NPS, Survey Examples, Survey Questions
What is an NPS Survey & NPS Questions You Should Ask
Word of mouth is often said to be one of the best, if not the best, forms of advertising. Word of mouth marketing drives $6 trillion of annual consumer...
Healthcare Survey, Survey Examples
5 Types of Dental Surveys & Benefits of Patient Feedback
The dentist-patient relationship can be… complicated. On one hand, everyone knows it’s important to keep their teeth well-maintained. On the other hand, sitting in a chair while someone puts...
Online Survey, Types of Surveys
How To Use An Exit Intent Survey + Pros & Cons
“Hey, where you going?” In a nutshell, that’s the gist of an exit intent survey. These online surveys are designed to capture feedback from website visitors who are about...
Customer Experience, Customer Insight
How To Survey Through The Customer Lifecycle & 10 Best Practices
There is a famous quote that says, “Life is a journey, not a destination.” The same could be said for the customer lifecycle. As it is known in marketing,...
Customer Experience, Customer Insight
7 Reasons To Use Customer Retention Surveys
They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...
Customer Experience, Types of Surveys
What Is A Closed-Loop Survey & Five Steps To Closing The Loop
When we talk about “closing the loop,” we’re not referring to that childhood method of tying shoelaces! In business, closing the loop refers to completing a cycle or ensuring...