--- generated_by: surveylegend-page-markdown title: User Testing Survey Template | SurveyLegend description: Collect post-task feedback on completion, difficulty, confusing moments and improvements with this user testing survey template from SurveyLegend. canonical: https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/user-testing-template/ --- # User Testing Survey Template Use this user testing survey immediately after one defined task. Seven optional questions capture reported completion, difficulty, uncertainty, expectations, confidence, the most helpful change and one detail to review. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/user-testing-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout ![](https://www.surveylegend.com/survey-template-media/demo-backgrounds/user-testing-template-background.avif) **SurveyLegend** 1 / 7 User Testing Survey Were you able to reach the stated goal for this task? Yes, without help Yes, with some help Partly +2 more answer choices Next → User Testing Survey [Preview](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/user-testing-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fuser-testing-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fuser-testing-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fuser-testing-template%2F\&text=User%20Testing%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fuser-testing-template%2F\&title=User%20Testing%20Survey%20Template) Use this user testing survey immediately after one defined task. Seven optional questions capture reported completion, difficulty, uncertainty, expectations, confidence, the most helpful change and one detail to review. ## Ask About One Task While It Is Fresh Name the task, the prototype or product version and the intended goal before the session. Ask the participant to answer immediately after the attempt, while the sequence is still easy to recall. Keep observed behavior, help given and task timing in the moderator’s record instead of asking the questionnaire to reconstruct them. ## Research Context for Test Methods Van den Haak, De Jong and Schellens compared concurrent and retrospective think-aloud protocols in an experiment using an online library catalogue. They found that “the requirement to think aloud while working had a negative effect on the task performance.” Read the [usability study ](https://research.vu.nl/en/publications/retrospective-vs-concurrent-think-aloud-protocols-testing-the-usa-2/). The result supports separating participant feedback from observed performance and documenting the method, but the single system and think-aloud comparison limit broader conclusions. **Create your user testing survey in SurveyLegend** Name the task, the prototype or product version and the intended goal before the session. Ask the participant to answer immediately after the attempt, while the sequence is still easy to recall. ## 7 User Testing Survey Questions Use the same named task for everyone in one test round. All fields are optional. The questionnaire records the participant’s perspective; compare it with observed completion, navigation, errors and help given rather than treating either source as complete on its own. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### User Testing Survey 01 Were you able to reach the stated goal for this task? Choose one answer, or skip this question. Yes, without help Yes, with some help Partly No Not sure 02 How difficult did the task feel? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy Not sure 03 At which point were you most unsure what to do next? Choose one answer, or skip this question. At the beginning Finding the first action Entering or selecting information Reviewing my choice Completing the goal I was not unsure Another point 04 What did you expect to happen at that point? Share your answer, or skip this question. 05 After finishing, how confident are you that your intended action was completed correctly? Choose one answer, or skip this question. Not at all confident Slightly confident Moderately confident Very confident Completely confident Not applicable Not sure 06 Which type of change would help most? Choose one answer, or skip this question. Clearer labels or instructions Better navigation More visible status or feedback Fewer steps Better error recovery Accessibility improvement Another change No change needed Not sure 07 What one detail should the design team review first? Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## Adapt the Survey to the Session Replace general stage labels with the actual task stages when needed, while preserving a no-uncertainty option. State whether the participant used a prototype or live product, whether a moderator helped and when the survey appears. Remove any question that requests information already captured more accurately by the test system. Test the questionnaire with a colleague before the session. ## Printable User Testing Survey Template The printable version should mirror all seven online questions and leave space for the two open responses. Print the task name and version at the top without adding participant identifiers unless the research plan requires them. Paper answers require secure handling and manual review; they are not automatically combined with online responses. ![First page of the printable User Testing Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/user-testing-template-pdf-preview.avif) [Download the user testing survey template PDF](https://www.surveylegend.com/downloads/survey-templates/user-testing-survey-template.pdf) Export User Testing Survey Template as PDF ## AI Prompt for a User Testing Survey Paste this exact specification into SurveyLegend, compare the generated draft with the source and add the task-specific context before a session. ## User Testing Survey Creation Prompt AI Prompt for a User Testing Survey [Use prompt directly in SurveyLegend](https://www.surveylegend.com/register/) Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your user testing survey. ## How to Use the Answers Review each task outcome beside the moderator’s observed result. A participant may complete a task yet remain unsure, or report success when the intended state was not reached. Group uncertainty points and open comments by interface location, then examine the underlying recordings or notes. Prioritize repeated blockers and accessibility issues, but keep outliers: a single comment can still reveal a serious problem. Do not total the items into a usability score. ## Frequently asked questions ### When should participants answer? Place the survey immediately after the named task and before discussing solutions in depth. This reduces reliance on a memory of several different tasks. ### Does this replace observation? No. The survey records reported experience. Observation, task state, errors and assistance provide different evidence and should be reviewed together. ### Can these questions produce a usability score? No. They are an original practical checklist, not SUS or another validated scale. Analyze each response in the task context. Technology & Digital Experience Survey Templates 1. [![Preview of the Website Feedback Survey demo showing its first question and answer options](https://www.surveylegend.com/survey-template-media/previews/website-feedback-demo-preview.avif) Website Feedback Survey Template Technology & digital experience This website feedback survey template helps you learn why visitors came to your website, whether they completed their task, and what got in the way. Its six questions cover the visit’s purpose, outcome, and difficulties. Adapt the questions to your website and create your survey with SurveyLegend.