care and understanding of health information - Overall satisfaction with their healthcare provider This version is designed specifically for ambulatory care settings, such as primary care clinics and outpatient departments. ## Why Use This Survey Template? - **Discover What Patients Really Think:** The CAHPS® survey helps you identify real pain points and strengths from the patient’s perspective, enabling you to make informed improvements. - **Measure Long-Term Patient Satisfaction:** Unlike one-time surveys, this version captures experiences over a full year, offering insight into the consistency of your care. - **Improve Quality of Care:** Identify gaps in communication, coordination, or service delivery — and resolve them with data-driven decisions. - **Support Accreditation and Compliance:** The CAHPS® format helps meet requirements set by Medicare, Medicaid, and other regulatory bodies. - **Build Trust and Reputation:** Organizations that listen to patient feedback build loyalty and distinguish themselves in the healthcare space. ## Who Should Use This Template? This CAHPS® 12-Month v2.0 Adult Survey Template is ideal for: - Primary care practices - Outpatient clinics - Multispecialty healthcare centers - Integrated health systems - Community hospitals - Private physician groups ## Key Topics Covered in the Survey - **Doctor Communication:** Listening, clarity, responsiveness - **Staff Courtesy and Helpfulness:** Respect and professionalism - **Appointment Scheduling and Access:** Ease of booking and waiting times - **Follow-Up and Coordination:** Test results, continuity of care - **Health Education:** Empowerment, shared decision-making **From booking to the visit, what could feel easier?** Ask patients about the everyday service experiences you want to understand. Build your own service feedback form for free with SurveyLegend. ## Fully Customizable to Your Needs With SurveyLegend, this template is entirely flexible. You can: - Add, edit, or remove questions - Translate for different languages - Apply your hospital’s branding - Enable anonymous responses No technical skills are required — it’s easy to use and quick to launch. ## Turn Insights Into Action SurveyLegend gives you real-time analytics and visual dashboards so you can: - Track performance across teams and locations - Export results to spreadsheets or reports - Share insights with administrators or board members - Make patient-centered improvements with confidence ## Feedback That Drives Real Change Patient care doesn’t begin and end with a doctor’s visit. Every part of the journey — from your front desk to post-treatment follow-ups — matters. With this survey template, you can capture meaningful feedback across the full continuum of care and ensure your healthcare organization is always improving. ## Start Collecting Patient Feedback Today With our CAHPS® 12-Month v2.0 Adult Survey Template, you can start building a more responsive, patient-focused culture now. It’s easy to get started and completely free. [Register now](https://app.surveylegend.com/register/) and begin creating your first CAHPS®-compliant patient satisfaction survey today. Healthcare and Hospital Survey Templates 1. [![Preview of the Healthcare CAHPS® Visit Survey 2.0 Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-healthcare-cahps-visit-survey-template-survey-preview.avif) Healthcare CAHPS® Visit v2.0 Survey Template Healthcare When a patient chooses to enter your hospital, the quality of the treatment they are going to receive is the most important thing. To reach a high quality in the treatment, several aspects have to be taken into consideration. Everything from the first contact with the hospital staff, to the behavior of the doctor the patient visited.](https://www.surveylegend.com/survey-examples-templates/healthcare-cahps-visit-survey-template/) 2. [![Preview of the Healthcare CAHPS® Health Plan v4.0 Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-healthcare-cahps-health-plan-survey-template-survey-preview.avif) Healthcare CAHPS® Health Plan v4.0 Survey Template Healthcare Understanding how patients perceive their health plans is critical for every forward-thinking hospital, clinic, or healthcare network. With rising expectations and increasing competition, it’s no longer enough to simply offer care — patients expect transparency, convenience, and personalized service.](https://www.surveylegend.com/survey-examples-templates/healthcare-cahps-health-plan-survey-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? Create academic surveys and questionnaires from ready-made templates. [Sign up!](https://app.surveylegend.com/register/) Share this page [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F\&text=Healthcare%20CAHPS%C2%AE%2012-Month%20v2.0%20Adult%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fhealthcare-cahps-12-months-adult-survey-template%2F\&title=Healthcare%20CAHPS%C2%AE%2012-Month%20v2.0%20Adult%20Survey%20Template)