--- generated_by: surveylegend-page-markdown title: Travel Agent Service Survey Template | SurveyLegend description: Ask clients about your travel agency’s planning service, proposal fit, and communication. Customize the questions for your agency. canonical: https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/travel-agent-template/ --- # Travel Agent Service Survey Template Ask clients about the travel planning service they received, from understanding their request to explaining the proposed itinerary. Use this survey to improve your agency’s communication and advice. [Try this template ](https://app.surveylegend.com/register/)[Preview template](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/travel-agent-template/#try-template) Preview on a device Show the desktop survey preview Show the tablet survey preview Show the mobile survey preview ![Travel Agent Service Survey: first question and response field, desktop preview](https://www.surveylegend.com/survey-template-media/previews/travel-agent-template-preview.avif) ![Travel Agent Service Survey: first question and response field, tablet preview](https://www.surveylegend.com/survey-template-media/previews/travel-agent-template-preview-tablet.avif) ![Travel Agent Service Survey: first question and response field, mobile preview](https://www.surveylegend.com/survey-template-media/previews/travel-agent-template-preview-mobile.avif) Travel Agent Service Survey [Preview](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/travel-agent-template/#try-template) Share [Facebook ](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftravel-agent-template%2F)[LinkedIn ](https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftravel-agent-template%2F)[X ](https://x.com/intent/tweet?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftravel-agent-template%2F\&text=Travel%20Agent%20Service%20Survey%20Template)[Reddit](https://www.reddit.com/submit?url=https%3A%2F%2Fwww.surveylegend.com%2Fsurvey-examples-templates%2Ftravel-hospitality-surveys%2Ftravel-agent-template%2F\&title=Travel%20Agent%20Service%20Survey%20Template) A trip’s outcome and the agent’s service are different things. Invite clients to review the planning stage once they have received an itinerary or booking explanation. That makes the answers useful even before departure. ## When to use this travel agent service survey Travel agencies can use this questionnaire after a completed planning consultation. This version evaluates client service rather than surveying travel agents about industry conditions. For a general service interaction outside travel planning, use our [customer service](https://www.surveylegend.com/survey-examples-templates/customer-service-survey-template/) template. **Create your travel agent service survey in SurveyLegend** A trip’s outcome and the agent’s service are different things. Invite clients to review the planning stage once they have received an itinerary or booking explanation. ## 7 questions for your travel agent service survey Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank. Respondent introduction:\ Think about the travel planning service you recently received from this agency. This form does not change a booking. Do not include booking references or payment details. Try the survey ## A little feedback. A clearer picture. Explore this 7-question example at your own pace. Every question is optional. Preview on a device Show the survey at full desktop width Resize the survey to a tablet-width preview Resize the survey to a mobile preview with scrolling inside the frame Choose a look Use Classic: a white survey card over the background photo Use Light: dark text over a light tint covering the background photo Use Dark: light text over a dark tint covering the background photo SurveyLegend demo Question 1 of 7 ### Travel Agent Service Survey 01 How well did the agent understand what you wanted from the trip? Choose one answer, or skip this question. Not at all well Slightly well Moderately well Very well Extremely well Not sure 02 How well did the proposed itinerary fit your priorities? Choose one answer, or skip this question. Not at all well Slightly well Moderately well Very well Extremely well No itinerary received 03 How clear were the explanations of what was included? Choose one answer, or skip this question. Very unclear Somewhat unclear Neither clear nor unclear Somewhat clear Very clear Not applicable 04 How clear were the next steps you needed to take? Choose one answer, or skip this question. Very unclear Somewhat unclear Neither clear nor unclear Somewhat clear Very clear Not applicable 05 How satisfied were you with the communication during planning? Choose one answer, or skip this question. Very dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Very satisfied 06 What was most helpful about the service? Share your answer, or skip this question. 07 What should the agency improve? Share your answer, or skip this question. #### One last look Review your answers before submitting this demo. 0 answered #### Thank you for trying the survey! You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend. [Create your own survey](https://www.surveylegend.com/register/) Checking submission availability… This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved. **—**Starts **—**Submissions Activity is temporarily unavailable. ## How to customize your travel agent service survey Name the agency and planning interaction. Send it when the client has enough information to judge the proposal. Keep feedback on third-party hotels and airlines separate. Give clients a direct contact route for corrections or booking changes. