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General

Thanks for using SurveyLegend!

Great job choosing SurveyLegend (“SurveyLegend”, “we”, “us”, “our”). By using the SurveyLegend service, websites, or software applications (together, the “SurveyLegend Service”, “Service”, “Services”), you are entering into a binding contract with us. Your agreement with us includes not only these Terms and Conditions of Use (“TOU”) but also our Privacy Policy. These Terms of Use contain the terms under which SurveyLegend and its affiliates offer their Services to you and explain how the Services may be accessed and enjoyed in a Legendary way.

We know it is always hard and time consuming to read long and complicated legal agreements. Therefore, we have tried to make a brief and easy text; which explains your rights and our concerns in a nice and reader-friendly way. So, please take your time and have a look at this content.

These terms of Use cover your use and access to the services and websites Services provided by SurveyLegend. Our Privacy Policy explains how we collect and use your information while our Anti-spam Policy outlines your responsibilities when using our Services; and the Security Statement highlights how important it is to keep you and your data safe, and to what extent we practice it. By using our Services, you’re agreeing to be bound by these Terms, and to review our Privacy and Acceptable Use policies. If you’re using our Services for an organization, you’re agreeing to these Terms on behalf of that organization.

What are these terms all about?

Well, we know it’s a long boring legal text; but all it is trying to say is:

● We Understand, Respect and Protect your rights, privacy and data, and also your participants’ rights, privacy and data; and we will not misuse any of these.

● We expect you to mutually respect your participants’ privacy and data; and do not misuse SurveyLegend’s services for any kind of bad intentions.

That was a brief abstract of our terms. However, to keep it legally correct, we have to write it in details. So, we recommend you to read all the content in the above tabs before registering an account at SurveyLegend.

You indicate your agreement to these Terms by signing up in our website using your email (as username) or using 3rd party registrations (such as Facebook or Google), by clicking or tapping on a button indicating your acceptance of these Terms, by using SurveyLegend or by executing a document that references them. Any person using the services on behalf of an organization, agrees to these Terms on behalf of that organization.

 

English version controls.

If Non-English translations of our Terms are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

 

Terms of Use

Posted on: 2014-05-01
Last updated: 2015-03-16

1.Give and receive with the Legend

1.1. Fees. You agree to pay to SurveyLegend any fees for each Service you purchase or use, in accordance with the pricing and payment terms presented to you for the chosen Service or Services. You will be billed using the billing method you decide on, which also will include any overage fees. Fees paid by you are non-refundable (except as provided in these Terms or when required by law). SurveyLegend may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis will be changed in the following billing cycle. SurveyLegend will provide you with reasonable prior written notice of any change in fees to give you a chance to cancel your Subscription before the change affects your billing.

1.2. Subscriptions. SurveyLegend gives you the options to choose more advanced subscriptions, which are billed on a subscription basis (“Subscriptions”) that means you will be billed in advance on a recurring, periodic basis, monthly or if you choose so, annually. Your Subscription is managed in your personal account management page, or you may change it by contacting our customer support team. The subscription plan can be changed by your choosing at any time, in which case your Subscription will continue until the end of that billing cycle before terminating. If not cancelled, your subscription will automatically renew at the end of each billing cycle. Cancellation of your subscription will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. Thanks to this, you will still be able to reach your data and still be a Legend.

1.3. Taxes. The tax is regulated by the Swedish law If not otherwise stated, you are responsible for paying 25 percent Swedish tax which is added to the original subscription price of your choice, and any taxes (other than SurveyLegend’s income tax) or duties associated with the sale of the Services, with any related penalties or interest. If you are required by law to withhold any Taxes from your payments to SurveyLegend, you must supply SurveyLegend with an official tax receipt or other granted documentation to support such payments. If SurveyLegend is bound to collect or pay Taxes, the Taxes will be invoiced to you. SurveyLegend will not charge you VAT if you provide us with a VAT number issued by a taxing authority in the European Union

1.4. Overage Fees. If not otherwise stated, any overage fees incurred by you will be billed in arrears on a monthly basis. Overage fees which stays unpaid for 30 days after being billed are considered overdue. Failure to pay overage fees when due may result in the Service being limited, suspended, or terminated (subject to related legal requirements), which may result in a loss of your data related with that Service.

1.5. Repayment. You have the right to change your mind and receive a full refund within fourteen days of your purchase, but only if you have not created a survey which has been shared with or sent to participants and has received responses.

