--- generated_by: surveylegend-page-markdown title: Airline Passenger Feedback Survey | SurveyLegend description: Collect feedback after a flight. Use eight questions about check-in, boarding, onboard service, arrival, and communication when plans change. canonical: https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/ --- # Airline Passenger Feedback Survey Template [Create your survey ](https://app.surveylegend.com/register/)[Try the survey](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/#try-template) Preview on a device Show the desktop survey preview Show the tablet survey preview Show the mobile survey preview ![Airline Passenger Feedback Survey: first question and response field, desktop preview](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview.avif) ![Airline Passenger Feedback Survey: first question and response field, tablet preview](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview-tablet.avif) ![Airline Passenger Feedback Survey: first question and response field, mobile preview](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview-phone.avif) Airline Passenger Feedback Survey [Preview](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F\&text=Airline%20Passenger%20Feedback%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F\&title=Airline%20Passenger%20Feedback%20Survey%20Template) Use this airline passenger feedback survey template to understand one completed flight from the traveler's point of view. Eight questions cover check-in, boarding, onboard service, arrival, and communication when plans change. Adapt the survey in SurveyLegend and connect passenger comments with the part of the journey your team can improve. ## When to use this airline passenger feedback survey Send the questionnaire after the journey and make clear which flight you are asking about. A multi-leg trip can involve different carriers and experiences, so avoid asking for one rating across everything. This template focuses on a recent flight rather than preferences about future travel. For a broader business-feedback questionnaire, our [customer satisfaction survey template ](https://www.surveylegend.com/survey-examples-templates/customer-satisfaction-survey-template/)offers a more general starting point. **Create your airline passenger feedback survey in SurveyLegend** Collect feedback after a flight. Use eight questions about check-in, boarding, onboard service, arrival, and communication when plans change. ## 8 questions for your airline passenger feedback survey Start with these questions and adapt them to your audience. Every field is optional. Where answer choices are listed, respondents choose one. Respondent introduction:\ Please answer about the completed flight identified with this survey. Use the not-applicable choices where needed. Do not include passport or payment information. All questions are optional. Try the survey ## A little feedback. A clearer picture. Explore this 8-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 8 ### Airline Passenger Feedback Survey 01 What was the main reason for this flight? Choose one answer, or skip this question. Leisure or a personal visit Work or business Another reason Prefer not to answer 02 How easy was it to complete check-in for this flight? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither easy nor difficult Somewhat easy Very easy Someone else handled check-in 03 How clear were the instructions about where and when to board? Choose one answer, or skip this question. Not at all clear Slightly clear Moderately clear Very clear Extremely clear Not applicable 04 How satisfied were you with the service you received from the cabin crew? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied I did not use the service 05 If your flight plans changed, how clear were the updates you received? Choose one answer, or skip this question. Not at all clear Slightly clear Moderately clear Very clear Extremely clear I received no updates My flight plans did not change 06 If you checked a bag, how satisfied were you with the baggage-collection experience at arrival? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied I did not check a bag I have not completed baggage collection 07 Which part of this flight experience worked best for you? Share your answer, or skip this question. 08 What is one thing we should improve for a future journey? Please do not include passport or payment details. Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## How to customize your airline passenger feedback survey Add the flight context through your invitation or an appropriate introductory field; do not ask passengers to share passport details or payment information. Keep options for people who did not check a bag, ask for assistance, or experience a disruption. If you add questions about paid extras, show them only to relevant travelers or include a not-applicable response. Explain the separate support route for an unresolved booking or baggage issue. ## Printable airline passenger feedback survey template Use this printable airline passenger feedback survey template for an assisted feedback session or another suitable point after the journey. It lets passengers share their experience on paper when they prefer that to an online form. SurveyLegend gives your team a matching digital option. [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download PDF](https://www.surveylegend.com/downloads/survey-templates/airline-passenger-feedback-template.pdf) Export airline passenger feedback survey template as PDF ## AI prompt for an airline passenger feedback survey Create an airline passenger feedback survey in SurveyLegend with questions about check-in, boarding, onboard service, arrival, and disruption communication. The full prompt below includes all 8 questions and their response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend's AI survey creation tool. Review and customize the result before sharing. AI prompt for an airline passenger feedback survey [Use prompt directly in SurveyLegend](https://www.surveylegend.com/register/) Create a free account, then paste the copied prompt into SurveyLegend. Already have an account? [Sign in to create your airline passenger feedback survey.](https://app.surveylegend.com/login/) ## Find the stage of the flight experience to improve Review check-in, boarding, cabin service, and arrival separately. This questionnaire does not ask for an overall flight rating, so use the individual answers and comments to identify the stage that needs attention. Keep responses such as 'I did not check a bag' separate from satisfaction ratings. Compare similar journeys where possible and check comments against operational context. Route individual requests through the appropriate support process. Feedback can guide a service review, but it does not establish why a delay occurred or whether a passenger is entitled to compensation. ## Frequently asked questions ### When should passengers receive the survey? Send it after the part of the journey you want reviewed has ended. If the survey asks about arrival or baggage collection, give passengers an opportunity to experience those stages before requesting an answer. ### Should I ask for a booking reference? Only if your follow-up process needs it and you explain how it will be used. This starter does not require a booking reference. Keep personal support requests separate from a general feedback exercise when possible. ### Can I combine results from different flights? You can summarize them if you retain enough context to interpret the results. Check whether route, disruption, or service differences explain a pattern before treating it as the experience of every passenger. Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? Create academic surveys and questionnaires from ready-made templates. [Sign up!](https://app.surveylegend.com/register/) Share this page [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F\&text=Airline%20Passenger%20Feedback%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fairline-passenger-feedback-template%2F\&title=Airline%20Passenger%20Feedback%20Survey%20Template) Ready when you are ## Create your airline passenger feedback survey in SurveyLegend Ask passengers about a completed flight while they can still describe the experience. Include the flight context and options for services they did not use. [Start free](https://app.surveylegend.com/register/) to create your airline passenger feedback survey. [*Self-serve* Start free Create your first survey in minutes **Start free** ](https://app.surveylegend.com/register/)[*Guided help* Book a demo Talk with a SurveyLegend expert and choose the right plan. **Book a demo**](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/)