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently. ## Printable travel agent service survey template Use this printable travel agent service survey template after an in-person travel consultation. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses. [![](https://www.surveylegend.com/user-guide-media/icons/download-pdf.svg) Download PDF](https://www.surveylegend.com/downloads/survey-templates/travel-agent-template.pdf) Export travel agent service survey template as PDF ## AI prompt for a travel agent service survey Use these questions to learn how clients experience your travel planning service. The full prompt below specifies your travel agent service survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing. AI prompt for a travel agent service survey [Use prompt directly in SurveyLegend](https://www.surveylegend.com/register/) Create a free account, then paste the copied prompt into SurveyLegend. Already have an account? [Sign in to create your travel agent service survey.](https://app.surveylegend.com/login/) ## How to use the answers Compare request understanding with proposal fit. A well-understood request can still produce an unsuitable proposal when availability or constraints are unclear. Review explanation clarity and comments before revising the consultation process. This form does not change or cancel bookings. ## Frequently asked questions ### Should clients wait until after their trip? Not for this version. It reviews the planning service once a proposal or booking explanation has been provided. ### Is this a survey of travel agents? No. Respondents are clients evaluating an agency’s service. Industry research needs a different questionnaire. ### Can a client request a booking change here? Use the agency’s actual booking-change channel. The survey should not be presented as a processing route. Travel & hospitality Survey Templates 1. [![Preview of the Airline Passenger Feedback Survey demo showing its first question and response field](https://www.surveylegend.com/survey-template-media/previews/airline-passenger-feedback-demo-preview.avif) Airline Passenger Feedback Survey Template Travel & hospitality Use this airline passenger feedback survey template to understand one completed flight from the traveler's point of view. Eight questions cover check-in, boarding, onboard service, arrival, and communication when plans change. Adapt the survey in SurveyLegend and connect passenger comments with the part of the journey your team can improve.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/airline-passenger-feedback-template/) 2. [![Preview of the Business Travel Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/business-travel-template-preview.avif) Business Travel Survey Template Travel & hospitality A trip can meet its business purpose while still being difficult to arrange. Separate booking and support from the travel experience itself. Ask about one completed trip so comments point to a process your travel team can review.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/business-travel-template/) 3. [![Preview of the Hotel Feedback Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/hotel-feedback-template-preview.avif) Hotel Feedback Survey Template Travel & hospitality A guest’s overall impression can hide a very specific problem. Ask about the main stages of the stay separately, then leave room for the guest to explain the change they would value most. Keep the feedback tied to one hotel and visit.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/hotel-feedback-template/) 4. [![Preview of the Travel Preferences Survey demo showing its first question and answer choices](https://www.surveylegend.com/survey-template-media/previews/traveling-preferences-template-preview.avif) Travel Preferences Survey Template Travel & hospitality Start travel planning with the experience people want, not a list of destinations they may not know. This questionnaire provides an initial preference profile for a planning conversation. It does not collect passports or make reservations.](https://www.surveylegend.com/survey-examples-templates/travel-hospitality-surveys/traveling-preferences-template/) Free survey maker ## Start creating surveys today *for free* Create and bring your ideas to life with the survey tool used by people all over the world. [Get started for free ](https://app.surveylegend.com/register/)[Book a demo](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/) Academic research survey ### Ready to collect better research data? Create academic surveys and questionnaires from ready-made templates. 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[Start free](https://app.surveylegend.com/register/) to create your travel agent service survey and adapt the questions to your audience. [*Self-serve* Start free Create your first survey in minutes **Start free** ](https://app.surveylegend.com/register/)[*Guided help* Book a demo Talk with a SurveyLegend expert and choose the right plan. **Book a demo**](https://www.surveylegend.com/schedule-a-demo-of-surveylegend/)