--- generated_by: surveylegend-page-markdown title: VoIP Call Quality Survey Template | SurveyLegend description: Review one internet voice call with seven questions about speech clarity, delays, interruptions, and impact. Create your VoIP survey in SurveyLegend. canonical: https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/voice-internet-protocol-voip-template/ --- # VoIP Call Quality Survey Template Use this VoIP call quality survey template to learn what a recent internet voice call felt like to the person using it. Seven optional questions separate unclear speech, interruptions, conversation delays, and the effect on the call’s purpose. Adapt the survey in SurveyLegend to guide investigation without asking users to diagnose the network. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/voice-internet-protocol-voip-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout **SurveyLegend** 1 / 7 VoIP Call Quality Survey Which connection did your device use for this call? Wi-Fi Wired internet connection Mobile data +3 more answer choices Next → VoIP Call Quality Survey [Preview](https://www.surveylegend.com/survey-examples-templates/technology-digital-experience-surveys/voice-internet-protocol-voip-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fvoice-internet-protocol-voip-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fvoice-internet-protocol-voip-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fvoice-internet-protocol-voip-template%2F\&text=VoIP%20Call%20Quality%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftechnology-digital-experience-surveys%2Fvoice-internet-protocol-voip-template%2F\&title=VoIP%20Call%20Quality%20Survey%20Template) Use this VoIP call quality survey template to learn what a recent internet voice call felt like to the person using it. Seven optional questions separate unclear speech, interruptions, conversation delays, and the effect on the call’s purpose. Adapt the survey in SurveyLegend to guide investigation without asking users to diagnose the network. ## When to use this VoIP call quality survey A call can sound clear but still be difficult to use if people keep talking over one another. It can also connect successfully and fail to support the conversation. Ask about one recent call so the answers have a shared reference, and include unsuccessful connection attempts instead of surveying only smooth calls. ## Connect perceived quality with the call context Capture the connection type as users understand it, then ask about what they heard and experienced. “Not sure” is better than asking someone to guess a codec, packet-loss value, or network cause. **Create your voip call quality survey in SurveyLegend** A call can sound clear but still be difficult to use if people keep talking over one another. It can also connect successfully and fail to support the conversation. ## Seven VoIP call quality questions Think about your most recent voice call using the internet service named in the invitation. Answer about that one call, including an attempt that did not connect. Every question is optional. Do not include phone numbers, names, account details, recordings, or the content of the conversation. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### VoIP Call Quality Survey 01 Which connection did your device use for this call? Choose one answer, or skip this question. Wi-Fi Wired internet connection Mobile data The connection changed during the call Another connection Not sure 02 What happened when you tried to make or join this call? Choose one answer, or skip this question. Connected without needing another attempt Connected after another attempt Did not connect Someone else handled the connection Do not remember 03 During the connected part of the call, how easy was it to understand the other person's speech? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy Not applicable — call did not connect Unable to judge 04 During the connected part of the call, how often did the audio cut out or become interrupted? Choose one answer, or skip this question. Never Once A few times Many times Almost continuously Not applicable — call did not connect Unable to judge 05 How much did noticeable delay make taking turns in the conversation difficult? Choose one answer, or skip this question. Not at all A little Moderately A lot Extremely Not applicable — no connected conversation Unable to judge 06 How much did call-quality problems interfere with what you wanted to accomplish? Choose one answer, or skip this question. Not at all A little Moderately A lot Completely prevented it Unable to judge 07 What part of the call experience most needs improvement, if any? Do not include names, numbers, account information, or what was discussed. Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## Adapt the VoIP call quality questionnaire Name one voice service and send the invitation shortly after a call or failed attempt. Include ordinary successful calls as well as problem reports if the goal is to understand the wider experience. Keep the invitation pattern consistent when comparing periods. Do not collect recordings, phone numbers, IP addresses, or confidential call content in this form. Give users a separate support route when they need a reply. If the decision concerns the help someone received after reporting an issue, use [technical support ](https://www.surveylegend.com/survey-examples-templates/technical-support-satisfaction-survey-template/)feedback. Keep perceived call quality separate from the quality of the help-desk interaction. ## Printable VoIP call quality questionnaire template Use the printable VoIP call quality questionnaire during a supervised service trial or a follow-up discussion about one call. Keep the service and reference call clear without writing phone numbers or conversation details. Review paper feedback manually; printing does not create a support ticket or send answers to SurveyLegend. State where completed questionnaires should be returned and who will review them. Paper answers require separate review or manual entry and are not automatically added to online responses. ![First page of the printable VoIP Call Quality Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/voice-internet-protocol-voip-template-pdf-preview.avif) [Download the questionnaire template](https://www.surveylegend.com/downloads/survey-templates/voip-call-quality-survey-template.pdf) Export VoIP call quality questionnaire template as PDF ## Create this survey with an AI prompt Copy the complete prompt below, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the questions, choices and settings before sharing. ## AI prompt for VoIP call quality survey Create this survey with an AI prompt [Use prompt directly in SurveyLegend](https://www.surveylegend.com/register/) Copy the prompt, register for a free account, and paste it into SurveyLegend’s AI survey creation tool. Review the draft before sharing. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your voip call quality survey. ## Interpret the VoIP call quality responses First separate unsuccessful calls from connected calls. “Call did not connect” belongs in the connection outcome, not at the bottom of every audio-quality rating. Show the number of applicable answers for each question. Do not replace “Unable to judge” with a midpoint score. Look for patterns across reported connection context, speech clarity, interruptions, and conversation delay. More complaints in one context can justify investigation, but self-reports cannot isolate whether the issue came from the device, application, local connection, or another participant. Read task impact separately: even a brief interruption may matter on one call. Use the final [open-ended question ](https://www.surveylegend.com/customer-insight/open-ended-survey-questions/)to identify the part of the experience needing attention. Compare summaries with authorized technical evidence in a separate process; do not present these responses as uptime, latency, packet loss, or a validated MOS result. ## Frequently asked questions ### Does the survey measure latency or packet loss? No. It records the caller’s experience. Network measurements require separate technical tools and evidence; a complaint about delay cannot by itself locate the fault. ### Is the result a Mean Opinion Score? No. These original practical questions do not follow a standardized MOS testing protocol. Report the individual answers without applying a standards label or combining them into an invented quality score. ### Can someone respond if the call did not connect? Yes. The questionnaire includes that outcome and not-applicable choices. Keep failed attempts visible in the summary while excluding them from ratings that require hearing a connected call. Technology & Digital Experience Survey Templates 1. [![Preview of the Website Feedback Survey demo showing its first question and answer options](https://www.surveylegend.com/survey-template-media/previews/website-feedback-demo-preview.avif) Website Feedback Survey Template Technology & digital experience This website feedback survey template helps you learn why visitors came to your website, whether they completed their task, and what got in the way. Its six questions cover the visit’s purpose, outcome, and difficulties. 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