--- generated_by: surveylegend-page-markdown title: Automobile Buyer Feedback Template | SurveyLegend description: Ask recent vehicle buyers about research, sales, pricing clarity, paperwork, and handover. Customize seven questions with SurveyLegend. canonical: https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/automobile-buyer-feedback-template/ --- # Automobile Buyer Feedback Survey Template Review one recent vehicle purchase or lease—from research and pricing clarity to paperwork and handover. Customize seven optional questions with SurveyLegend. Adults who purchased or leased one vehicle from a named dealership during the past 30 days can use the example to identify one dealership-controlled sales or handover step to improve for future buyers. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/automobile-buyer-feedback-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout ![](https://www.surveylegend.com/survey-template-media/demo-backgrounds/automobile-buyer-feedback-template-background.avif) **SurveyLegend** 1 / 7 Automobile Buyer Feedback Survey Which path best describes the transaction? Purchased a new vehicle Purchased a used vehicle Leased a vehicle +2 more answer choices Next → Automobile Buyer Feedback Survey [Preview](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/automobile-buyer-feedback-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fproduct-and-service-evaluation-surveys%2Fautomobile-buyer-feedback-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fproduct-and-service-evaluation-surveys%2Fautomobile-buyer-feedback-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fproduct-and-service-evaluation-surveys%2Fautomobile-buyer-feedback-template%2F\&text=Automobile%20Buyer%20Feedback%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Fproduct-and-service-evaluation-surveys%2Fautomobile-buyer-feedback-template%2F\&title=Automobile%20Buyer%20Feedback%20Survey%20Template) Review one recent vehicle purchase or lease—from research and pricing clarity to paperwork and handover. Customize seven optional questions with SurveyLegend. Adults who purchased or leased one vehicle from a named dealership during the past 30 days can use the example to identify one dealership-controlled sales or handover step to improve for future buyers. ## Review One Completed Buying Journey Use this survey within 30 days of a completed vehicle purchase or lease from one named dealership. It focuses on dealership-controlled steps, not the vehicle’s long-term performance. For a broader cross-industry view of motivations and purchase experience, use the [buying experience ](https://www.surveylegend.com/survey-examples-templates/motivation-buying-experience/)template. ## When to Use This Template Use it with adult buyers after the vehicle has been handed over. Keep the dealership and 30-day period visible. Separate product defects, finance applications, service visits, warranty claims and formal complaints from this optional experience questionnaire. **Create your automobile buyer feedback survey in SurveyLegend** Use this survey within 30 days of a completed vehicle purchase or lease from one named dealership. It focuses on dealership-controlled steps, not the vehicle’s long-term performance. ## 7 Questions for This Template Use these seven optional questions as a starting point. Respondent introduction: Answer about the vehicle purchase or lease completed with the named dealership during the past 30 days. All questions are optional. Do not include names, VINs, account numbers, loan details or formal complaint evidence. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### Automobile Buyer Feedback Survey 01 Which path best describes the transaction? Choose one answer, or skip this question. Purchased a new vehicle Purchased a used vehicle Leased a vehicle Another completed path Prefer not to say 02 How easy was it to find the vehicle and information you needed? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy I am not sure 03 How clearly were the total price, fees and optional services explained before you agreed? Choose one answer, or skip this question. Very unclearly Somewhat unclearly Neither unclearly nor clearly Somewhat clearly Very clearly Not applicable 04 How well did the sales process account for your stated needs? Choose one answer, or skip this question. Not at all Slightly Moderately Very well Completely I did not state specific needs 05 How clear were the next steps before you left with the vehicle? Choose one answer, or skip this question. Very unclear Somewhat unclear Neither unclear nor clear Somewhat clear Very clear I did not receive next steps 06 Which step most needs review? Choose one answer, or skip this question. Initial research or contact Test drive Trade-in Price or fees Financing explanation Contract paperwork Vehicle handover Follow-up No step needs review 07 What one change would improve the automobile buying experience? Please do not include names, VINs, account numbers or loan details. Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## How to Customize the Questions Adapt “purchase or lease” to the dealership’s real paths and preserve “not applicable” options for trade-in or financing steps. If the task concerns the general store journey rather than an automobile transaction, use [retail feedback ](https://www.surveylegend.com/survey-examples-templates/retail-customer-feedback-survey-template/). Never ask for a VIN, account number, loan detail or employee name. ## Printable PDF Use the printable automobile buyer feedback survey template when paper responses fit the setting. It includes the same seven optional questions and answer options, with clear writing space. Explain who will collect and review paper responses; do not imply that the PDF syncs answers automatically. ![First page of the printable Automobile Buyer Feedback Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/automobile-buyer-feedback-template-pdf-preview.avif) [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download Automobile Buyer Feedback Survey PDF](https://www.surveylegend.com/downloads/survey-templates/automobile-buyer-feedback-survey-template.pdf) Export PDF as PDF ## Create This Survey With an AI Prompt Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing. Create This Survey With an AI Prompt [](https://www.surveylegend.com/register/) Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your automobile buyer feedback survey. ## How to Use the Answers Map each answer to a controllable step: research contact, test drive, price explanation, paperwork, handover or follow-up. Review comments with operational records before deciding on a fix. Darley, Luethge and Thatte (2008) wrote that the study “examines the relationship of perceived automotive salesperson attributes and customer satisfaction behavior in the purchase experience.” Read the [automotive study ](https://pure.gonzaga.edu/p/en/research-outputs/exploring-the-relationship-of-perceived-automotive-salesperson-at). The available abstract does not report the sample or validate this questionnaire, and it does not justify predicting loyalty from one response. ## Frequently asked questions ### When should buyers receive the survey? Send it soon after handover, such as within 30 days, while allowing enough time to reflect on the full purchase process. ### Should the survey collect financing details? No. Ask whether explanations were clear, but keep loan applications, credit information, account numbers and contract disputes in secure specialist