2. Trusting your Legend

2.1. Confidentiality. Your Content will always be treated as confidential information in accordance with these Terms (including our privacy policies). If any of the following situations:

2.1.1. is or becomes public (other than through breach of these Terms by SurveyLegend);
2.1.2. was lawfully known to SurveyLegend before receiving it from you;
2.1.3. is received by SurveyLegend from a third party without knowledge of breach of any obligation owed to you;
2.1.4. was independently developed by SurveyLegend without reference to your Content;
2.1.5. was lawfully known to SurveyLegend before receiving it from you.

2.2. Privacy. while enjoying the Services, you may submit content and personal data to SurveyLegend or third parties may submit content to you through the Services (your “Content”). We are extremely happy for your thrust and we will treat your content with utter respect. SurveyLegend’s Privacy Policy, together with any Service-specific data use privacy statements, policies and privacy notices (together with, “privacy policies”), detail how we treat your personal data and content. In turn, you agree to that SurveyLegend may share and use your Content in accordance with our privacy policies.

3. You own your content

3.1. Ownership of Your Content. You preserve ownership of all of your intellectual property rights in your Content. SurveyLegend does not ask for ownership over any of your Content. These Terms do not grant us any licenses or rights to your Content except for the rights needed for us to provide you the Services, and as those explained in these Terms.

3.2. Legend Licenses Your Content. You grant SurveyLegend a worldwide, royalty free license to use, share, reproduce, modify, adapt, create derivative works, make publicly available, but only for the purposes of providing the Services to you and as otherwise permitted by SurveyLegend’s Privacy Policies. This license for such limited purposes continues even after you stop using our Services, though you may have the option to delete your Content such that SurveyLegend no longer has access to it. This license also extends to any trusted third parties we work with to the extent needed to provide the Services to you. Feedback received from users by SurveyLegend can be used without any obligation to the sender. We will not of course publish any personally identifiable data related to the feedbacks we use.

3.3. Copyright claim (DMCA Notices). SurveyLegend AB responds to notices of suspected copyright infringement in accordance to Swedish law and other mandatory foreign act. If you believe that your work has been violated in a way that constitutes copyright infringement, you may notify SurveyLegend’s us for claims of copyright infringement.

3.4. Intellectual Property. SurveyLegend respects the intellectual property rights of others, and we expect our users to do the same. If you believe a SurveyLegend user is infringing upon your intellectual property rights, you may report it to us. Claim of copyright infringement should follow the DMCA process outlined in these Terms, or any equivalent process available under Swedish law and other mandatory foreign acts.

3.5. Customer Lists. SurveyLegend may identify the Customer (by name and logo) as a SurveyLegend customer on SurveyLegend’s website and on other promotional materials. Any goodwill arising from the use of the Customer’s name and logo will inure to the benefit of the Customer.

4. Legendary content

4.1. User Content. SurveyLegend does not own the provided content from its users. This content is owned by the provider which also has the sole responsibility for it, and must ensure that they have the permissions needed to use that Content in connection with the Services. Before using content from the Services see to that you have obtained the permission of its owner, or are otherwise authorized by law to do so. SurveyLegend is not responsible for any actions you take with respect to your Content, including sharing it publicly

4.2. Third Party property. Shared links to third party websites may be published and shared trough the Services. SurveyLegend is not responsible for these websites and their contents. Trademarks displayed in combination with the Services are the property of their individual owners.

4.3. Content Review. SurveyLegend may be required to review certain content submitted to the Services to determine whether it is illegal or whether it violates these Terms in order to ensure compliance with legal obligations (e.g. when misuse is reported to us). We may also modify, delete, prevent access to or refuse to display content that we find violates the law or these Terms. Besides this, SurveyLegend has no obligation to monitor or review any content submitted to the Services.

5. SurveyLegend content property

5.1. SurveyLegend Intellectual Property. You have no right of ownership in the Services or the content (it’s properties of SurveyLegend AB) you access through the Services (other than your Content). We love our brand SurveyLegend (SurveyLegend is trademarked, and a property of SurveyLegend AB) and expect it to be treated with love and respect, please do so. When using our logo or print screens of our solution, webpage and other solutions/webpages that are properties of SurveyLegend, make sure it’s of good quality. We do note accept or support the usage of our brand in hideous ways, so don’t do it. If you have any questions or need good quality SurveyLegend brand material please email us at

Read more about the correct use of our brand and trademark here.