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/website-feedback-template/) 2. [![Preview of the AI Readiness Assessment demo showing its first question and response field](https://www.surveylegend.com/survey-template-media/previews/ai-readiness-assessment-demo-preview.avif) AI Readiness Assessment Template Technology & digital experience Use this AI readiness assessment template to identify what your team still needs before starting an AI pilot. Nine questions cover the proposed task, data access, review responsibilities, support, and success criteria. Build the assessment in SurveyLegend to bring practical questions into one conversation before choosing the next step.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/ai-readiness-assessment-template/) 3. [![Preview of the App Feedback Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/app-feedback-template-preview.avif) App Feedback Survey Template Technology & digital experience A broad app rating rarely tells a product team where to start. Anchor feedback to a recent session and ask what the user was trying to do. Keep bug investigation separate from the feedback form so people are not asked to submit sensitive screenshots or account data.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/app-feedback-template/) 4. [![Preview of the SaaS Onboarding Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/saas-onboarding-template-preview.avif) SaaS Onboarding Survey Template Technology & digital experience Creating an account is only one part of onboarding. Ask whether users attempted their intended task and what happened next. Include people who did not get started so you do not hear only from successful users.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/saas-onboarding-template/) 5. [![Preview of the Software Evaluation Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/software-evaluation-template-preview.avif) Software Evaluation Survey Template Technology & digital experience A software demo can look convincing without showing whether the tool fits your work. Give evaluators the same trial task and ask what they could complete. Keep their experience separate from technical checks that require specialist review.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/software-evaluation-template/) 6. [![Preview of the Blockchain Pilot Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/blockchain-pilot-template-preview.avif) Blockchain Pilot Survey Template Technology & digital experience This blockchain pilot survey helps participating teams describe what must be agreed before a trial begins. It starts with the business task, not a promise that blockchain will solve it. Build the original questionnaire in SurveyLegend and use the responses to prepare a focused scoping discussion.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/blockchain-pilot-template/) 7. [![Preview of the CRM Software Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/crm-software-template-preview.avif) CRM Software Survey Template Technology & digital experience A CRM can hold plenty of information and still make routine work harder than it needs to be. Ask users where the process breaks down before deciding whether the answer is training, clearer ownership, better data, or a system change. This SurveyLegend questionnaire keeps those possibilities separate.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/crm-software-template/) 8. [![Preview of the Employee Cybersecurity Awareness Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/cyber-security-template-preview.avif) Employee Cybersecurity Awareness Survey Template Technology & digital experience A completed training module does not tell a security team whether the reporting route is clear. SurveyLegend helps gather practical feedback from employees without asking anyone to paste a suspicious link or reveal a password.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/cyber-security-template/) 9. [![Preview of the General Internet Usage Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/general-internet-usage-template-preview.avif) General Internet Usage Survey Template Technology & digital experience Being online does not necessarily mean someone can complete every task they need to do. This SurveyLegend questionnaire separates access, use, and requested support so those different needs remain visible.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/general-internet-usage-template/) 10. [![Preview of the Help Desk Ticket Form Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/help-desk-ticket-template-preview.avif) Help Desk Ticket Form Template Technology & digital experience “It does not work” leaves a support team with several questions. Which tool was involved? What was the person trying to do? What appeared instead? SurveyLegend helps you collect those details in a consistent form before the help desk reviews the issue. Use your established support route to associate the report with a requester.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/help-desk-ticket-template/) 11. [![Preview of the Home Security Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/home-security-template-preview.avif) Home Security Survey Template Technology & digital experience Use the questionnaire before choosing a community workshop or resident information pack. Renters and owners may have different decision roles, so a single list of recommended purchases may miss what people need. SurveyLegend's example focuses on useful information and practical barriers, not on identifying weaknesses in individual homes.