--- generated_by: surveylegend-page-markdown title: Internet Usage Survey Template | SurveyLegend description: Ask adults about internet access, everyday online tasks, and support needs. Customize seven internet usage questions with SurveyLegend. canonical: https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/general-internet-usage-template/ --- # General Internet Usage Survey Template This general internet usage survey template asks adults about access, common online activities, and tasks they find difficult. Use the answers to plan digital support without assuming that everyone has the same devices or connection. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/general-internet-usage-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout ![](https://www.surveylegend.com/survey-template-media/demo-backgrounds/general-internet-usage-template-background.avif) **SurveyLegend** 1 / 7 General Internet Usage Survey During the past 30 days, how often did you use the internet? Every day or almost every day Several days a week About once a week +3 more answer choices Next → General Internet Usage Survey [Preview](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/general-internet-usage-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fgeneral-internet-usage-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fgeneral-internet-usage-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fgeneral-internet-usage-template%2F\&text=General%20Internet%20Usage%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fgeneral-internet-usage-template%2F\&title=General%20Internet%20Usage%20Survey%20Template) This general internet usage survey template asks adults about access, common online activities, and tasks they find difficult. Use the answers to plan digital support without assuming that everyone has the same devices or connection. Being online does not necessarily mean someone can complete every task they need to do. This SurveyLegend questionnaire separates access, use, and requested support so those different needs remain visible. ## When to use this survey Use it before changing how a community service shares information or handles routine tasks online. Define the audience and invite people through offline channels as well as online ones. An online-only invitation will miss some of the people whose access needs you want to understand. **Create your general internet usage survey in SurveyLegend** Being online does not necessarily mean someone can complete every task they need to do. This SurveyLegend questionnaire separates access, use, and requested support so those different needs remain visible. ## 7 questions for your general internet usage survey Think about your internet use during the past 30 days, whether on a phone, computer, tablet or another device. All questions are optional. If you do not use the internet, select the relevant option or skip a question. Do not share passwords, account details or private browsing information. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### General Internet Usage Survey 01 During the past 30 days, how often did you use the internet? Choose one answer, or skip this question. Every day or almost every day Several days a week About once a week Less than once a week Not at all Not sure 02 Which device did you use most often to access the internet? Choose one answer, or skip this question. Smartphone Laptop or desktop computer Tablet Another device I did not use the internet Not sure 03 How often could you get an internet connection when you wanted one? Choose one answer, or skip this question. Never Rarely Sometimes Often Always I did not want or need a connection 04 Which activity was your main reason for using the internet? Choose one answer, or skip this question. Work or study Communication with others Entertainment Shopping or personal administration Finding information Another activity I did not use the internet Not sure 05 What most limited your internet use? Choose one answer, or skip this question. Connection availability or reliability Cost Access to a suitable device Difficulty completing online tasks Concerns about privacy or security Another factor Nothing limited my use I did not want or need to use it Prefer not to say 06 What online task, if any, would you like help completing? Share your answer, or skip this question. 07 What would make online services easier for you to use? Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## Customize your general internet usage survey Keep the same 30-day period across questions. Adjust activity choices only when needed for your service audience, and preserve an option for nonusers. Do not interpret choosing a smartphone as a lack of skill. Collect specific support requests through a separate contact process if follow-up is needed. ## Printable general internet usage survey Offer the blank questionnaire through a community desk, appointment or other appropriate offline setting. An interviewer may read questions neutrally when needed. Record the response mode without collecting unnecessary identity details, and keep wording consistent across paper and online versions. ![First page of the printable General Internet Usage Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/general-internet-usage-template-pdf-preview.avif) [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download General Internet Usage Survey Template (PDF)](https://www.surveylegend.com/downloads/survey-templates/general-internet-usage-survey-template.pdf) Export general internet usage survey as PDF ## Create your general internet usage survey with AI Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing. Create your general internet usage survey with AI [](https://www.surveylegend.com/register/) Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your general internet usage survey. ## How to use the answers Report access and use separately. Someone may use the internet daily yet have unreliable access or need help with a particular task. Group [open-ended data ](https://www.surveylegend.com/how-to-analyze-survey-results/open-ended-data/)by requested task or service change. These self-reports do not measure actual connection speed, observed skill or the needs of people your recruitment did not reach. Van Deursen and van Dijk’s 2019 study examined internet access beyond having a connection, including “access to devices and peripherals”. The [digital access study ](https://research.utwente.nl/en/publications/the-first-level-digital-divide-shifts-from-inequalities-in-physic/)informs the separate questions about devices and practical limitations. Its Dutch survey setting does not represent every community, and this original questionnaire is not a validated internet-skills scale. ## Frequently asked questions ### Should nonusers be included? Yes, when the goal is to understand a community’s access and support needs. Offer an offline way to respond and retain nonuser options. ### Does this measure digital literacy? No. It asks about reported use and support needs. Demonstrating skill would require a suitable assessment. ### Should the form ask which websites people visit? This version uses broad activities. Avoid collecting private browsing histories or account information when they are not needed for the planning task. Technology & Digital Experience Survey Templates 1. 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