--- generated_by: surveylegend-page-markdown title: Public Transportation Survey Template | SurveyLegend description: Review one recent bus, train, tram, metro, or ferry trip. Customize seven public transportation questions and start free with SurveyLegend. canonical: https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/transportation-template/ --- # Public Transportation Survey Template This public transportation survey template asks adult riders about one completed bus, train, tram, metro, ferry, or paratransit trip. Use the answers to locate the difficult stage, review the end of the journey, and choose one service detail to investigate. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/transportation-template/#try-template) Preview on a device Show the desktop survey layout Show the tablet survey layout Show the mobile survey layout ![](https://www.surveylegend.com/survey-template-media/demo-backgrounds/transportation-template-background.avif) **SurveyLegend** 1 / 7 Public Transportation Survey Which type of public transportation did you use for this trip? Bus Train Tram or light rail +4 more answer choices Next → Public Transportation Survey [Preview](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/transportation-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftransportation-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftransportation-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftransportation-template%2F\&text=Public%20Transportation%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftransportation-template%2F\&title=Public%20Transportation%20Survey%20Template) This public transportation survey template asks adult riders about one completed bus, train, tram, metro, ferry, or paratransit trip. Use the answers to locate the difficult stage, review the end of the journey, and choose one service detail to investigate. A single overall rating can hide when a journey went wrong. These seven questions identify the mode, timing, information, onboard comfort, most difficult stage, final part of the trip, and the rider’s suggested improvement. ## When to Use This Public Transportation Survey Use this questionnaire shortly after one named public-transport trip. It is designed for transit operators, mobility teams, and service researchers reviewing a specific journey rather than a person’s usual commute. If the completed journey was a flight, use the [airline feedback ](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/)template. **Create your public transportation survey in SurveyLegend** A single overall rating can hide when a journey went wrong. These seven questions identify the mode, timing, information, onboard comfort, most difficult stage, final part of the trip, and the rider’s suggested improvement. ## 7 Questions for Your Public Transportation Survey Use these seven optional questions as a starting point. Single-choice items allow one answer. Show every question; there is no branching or score. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### Public Transportation Survey 01 Which type of public transportation did you use for this trip? Choose one answer, or skip this question. Bus Train Tram or light rail Metro or subway Ferry Paratransit or demand-responsive service Another type 02 How closely did the service depart to the time you expected? Choose one answer, or skip this question. Much earlier A little earlier At about the expected time A little later Much later I did not have an expected time 03 How easy was it to find the information or signs you needed for this trip? Choose one answer, or skip this question. Very difficult Somewhat difficult Neither difficult nor easy Somewhat easy Very easy I did not need information or signs 04 How comfortable was the space available during the trip? Choose one answer, or skip this question. Very uncomfortable Somewhat uncomfortable Neither comfortable nor uncomfortable Somewhat comfortable Very comfortable Prefer not to answer 05 At what point did the most difficult moment occur? Choose one answer, or skip this question. Before reaching the stop or station While waiting While boarding During the ride During a transfer While getting off or at the final stop There was no difficult moment Another point 06 How would you rate the final part of the trip? Choose one answer, or skip this question. Very poor Poor Fair Good Excellent I did not complete the trip 07 What one change would improve a similar trip? Please do not include ticket numbers, payment details, or exact home addresses. Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## How to Customize This Public Transportation Survey Replace the mode list and timing wording with terms passengers see on the service. If transfers are not possible, remove that stage. Keep "I did not have an expected time" and "I did not need information" so absence of experience is not treated as a poor rating. For employer booking, support, and expenses, use the [business travel ](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/business-travel-template/)template. Provide a separate urgent-support or safety route. ## Printable public transportation survey template Use the printable public transportation survey at a staffed station, mobility workshop, or assisted outreach session where some riders prefer paper or are less comfortable online. Print the same seven optional questions and state where to return the form. Paper answers require separate review or manual entry and do not automatically appear with online results. ![First page of the printable Public Transportation Survey Template with questions and answer spaces](https://www.surveylegend.com/survey-template-media/pdf-previews/transportation-template-pdf-preview.avif) [Download Public Transportation Survey Template (PDF)](https://www.surveylegend.com/downloads/survey-templates/public-transportation-survey-template.pdf) Export public transportation survey template as PDF ## AI Prompt for a Public Transportation Survey Create the same seven-question public transportation survey in SurveyLegend. Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing. AI Prompt for a Public Transportation Survey [Create this survey in SurveyLegend](https://www.surveylegend.com/register/) Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend. Already have an account? [Sign in](https://app.surveylegend.com/login/) to create your public transportation survey. ## How to Use the Answers Review timing, information, and comfort separately, then group the selected difficult moments by trip stage. Compare the final-stage rating with those moments rather than averaging every answer into one score. Bosch, Ihme, and Bohmann (2026) reported that “retrospective travel satisfaction is best predicted by a Minimum-End heuristic” in their study. Read the [public transport study ](https://arxiv.org/abs/2605.15817). It covered 2,576 sampled trips in three German cities and remains a preprint; it does not validate this questionnaire or prove that changing one trip stage will cause higher ridership. ## Frequently asked questions ### When should riders receive this survey? Invite them soon after the completed trip identified in the survey. The trip should be recent enough for the rider to recall its stages without guessing. ### Does this replace a safety report? No. Keep urgent hazards, lost property, accessibility assistance, and complaints in the service’s established support channels. ### Can different modes be compared? Only with enough context and responses. A ferry, bus, and metro trip may have different expectations, so review mode and service conditions before treating differences as performance gaps. Travel & hospitality Survey Templates 1. [![Preview of the Airline Passenger Feedback Survey demo showing its first question and response field](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview.avif) Airline Passenger Feedback Survey Template Travel & hospitality Use this airline passenger feedback survey template to understand one completed flight from the traveler's point of view. Eight questions cover check-in, boarding, onboard service, arrival, and communication when plans change. Adapt the survey in SurveyLegend and connect passenger comments with the part of the journey your team can improve.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/) 2. [![Preview of the Business Travel Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/business-travel-template-preview.avif) Business Travel Survey Template Travel & hospitality A trip can meet its business purpose while still being difficult to arrange. Separate booking and support from the travel experience itself. Ask about one completed trip so comments point to a process your travel team can review.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/business-travel-template/) 3. [![Preview of the Hotel Feedback Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/hotel-feedback-template-preview.avif) Hotel Feedback Survey Template Travel & hospitality A guest’s overall impression can hide a very specific problem. Ask about the main stages of the stay separately, then leave room for the guest to explain the change they would value most. Keep the feedback tied to one hotel and visit.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-feedback-template/) 4. [![Preview of the Travel Agent Service Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/travel-agent-template-preview.avif) Travel Agent Service Survey Template Travel & hospitality A trip’s outcome and the agent’s service are different things. Invite clients to review the planning stage once they have received an itinerary or booking explanation. That makes the answers useful even before departure.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/travel-agent-template/) 5. [![Preview of the Travel Preferences Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/traveling-preferences-template-preview.avif) Travel Preferences Survey Template Travel & hospitality Start travel planning with the experience people want, not a list of destinations they may not know. This questionnaire provides an initial preference profile for a planning conversation. It does not collect passports or make reservations.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/traveling-preferences-template/) 6. [![Preview of the Commuting Survey Template demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/commuting-template-preview.avif) Commuting Survey Template Travel & hospitality Two people can use the same transport mode and have very different journeys. Ask about time and predictability as well as how they travel. That helps a workplace team identify support that matches the problem.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/commuting-template/) 7. [![Preview of the Cruise Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/cruise-template-preview.avif) Cruise Survey Template Travel & hospitality A relaxing week at sea can still begin with confusing boarding instructions or end with a difficult departure. This questionnaire keeps those stages separate. SurveyLegend helps you adapt the questions to a specific voyage so the service team receives feedback it can act on.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/cruise-template/) 8. [![Preview of the Hotel Guest Check-Out Form Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/hotel-guest-check-out-form-template-preview.avif) Hotel Guest Check-Out Form Template Travel & hospitality Share the form while there is still time for staff to review it. State the hotel's normal checkout time and the genuine contact route for an urgent question. SurveyLegend's example collects requests for staff to confirm; completing it does not settle a bill, approve extra time or check a guest out of the hotel's system.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-guest-check-out-form-template/) 9. [![Preview of the Post-Travel Survey Template showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/post-travel-template-preview.avif) Post-Travel Survey Template Travel & hospitality A traveler can enjoy a destination and still struggle with rushed transfers or unclear meeting instructions. This SurveyLegend questionnaire gives those parts of the trip their own questions, so an overall rating does not hide a practical problem.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/post-travel-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? 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