Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...
Marketers, retailers, and researchers are always looking to collect feedback from customers. They want to know if the service was good, what could be improved upon, and overall satisfaction...
Have you ever been caught in a matrix? No, not the Keanu Reeves movie. We’re talking about a matrix survey. A matrix survey question – which is really nothing...
An incredible 30,000 new products are launched every year. Unfortunately, 95% of new products fail. There are a number of reasons products fail. However, the 280 Group – a world...
What never goes out of style? Fashion surveys! And while nearly 70% of Americans believe people are too focused on fashion, according to a Reuters fashion poll , the...
Online surveys, when created and used effectively, can be invaluable for the healthcare industry. The use of healthcare surveys is often two-fold. Surveys may be used internally to determine...