--- generated_by: surveylegend-page-markdown title: Hotel Feedback Survey Template | SurveyLegend description: Ask hotel guests about check-in, room cleanliness, comfort, and staff assistance. Use the feedback to choose service improvements. canonical: https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-feedback-template/ --- # Hotel Feedback Survey Template Use this hotel feedback survey to ask guests about check-in, room cleanliness, comfort, and staff assistance after a stay. Find specific service issues to review with your hotel team. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-feedback-template/#try-template) Preview on a device Show the desktop survey preview Show the tablet survey preview Show the mobile survey preview ![Hotel Feedback Survey: first question and response field, desktop preview](https://www.surveylegend.com/survey-template-media/previews/hotel-feedback-template-preview.avif) ![Hotel Feedback Survey: first question and response field, tablet preview](https://www.surveylegend.com/survey-template-media/previews/hotel-feedback-template-preview-tablet.avif) ![Hotel Feedback Survey: first question and response field, mobile preview](https://www.surveylegend.com/survey-template-media/previews/hotel-feedback-template-preview-mobile.avif) Hotel Feedback Survey [Preview](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-feedback-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fhotel-feedback-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fhotel-feedback-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fhotel-feedback-template%2F\&text=Hotel%20Feedback%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Fhotel-feedback-template%2F\&title=Hotel%20Feedback%20Survey%20Template) A guest’s overall impression can hide a very specific problem. Ask about the main stages of the stay separately, then leave room for the guest to explain the change they would value most. Keep the feedback tied to one hotel and visit. ## When to use this hotel feedback survey Hotel managers and guest-experience teams can send this survey after checkout. It reviews the stay, rather than travel-agent service or an airline journey. For the flight portion of a trip, use our [airline passenger feedback](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/) template. **Create your hotel feedback survey in SurveyLegend** A guest’s overall impression can hide a very specific problem. Ask about the main stages of the stay separately, then leave room for the guest to explain the change they would value most. ## 7 questions for your hotel feedback survey Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank. Respondent introduction:\ Think about your most recent stay at this hotel. Do not include booking references, payment details, or staff names. Contact the hotel directly about an issue requiring a reply. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### Hotel Feedback Survey 01 How easy was the check-in process? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy Not applicable 02 How satisfied were you with room cleanliness? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied Not applicable 03 How comfortable was your room? Choose one answer, or skip this question. Very uncomfortable Somewhat uncomfortable Neither comfortable nor uncomfortable Somewhat comfortable Very comfortable Not applicable 04 How helpful were staff when you asked for assistance? Choose one answer, or skip this question. Not at all helpful Slightly helpful Moderately helpful Very helpful Extremely helpful Did not ask for assistance 05 Overall, how satisfied were you with the stay? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 06 What worked especially well? Share your answer, or skip this question. 07 What should we improve first? Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## How to customize your hotel feedback survey Name the hotel and ask about the most recent stay. Keep the did-not-need-help option so guests do not rate an interaction they never had. Do not ask for room numbers or payment information in this general feedback form; provide your actual contact route for unresolved concerns. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently. ## Printable hotel feedback survey template Use this printable hotel feedback survey template at checkout or through a guest feedback desk. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses. [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download PDF](https://www.surveylegend.com/downloads/survey-templates/hotel-feedback-template.pdf) Export hotel feedback survey template as PDF ## AI prompt for a hotel feedback survey Use these questions to find specific parts of the guest stay to improve. The full prompt below specifies your hotel feedback survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing. AI prompt for a hotel feedback survey [Use prompt directly in SurveyLegend](https://www.surveylegend.com/register/) Create a free account, then paste the copied prompt into SurveyLegend. Already have an account? [Sign in to create your hotel feedback survey.](https://app.surveylegend.com/login/) ## How to use the answers Review check-in, cleanliness, comfort, and assistance separately. Use comments to distinguish room conditions from service interactions and route issues to the responsible team. Satisfaction feedback does not establish the cause of an operational fault; investigate before changing procedures. ## Frequently asked questions ### When should we send hotel feedback? Ask after checkout, when guests can consider the whole stay. Choose a consistent invitation process. ### Should guests provide their room number? This general version does not need it. Handle individual case follow-up through an appropriate hotel contact process. ### Can one score explain the stay? No. Review specific service ratings and comments before deciding what to change. Travel & hospitality Survey Templates 1. [![Preview of the Airline Passenger Feedback Survey demo showing its first question and response field](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview.avif) Airline Passenger Feedback Survey Template Travel & hospitality Use this airline passenger feedback survey template to understand one completed flight from the traveler's point of view. Eight questions cover check-in, boarding, onboard service, arrival, and communication when plans change. Adapt the survey in SurveyLegend and connect passenger comments with the part of the journey your team can improve.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/) 2. [![Preview of the Business Travel Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/business-travel-template-preview.avif) Business Travel Survey Template Travel & hospitality A trip can meet its business purpose while still being difficult to arrange. Separate booking and support from the travel experience itself. Ask about one completed trip so comments point to a process your travel team can review.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/business-travel-template/) 3. [![Preview of the Travel Agent Service Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/travel-agent-template-preview.avif) Travel Agent Service Survey Template Travel & hospitality A trip’s outcome and the agent’s service are different things. Invite clients to review the planning stage once they have received an itinerary or booking explanation. That makes the answers useful even before departure.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/travel-agent-template/) 4. [![Preview of the Travel Preferences Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/traveling-preferences-template-preview.avif) Travel Preferences Survey Template Travel & hospitality Start travel planning with the experience people want, not a list of destinations they may not know. This questionnaire provides an initial preference profile for a planning conversation. It does not collect passports or make reservations.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/traveling-preferences-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? Create academic surveys and questionnaires from ready-made templates. 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[Start free](https://app.surveylegend.com/register/) to create your hotel feedback survey and adapt the questions to your audience. [*Self-serve* Start free Create your first survey in minutes **Start free** ](https://app.surveylegend.com/register/)[*Guided help* Book a demo Talk with a SurveyLegend expert and choose the right plan. **Book a demo**](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/)