6. Your SurveyLegend account

6.1. Account identification. As a user of the Services, you have the full responsibility for your password and any other identification used to access your account. You are responsible for any activity occurring in your account (other than activity that SurveyLegend is directly accountable for which is not performed in accordance with the Customer’s instructions), whether or not you authorized that activity. You must keep your personal information up to date like for example email address and, where related, your contact details and payment details associated with your account current and accurate. Accounts are controlled by the entity whose email address is registered with the account. If you become aware of any illegal access to your account, you should notify SurveyLegend immediately

6.2. Account storage. You are responsible for maintaining, protecting, and making backups of your Content. SurveyLegend will not be accountable for any failure to store, or for loss or corruption of your Content except if Swedish law or other mandatory foreign acts say otherwise.

6.3. Account termination. SurveyLegend have the right to terminate your account and delete any content stored in it. This may occur if there is no account activity (such as a log in event or payment) for over 12 months or if account is used in a way not permitted by these Terms. We will however attempt to warn you by email before terminating your account. After termination, SurveyLegend will store your data for approximately 3 months before deleting it permanently.

7. Acceptable use

7.1. Legal Compliance. You must use the Services in agreement with, and only as permitted by the Swedish law and other mandatory foreign acts.

7.2. Age requirement. You may only use the Service if you have the right to form a contract with SurveyLegend. None of the services are intended to be use by people less than 18 years old according to Swedish law and other mandatory foreign acts. If you are under 18 years old or do not have the right to create a contract with SurveyLegend, you may not use our Services.

7.3. User restrictions. You are accountable for your content, actions and communications, with others while using the Services. You must abide by with the following requirements when using the Services:

(a) You may not misuse our Services by meddling with their customary operation, or attempting to access them using a method other than through the interfaces and instructions that we provide.
(b) You may not avoid or in any way attempt to avoid limitations that SurveyLegend imposes on your account (e.g. by opening up a new account to create a survey that we have closed for a Terms violation).
(c) If not permitted by related law, you may not reject others access to, or reverse engineer, the Services, or attempt to do so.
(d) If not authorized by SurveyLegend in writing, you may not scan, probe, or test the vulnerability of any SurveyLegend system or network.
(e) You may not transmit any types of malicious software or links to such software (viruses or malware) through the Services.
(f) If not authorized by SurveyLegend in writing, you may not resell or lease the Services.
(g) You may not engage in foul or excessive usage of the Services, which is usage drastically in excess of average usage patterns that negatively affects the stability or functionality of the Services for other users. SurveyLegend will attempt to notify you of any abusive or excessive usage to provide you with a chance to decrease such usage to a level agreeable to SurveyLegend.
(h) You will not transmit through the Service or the Website any harmful, pornographic, obscene, harassing, offensive, aggressive, slanderous, hate-oriented, defamatory, racist, illegal or otherwise objectionable material or content.
(i) You may not use the Services to infringe the intellectual property rights of others, or to commit an unlawful activity.
(j) You will not send any transmission that attempts to hide your identity or represents you as someone else.
(k) Any attempt by you to transmit, publish or distribute material or content that relates, provides or promotes to instructional information about illegal activities or promotes physical harm or injury against any individual or group is firmly forbidden.
(l) If you should find a security breach you are obligated to report it to SurveyLegend at . You may not expose this security breach publicly, since it might intimidate our users and their data. We appreciate your Legendary relationship.

8. Termination of account

8.1. By SurveyLegend. SurveyLegend may limit, inactivate, or stop providing the Services to you if you fail to follow these Terms (such as a failure to pay fees when due), or if you use the Services in a way that causes legal responsibility to us or disrupts others’ use of the Services. SurveyLegend may also inactivate the Services to you if we are investigating suspected bad behaviour by you. If we pause or terminate the Services you receive, we will attempt to give you advance notice and a chance to export a copy of your content from that Service. But, SurveyLegend has no duty to preserve your content upon termination of the related Service. If SurveyLegend stops providing the Services to you because of breaching these Terms, SurveyLegend may take measures to stop the further use of the Services by you, including cut off your IP address.

8.2. By user. If you terminate a Subscription or account in the middle of a billing cycle, you will not receive a refund for any period of time you did not use in that billing cycle unless you are terminating the Agreement for our breach and have so notified us in writing, or if a refund is required by law.