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/home-security-template/) 12. [![Preview of the Internet of Things Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/internet-of-things-template-preview.avif) Internet of Things Survey Template Technology & digital experience A smart light and a connected lock serve different needs. Name one device or concept, describe what it does in plain language, and invite people who have not used it as well as current users. This survey explores usability and information needs; it does not test device security.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/internet-of-things-template/) 13. [![Preview of the Internet Speed Experience Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/internet-speed-research-template-preview.avif) Internet Speed Experience Survey Template Technology & digital experience A connection can feel slow during one activity and work well for another. Asking only whether someone is satisfied leaves that difference unexplained. SurveyLegend's questionnaire helps you collect a focused account of recent experience; it does not run a speed test or measure download and upload rates.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/internet-speed-research-template/) 14. [![Preview of the Internet Speed Feedback Survey Form showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/internet-speed-form-template-preview.avif) Internet Speed Feedback Survey Form Technology & digital experience Ask adult campus Wi‑Fi users about the past seven days and name the exact network in the invitation. A 2024 IPB University thesis measured throughput, delay, jitter and packet loss across campus locations and tasks, then separately surveyed 50 students. Its abstract reports “a survey of 50 students rated connection speed at 3.04 (fair).” Read the university thesis abstract. That distinction matters: a person's rating and a network instrument's Mbps, delay or packet loss are different evidence. The IPB results describe one campus and do not validate this original SurveyLegend form.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/internet-speed-form-template/) 15. [![Preview of the Mobile Phone Replacement Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/mobile-cell-phone-template-preview.avif) Mobile Phone Replacement Survey Template Technology & digital experience Invite adults who replaced their main phone within the past 12 months and ask about that one decision. Replacing a phone because it stopped working is different from choosing a new feature while the old phone still works. SurveyLegend's example keeps those reasons separate so researchers can identify useful follow-up questions.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/mobile-cell-phone-template/) 16. [![Preview of the Online Professional Networking Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/online-professional-networking-template-preview.avif) Online Professional Networking Survey Template Technology & digital experience A large contact list does not tell you whether someone found useful advice or a meaningful conversation. This SurveyLegend questionnaire focuses on what people are trying to achieve and the interactions they actually describe.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/online-professional-networking-template/) 17. [![Preview of the Phone Survey Participation Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/phone-survey-participation-template-preview.avif) Phone Survey Participation Template Technology & digital experience This phone survey participation template helps a research team improve how it invites adults to one planned telephone study. Show a plain-language invitation first, then ask what would make participation practical. SurveyLegend can be used to build the feedback questionnaire; the team must manage recruitment and calls through its own approved process.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/phone-survey-participation-template/) 18. [![Preview of the Security Awareness Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/security-awareness-template-preview.avif) Security Awareness Survey Template Technology & digital experience Knowing where guidance is located, feeling confident about reporting, and following a procedure are different things. Ask about each carefully rather than treating confidence as proof of security knowledge.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/security-awareness-template/) 19. [![Preview of the Suspected Security Incident Report Form Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/security-breach-report-template-preview.avif) Suspected Security Incident Report Form Template Technology & digital experience A suspicious message does not automatically mean a breach occurred. A reporter should be able to explain what they saw and which service was involved while the designated security team determines the next step.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/security-breach-report-template/) 20. [![Preview of the Smart Home Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/smart-home-template-preview.avif) Smart Home Survey Template Technology & digital experience A device can work reliably while leaving people unsure how to change its settings or understand its data collection. Ask about those experiences separately rather than combining them in one satisfaction rating.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/smart-home-template/) 21. [![Preview of the Software Satisfaction Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/software-satisfaction-template-preview.avif) Software Satisfaction Survey Template Technology & digital experience Use this software satisfaction survey template with people who have used one established product during the past four weeks. The seven optional questions separate overall satisfaction, task ease, reliability, information quality, support, and one improvement. Browse related technology templates, then adapt this focused version in SurveyLegend.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/software-satisfaction-template/) 22. [![Preview of the AI Virtual Assistant Feedback Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/ai-virtual-assistant-feedback-template-preview.avif) AI Virtual Assistant Feedback Survey Template Technology & digital experience Use this AI virtual assistant feedback survey template after one task-oriented conversation. The seven optional questions separate request understanding, response relevance, task resolution, dialogue ease, handoff clarity, and one improvement. Browse related technology templates, then adapt this focused version in SurveyLegend.](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/ai-virtual-assistant-feedback-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. 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