Found 49 search results for "NPS"

NPS, Survey Examples, Survey Questions

What is an NPS Survey & NPS Questions You Should Ask

Word of mouth is often said to be one of the best, if not the best, forms of advertising. Word of mouth marketing drives $6 trillion of annual consumer...

Customer Experience, Customer Insight

How To Survey Through The Customer Lifecycle & 10 Best Practices

There is a famous quote that says, “Life is a journey, not a destination.” The same could be said for the customer lifecycle. As it is known in marketing,...

Customer Experience, Customer Insight

7 Reasons To Use Customer Retention Surveys

They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...

Customer Experience, Types of Surveys

What Is A Closed-Loop Survey & Five Steps To Closing The Loop

When we talk about “closing the loop,” we’re not referring to that childhood method of tying shoelaces! In business, closing the loop refers to completing a cycle or ensuring...

Types of Surveys

How To Create an Unsubscribe Survey

As business owners or marketers, we hate to see people go – but it happens. The best thing we can try to do is to learn why, which is...

Customer Insight

How To Create a Customer Churn Survey

Shaken, or stirred. That’s the definition of “churn,” which is often applied to the process of making butter from milk. Of course, we’re not blogging about butter. Churn in...