9. Legendary modifications

9.1. Evolving Services. SurveyLegend is always evolving and functionality may be modified, added or removed from a Service at any time without notification. SurveyLegend may also limit or stop a Service at its discretion. If SurveyLegend ceases a Service, we will give you reasonable advance notice to provide you with a chance to export a copy of your Content from that Service. SurveyLegend may delete content from the Services at any time in our sole discretion, although we will try to notify you before we do that if it materially impacts you and if possible.
9.2. Adjusted Terms. To reflect changes in related law or updates to Services, and to account for new Services or functionality these Terms may be adjusted and changed at any moment by SurveyLegend. Changes will be posted to the location at which those terms appear. SurveyLegend may also provide notification of changes on its blog, social media or via email. Changes will be active no sooner than the day they are publicly posted. In order for certain changes to become effective, related law may need SurveyLegend to acquire your approval to such changes, or to provide you with adequate advance notice of them. If you do not want to concur to any changes made to the terms for a service, you should stop using that service, because by continuing to use the services you indicate your agreement to be obligated by the updated terms.

10. Disclaimers

10.1. Disclaimers. We always try to keep our online Services up, but they may be unavailable sometimes for different reasons. EXCEPT AS SPECIFICALLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY RELATED LAW, THE SERVICES ARE PROVIDED “AS IS” AND SurveyLegend DOES NOT MAKE WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY REGARDING AVAILABILITY, RELIABILITY, OR ACCURACY OF THE SERVICES.

10.2. Limitation of legal responsibility. TO THE EXTENT PERMITTED BY RELATED LAW, THE AGGREGATE LIABILITY OF EACH OF SurveyLegend, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO SurveyLegend FOR USE OF THE SERVICES AT ISSUE DURING THE 3 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY; AND (B) US$25.00.

10.3. Exclusion of specific legal responsibility. TO THE EXTENT PERMITTED BY RELATED LAW, SurveyLegend, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE ACCOUNTABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES WHATSOEVER, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE, LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES AND THESE TERMS, AND WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SurveyLegend HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A ANSWER FAILS OF ITS ESSENTIAL PURPOSE.

10.4. Businesses. If you are a business, you will assure and hold harmless SurveyLegend and its affiliates, officers, agents, and employees from all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim regarding or in connection with your use of the Services or a breach of these Terms, to the extent that such liabilities, damages and costs were caused by you.

10.5. To the consumers. We recognize that the laws of certain jurisdictions provide legal rights to consumers that may not be overridden by contract or waived by those consumers. If you are such a consumer, nothing in these Terms limits any of those consumer rights.

11. Contracting Entity

11.1. SurveyLegend agreement. If not otherwise specified in relation to a particular Service, the Services are provided by, and you are contracting with, SurveyLegend AB.

11.2. SurveyLegend AB For any Service provided by SurveyLegend AB, the following provisions will apply to any terms governing that Service:

12. The Governing Law.

These agreements are governed by the Swedish law and other mandatory acts (without regard to its conflict of laws requirements).

13. Jurisdiction.

Except if prohibited by related law, each party submits to the exclusive jurisdiction of the courts located in Lund, Skåne,(Scania) County.

14. Contracting Entity.

References to “SurveyLegend”, “we”, “us”, and “our” are references to SurveyLegend AB, located at Scheelevägen 15, 223 70 Lund, Sweden.

15. Further Terms

15.1. Assignment. You may not dispense these agreements without SurveyLegend’s written consent, which may be withheld in SurveyLegend’s sole discretion. SurveyLegend may dispense these Terms at any time without notice to you.

15.2. Full Agreement. These agreements (including the Additional agreements) form the entire agreement between you and SurveyLegend, and they surpass any other prior or contemporary agreements, agreements and conditions, written or oral relatating to its subject matter. Any agreements and conditions appearing on a purchase order or similar document issued by you do not apply to the Services, do not override or form a part of these agreements, and are annulled.

15.3. Interpretation. The use of the agreement “includes”, “including”, “such as”, and similar terms, will be deemed not to limit what else might be included.

15.4. No Waiver. A party’s failure or delay to enforce a agreement under these agreements is not giving up of its right to do so later.

15.5. Self-governing Contractors. The relationship between you and SurveyLegend is that of independent contractors, and not legal partners, employees, or agents of each other.