workflows. ### Does a low score identify the responsible employee? No. The survey reviews process steps. Investigate recurring patterns with context instead of using one response as an employee-performance finding. Product and Service Evaluation Survey Templates 1. [![Preview of the Motivation and Buying Experience Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-motivation-buying-experience-survey-preview.avif) Motivation & Buying Experience survey template Products & services Great brands know that the customer experience is more than just a buzzword. It’s the feeling someone gets when they use your product, the delight of smooth service, or the frustration if something goes wrong. Even the user experience of opening a package can shape how people feel about your brand. It’s the kind of detail that sticks.](https://www.surveylegend.com/survey-examples-templates/motivation-buying-experience/) 2. [![Preview of the Retail Customer Feedback Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-retail-customer-feedback-survey-template-survey-preview.avif) Retail Customer Feedback Survey Template Products & services Running a retail store means always looking for ways to grow and improve—and that starts with listening to your customers. A retail customer feedback survey helps you do exactly that. With tools like the Net Promoter Score to gauge customer loyalty and thoughtfully crafted survey questions, businesses can gather meaningful feedback that leads to real action on what matters most.](https://www.surveylegend.com/survey-examples-templates/retail-customer-feedback-survey-template/) 3. 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[![Preview of the Product Feedback Survey Template](https://www.surveylegend.com/survey-template-media/previews/template-product-feedback-survey-survey-preview.avif) Product Feedback Survey Template Products & services When you are developing a new product, it is not just about having the “right” idea—it is about making sure that the idea is right for the people who will actually use it. Instead of guessing based on assumptions about your target users, it is always smarter to rely on real customer feedback. After all, what you think users like and what they actually like can be two very different things.](https://www.surveylegend.com/survey-examples-templates/product-feedback-survey/) 5. [![Preview of the Product Feature Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/product-feature-template-preview.avif) Product Feature Survey Template Products & services Use this product feature survey template to understand what a specific capability helps people do and where it falls short. It connects feature use and task importance with a single improvement priority. Build your survey in SurveyLegend to investigate a roadmap decision without assuming that every requested addition deserves to be built.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/product-feature-template/) 6. [![Preview of the Product Testing Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/product-testing-template-preview.avif) Product Testing Survey Template Products & services Use this product testing survey template after participants try a product or prototype. It asks what they could complete, where they needed help, and what should change in the next version. Create the questionnaire in SurveyLegend to collect feedback that points to specific parts of the test experience.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/product-testing-template/) 7. [![Preview of the Supplier Survey Template demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/supplier-template-preview.avif) Supplier Survey Template Products & services A supplier may deliver on time but create extra work through inconsistent quality or unclear updates. Separate those experiences so the review points to a problem the supplier can address.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/supplier-template/) 8. [![Preview of the Car Buyer Information Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/automobile-information-template-preview.avif) Car Buyer Information Survey Template Products & services Vehicle choices combine practical constraints, priorities and information from several sources. This questionnaire asks what an adult buyer needs to compare before narrowing options. It is not a recommendation, credit application or safety assessment.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/automobile-information-template/) 9. [![Preview of the Candle Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/candle-template-preview.avif) Candle Survey Template Products & services A candle survey can help a maker understand first impressions of a specific scent and design. This example asks adults about one unlit sample, with separate questions for fragrance and appearance. Use it at a planned concept review or sample-feedback session. It records preferences at that moment; it does not measure how the candle burns or how far its scent travels in a room.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/candle-template/) 10. 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Ask drivers where they normally charge and what happened on a recent attempt before drawing conclusions from an overall satisfaction rating.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/electric-vehicle-owners-template/) 13. [![Preview of the Motorcycle Trip Feedback Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/motorcycle-template-preview.avif) Motorcycle Trip Feedback Survey Template Products & services Send the survey after riders have finished and parked, with the trip name and dates in the introduction. A memorable route and clear practical information are different parts of the experience. SurveyLegend's example helps organizers hear about both without asking participants to judge a route's technical safety.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/motorcycle-template/) 14. [![Preview of the Post Office Service Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/post-office-template-preview.avif) Post Office Service Survey Template Products & services An efficient visit depends on more than how long a customer waits. This SurveyLegend questionnaire asks where the process was clear and where someone needed more help.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/post-office-template/) 15. [![Preview of the Product Development Team Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/product-development-team-template-preview.avif) Product Development Team Survey Template Products & services Product work can stall when people understand the goal but cannot find the evidence or decision owner they need. This SurveyLegend questionnaire separates those obstacles and asks the team to identify one change worth trying in the next cycle.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/product-development-team-template/) 16. [![Preview of the Self-Driving Cars Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/self-driving-cars-template-preview.avif) Self-Driving Cars Survey Template Products & services People may picture very different technologies when they hear “self-driving.” This SurveyLegend questionnaire starts with one hypothetical passenger-service scenario so respondents are reacting to the same idea.](https://www.surveylegend.com/survey-examples-templates/product-and-service-evaluation-surveys/self-driving-cars-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? 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