---
generated_by: surveylegend-page-markdown
title: Mobile Phone Replacement Survey | SurveyLegend
description: Understand why adults kept, repaired, or replaced a phone with
  seven optional questions. Adapt this mobile phone research survey with
  SurveyLegend.
canonical: https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/mobile-cell-phone-template/
---

# Mobile Phone Replacement Survey Template

This mobile phone replacement survey helps you understand a recent decision to replace a main phone. Seven optional questions cover the timing, main reason, repair consideration, replacement choice, and what happened to the previous device.

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**SurveyLegend** 1 / 7

Mobile Phone Replacement Survey

When did you replace your main phone?

Within the past month

More than 1 to 3 months ago

More than 3 to 6 months ago

+3 more answer choices

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Mobile Phone Replacement Survey [Preview](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/mobile-cell-phone-template/#try-template)

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This mobile phone replacement survey helps you understand a recent decision to replace a main phone. Seven optional questions cover the timing, main reason, repair consideration, replacement choice, and what happened to the previous device.

## When to use this mobile phone replacement survey

Invite adults who replaced their main phone within the past 12 months and ask about that one decision. Replacing a phone because it stopped working is different from choosing a new feature while the old phone still works. SurveyLegend's example keeps those reasons separate so researchers can identify useful follow-up questions.

## What the answers help you decide

Use the questionnaire to plan repair information, reuse services or a more detailed consumer study. It asks about the previous decision, not satisfaction with the current model. For broader feedback on a product in use, the [product feedback ](https://www.surveylegend.com/survey-examples-templates/product-feedback-survey/)template addresses that different task.

**Create your mobile phone replacement survey in SurveyLegend**

Invite adults who replaced their main phone within the past 12 months and ask about that one decision. Replacing a phone because it stopped working is different from choosing a new feature while the old phone still works.

## Seven questions for your mobile phone replacement survey

Think about the most recent time you replaced your main mobile phone within the past 12 months. All questions are optional. Do not include phone numbers, account details, device identifiers or private contents from either phone.

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## A little feedback. A clearer picture.

Explore this 7-question example at your own pace. Every question is optional.

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SurveyLegend demo Question 1 of 7

### Mobile Phone Replacement Survey

01 When did you replace your main phone?

Choose one answer, or skip this question.

Within the past month More than 1 to 3 months ago More than 3 to 6 months ago More than 6 to 12 months ago I have not replaced it within 12 months Not sure

02 What was the main reason for replacing it?

Choose one answer, or skip this question.

It stopped working Damage affected its use Battery performance no longer met my needs Software or app support no longer met my needs I wanted different features A contract or purchase offer It was lost or stolen Another reason Not sure

03 Before replacement, how well could the previous phone still handle your everyday tasks?

Choose one answer, or skip this question.

Very well Somewhat well Neither well nor poorly Somewhat poorly Very poorly I could not assess it Not sure

04 Which best describes your consideration of repair?

Choose one answer, or skip this question.

I repaired it before eventually replacing it I sought repair information but did not repair it I considered repair without seeking information I did not consider repair Repair did not apply to my situation Not sure

05 Which best describes the replacement phone when you obtained it?

Choose one answer, or skip this question.

New Professionally refurbished Previously used, not described as refurbished Not sure Prefer not to answer

06 What happened to the previous phone?

Choose one answer, or skip this question.

I still keep it Someone else now uses it I sold or traded it in I gave it to a collection or recycling service It was lost or stolen Another outcome Not sure

07 What information would have helped you decide whether to keep, repair, or replace that phone?

Share your answer, or skip this question.

#### One last look

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## Adapt the mobile phone replacement survey to your audience

Keep the one-year eligibility window clear and use one replacement decision per person. If you need current repair barriers, create a separate follow-up rather than assuming past choices describe current needs. Keep lost or stolen phones distinct because repair was not necessarily an available option. Do not ask for device identifiers or account access, and avoid framing replacement as wasteful or repair as always practical.

## Printable mobile phone replacement survey

Offer the blank form during a research interview or repair-community event, including for people who prefer not to use their current phone to respond. Give it to the named researcher through the stated process. Paper answers require separate review and are not automatically imported.

![First page of the printable Mobile Phone Replacement Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/mobile-cell-phone-template-pdf-preview.avif)

[![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download the mobile phone replacement survey PDF](https://www.surveylegend.com/downloads/survey-templates/mobile-phone-replacement-survey-template.pdf)

Export mobile phone replacement survey as PDF

## Create your mobile phone replacement survey with an AI prompt

Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.

Create your mobile phone replacement survey with an AI prompt

[](https://www.surveylegend.com/register/)

Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.

Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your mobile phone replacement survey after copying the prompt.

## Interpret your mobile phone replacement survey responses

Separate ineligible or uncertain recall-period responses before summarizing replacement reasons. Compare the trigger with remaining usefulness, and distinguish seeking repair information from actually completing a repair. Keeping an old phone does not tell you whether it is functional, while trade-in does not establish what happened afterward. Group requested information using SurveyLegend's [open-ended data ](https://www.surveylegend.com/how-to-analyze-survey-results/open-ended-data/)guidance. Treat remembered reasons as respondents' accounts, not proof of a defect or planned obsolescence.

Wieser and Tröger's 2018 Austrian study examined “timing of replacement, repair, and reuse” (abstract). Their [phone replacement study ](https://research.manchester.ac.uk/en/publications/exploring-the-inner-loops-of-the-circular-economy-replacement-rep/)informs the separate repair and prior-device questions here. Its survey and interviews describe a particular context; they do not establish today's replacement rates or validate this questionnaire.

## Frequently asked questions

### Who should answer this survey?

Adults who replaced their main phone within the past 12 months. The first question helps identify responses outside that window; the example does not automatically screen people out.

### Does replacing a phone prove planned obsolescence?

No. The survey records a person's reason and experience. Establishing a technical cause or a manufacturer's intent requires different evidence.

### Can it tell me whether a phone is worth repairing?

No. It asks about a past decision and does not inspect a device, price a repair or assess technical suitability.

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Explore the decision behind a phone replacement with SurveyLegend. Define your audience, adapt the seven questions, and use the responses to plan a focused follow-up.

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