15.6. Third Party Beneficiaries. There are no third party beneficiaries to these agreements.

15.7. Severability. If any agreement of this agreement is decided to be unenforceable by a court of competent jurisdiction, that agreement will be severed and the remainder of terms will remain in full effect.

15.8. Superiority. To the extent any conflict exists, the Additional agreements prevail over this TOU with respect to the Services to which the Additional agreements apply.

English version controls.

If Non-English translations of these Terms of Use are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

 

Privacy Policy

Posted on: 2014-05-01
Last updated: 2014-05-01

This privacy policy explains how SurveyLegend handles your personal information and data and applies to all the services, products and websites offered by SurveyLegend.com, SurveyLegend AB, and their affiliates, except where otherwise noted. These services, products and websites are collectively referred as the “services” in this policy. Unless otherwise mentioned, our services are supplied online by SurveyLegend.com, SurveyLegend AB (LLC) on a global scale.

Privacy points in general

If you make surveys:

● You own your survey data. Not only that, but SurveyLegend treats your surveys like they were private. We don’t sell them to anyone and we don’t use the survey responses you gather for our own intents, except in a restricted set of conditions (e.g. if you’ve made your survey responses public, or if we are compelled by a subpoena).

● We safeguard respondents’ personal information. To make it easier for you to invite people to take your surveys via email, you may upload lists of email addresses. In such a case SurveyLegend will keep all that data safe and inaccessible to third parties. We don’t sell these information and we use them only as directed by you and in accordance with this policy. It is the same if you collect any email addresses or personal information via your surveys.

● We respect your participants as much as we respect you: Even if you make your survey results public on SurveyLegend website (e.g. when you show the data to your survey participants); we will never show the personally identifiable data (such as their emails, or geo-locations, etc.) of your participants publicly on the website. Such data is only shown to you when you login to your account; or while exporting the data.

● Your Survey data is stored on our servers. SurveyLegend will handle your survey data on your behalf and under your instructions (including the ones agreed to in this privacy policy. We handle your data according to Swedish Law and other mandatory foreign acts.

● We keep your data securely. Read our Security Statement for further info.

If you respond to surveys:

● Surveys are administered by account owners (survey creators). We gather the responses that you submit to the survey creator. If you wonder about a survey you are taking, please reach out to the survey creator directly; which is usually the same person who asks you to respond to his/her survey. This is because SurveyLegend is not responsible for the content of surveys or your responses to it.

● Are your responses anonymous? This depends on the survey and how the survey creator has configured the survey. We recommend you contact them to find out.

● We don’t sell your responses to third parties. SurveyLegend only presents and saves the data for the survey creator, who controls your data.

● If you think a survey may be engaging in illegal activity or violates our Terms of Use, please email us at 

 

Privacy points in details

Survey creators’ privacy

1. What data does SurveyLegend gather?

When you use SurveyLegend, we gather information relating to you and your use of our services from different sources. The sources are listed below. The sections afterward describe what we do with this information.

1.1. Information we gather directly from you:

1.1.1. Registration information. You need a SurveyLegend account before you can create surveys with SurveyLegend. When you register, we save your email address and password. If you choose to register by using a third party account (such as your Google or Facebook account), please see “Information from third parties” below.

1.1.2. Account settings. You can set various preferences and personal information on your “My account page”.

1.1.3. Billing info. If you pay for your subscription, you should fill in your billing details, such as a name, address, email address and financial information based on your selected method of payment (e.g. a credit card number and expiration date or a bank account number). When you provide a billing address, we will consider that as the location of the account holder.

1.1.4. Other data you deliberately share. We may gather your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial of your experience using SurveyLegend, or participate in a SurveyLegend contest.

1.2. Data we gather about you from other sources:

1.2.1. Usage data. It’s very important to us to enhance our software and services. Therefore, we gather usage data about our users when they interact with our services. This may include which webpages on our website they visit, what they click on, when they performed those actions, etc… Furthermore, like most contemporary websites, our website keep log files that track data each time a device accesses the website. The log files contain data about the nature of each access, including originating IP addresses.

1.2.2. Referral data. If you come to the SurveyLegend website from an external source (such as a link, in an email or on another website), we track information about the source that referred you to us.

1.2.3. Device data. We gather info about what kind of device you use to access our services, such as your IP address, operating system and web-browser. We can also infer your geographic location based on your IP address.

1.2.4. Information from page tags. For our statistics, we use third party tracking services that employ cookies and page tags (also known as web beacons) to gather aggregated and anonymized data about visitors to our websites.

1.2.5. Information from third parties. We may receive your personal information or data from third parties if you have given permission to those third parties to share your information with us (for example, you have the option of registering and signing into SurveyLegend with your Google or Facebook account details. If you do this, the authentication of your logon details is handled by Google or Facebook (depending on who you used when you created an account at SurveyLegend) and we only collect information about your Google or Facebook account that you expressly agree to share with us at the time you give permission for your SurveyLegend account to be linked to your Google or Facebook account.

2. How do we use the information we collect?

Generally, we use the information we collect from you to provide better services to you and to your survey respondents. You find examples of our use below. (See the next section of this privacy policy to see whom we share your information with.)

2.1. To provide you with our services.

2.1.1 This includes giving you customer support, which requires us to access your information to assist you (for instance with making or designing online surveys or for technical troubleshooting).

2.1.2. If you choose to link your SurveyLegend account to a 3rd party account (such as your Google or Facebook account), we may use the information you allow us to gather from those third parties to give you additional features, services, and personalized content.

2.2. To manage our services. We internally use your information, including certain survey data, for the following limited needs:

2.2.1. To monitor and improve our services and features. We internally execute statistical and other analysis on information we gather (including usage data, device data, referral data, and information from page tags) to understand and measure user behavior. This helps us to understand how people use our services, so we can improve them. However, we do not use the non-public part of surveys for these intents (i.e. the questions and responses that you have not publicly shared).

2.2.2. To prevent potentially illegal activities when using our services.

2.2.3. To monitor undesirable or abusive activity. We have automated systems that monitor content for phishing activities, spam, and fraud; to enforce our Terms of Use.

2.3. To create new services, features or content (public data and metadata only). We may use public survey data and anonymized survey metadata (which means data about the characteristics of a survey, not its non-public content), to create and provide new services, features or contents. For example, we may look at statistics like question, response rates, answer word counts, and the average number of questions in a survey. Then publish interesting discoveries about these for informational/marketing intent. When we do this, no survey SurveyLegend user or survey respondent will be identified or identifiable unless they want to and we have gotten there written permission.

2.4. To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. If such a cases happen, we will make sure to protect privacy of our users first, and also keep the process transparent.

2.5. To make easier sign up and log in. If you decide to link your SurveyLegend account to a third party account (like your Facebook or Google account), we use the information you allowed us to gather from those third parties to facilitate the account creation and login process.

2.6. To contact you for marketing intent (if you opt in). We will do this if you have given us your express permission to contact you for this intent. You may opt out of these communications at any time by clicking on the “unsubscribe” link in email that you receive.

2.7. To contact you about our service or your account. We may sometimes send you emails of a transactional nature for example service-related news, billing-related information, changes to our services or terms and privacy, a welcome email when you first register). You can’t opt out of these communications since they are required to provide our services to you.

3. To whom do we reveal or share your information?

We understand and respect that you trust us with safeguarding the privacy of your information. That trust is very important to us. The only time we will reveal or share your information with a third party is when we have done one of three things, in accordance with applicable law: (a) given you notice, such as in this privacy policy; (b) recieved your express consent, such as through an subscribe checkbox or similar; or (c) anonymized the information so that individuals cannot be identified by it. Where required by law, we will obtain your express consent before revealing or sharing any personal information. We may disclose:

3.1. Your information to our service suppliers. We use service providers who help us to deliver our services to you. We give relevant persons working for some of these providers access to your information, but only to the degree necessary for them to execute their services for us. We also implement reasonable contractual and technical protections to ensure the confidentiality of your personal information and data is maintained, used only for the condition of their services to us, and handled in accordance with this privacy policy. Examples of service providers include payment processors, email service providers, and web traffic analytics tools like for example Google Analytics.

3.2. Your account information to your billing contact. If your information (as the account holder) are different to the billing contact listed for your account, we may disclose your information and account details to the billing contact if they request. By using our services and accepting our privacy policy, you accept this disclosure.

3.3. Your information if required or permitted by law. We may disclose your information as required or permitted by law, or when we consider that disclosure is necessary to protect our rights, and/or to adhere with a judicial proceeding, court order, subpoena, or other legal process served on us. We may reveal your information as required or permitted by law.

3.4. The cookie used when to advertising our services. We may ask advertisers to show ads promoting our services on other websites. We may ask them to deliver those ads based on the presence of a cookie file, but no other information will be shared with the advertiser.

3.5. Your information if change in business ownership or structure takes place. If ownership of all or considerably all of our business changes, or we go through a corporate reorganization (including a merger or consolidation) or any other action or transfer between SurveyLegend entities, you expressly consent to SurveyLegend transferring your information and data to the new owner or successor entity so that we can continue providing our services.

4. Your rights to your information

You can:

4.1. Download or backup your survey data. We make it possible for you to share, publish and export your survey data in a variety of formats. This allows you to create your own offline backups that you can store locally on your device.

4.2. Update your account information. You can update your registration and other account information on your “My account” page. However, we keep a history of your former account information for a certain period of time for our internal and security considerations.

4.3. Erase your survey data. For security and other considerations, deleting survey data will not immediately remove the survey data permanently from our servers. To the extent permitted by law, we will keep your delete data for a period of time. However, when you actively erase a survey all your data will be erased permanently and cannot be restored or reached from your account.

4.4. Close your account. You can close your account at any time you want through your “My account” page. Erasing your account will cause all the survey data in the account to be permanently erased, as permitted by Swedish law, within in three (3) months. We will immediately disable your access to any other services that require a SurveyLegend account. If you are an owner of a Legend subscription plan will immediately disable your access and your team members’ access to any other services that require a SurveyLegend account. To save your data before erasing your profile (account) is your responsibility, we only provide the option to export your data.

4.4.1. For how long do we keep your data? We mostly keep your data for as long as you have an account with us, or to abide by with our legal commitments, resolve disputes, or enforce our agreements. Data that is erased from our servers may remain as residual copies on offsite backup for up to roughly twelve (12) months after it has been erased from our servers. This for your and for our security, and for legal reasons.

5. Cookies, Security & other information

5.1. Security. Details about SurveyLegend’s security practices can be read in our Security Statement. We will take care of your personal information and data with integrity, care and love. Regardless of the our always up-to-date security protections and precautions we take on, there is a little risk that your personal data may be viewed and used by unauthorized third parties due to gathering and transmitting your data through the Internet.

5.2. Cookies that we use. Cookies are small bits of data we store on the device you use to access our services so we can recognize repeat users. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons:

5.2.1. Security reasons. We use cookies to confirm whether you are currently logged into SurveyLegend or to confirm your identity.
To make our site easier to use.

5.2.2. To provide you with personalized content. We store user preferences, such as your default language, in cookies to customize the content for you. We can also use cookies to make sure that users can’t respond to certain surveys that they have already completed several times.

5.2.3. To improve our services for you. We use cookies to measure your usage of our websites and track referral data.

We don’t believe cookies are threatening and we don’t make them to be so, but you can always choose to remove or disable cookies via your web-browser if you want. Please remember that doing so might impact your experience of using of our services in a negative way.
Blogs, Chat, Forum and other means of communication that we may have in the future. Our website offers publicly accessible blogs, chat and community forums. You should know that any information you publish in these areas may be read, gathered, and used by others who access them. We cannot take any responsibility for any content or personal info you may post in these areas of our webpage.

5.3. Security of Minors when using our service. Our paid services are not intended for and may not be used by minors. “Minors” are individuals under the age of majority in their place of residence (or under 18 in Sweden). SurveyLegend does not knowingly gather personal information from minors or allow them to register. If it comes to our notice that we have gathered personal data from a minor, we may erase this data without notice. If you have reason to believe that this has happened, kindly contact us at .

6. You give your consent to the following…

By creating an account with us you indicate your acceptance of this privacy policy, you expressly consent to the following:

6.1. You accept to the collection, use, disclosure and processing of your personal data/information in the way described in this privacy policy, even our procedures associated to IP addresses, cookies and log files.

6.2. You accept that we share your personal data with relevant persons working for service suppliers who aid us to provide our services.

6.3. When you enabled cookies on your web browser, you accept our use of cookies as explained in our privacy policy.

 

Survey participants’ privacy

7. What information does SurveyLegend gather?

When you as a respondent, respond to surveys hosted by SurveyLegend, we, on behalf and by instructions of survey creators, collect information associated to you and your use of our services from different sources. These are listed below. The sections afterward describe what we do with this information.

7.1. Information we collect directly from you

7.1.1. Your survey responses. We gather and save the survey responses that you submit. The survey creator is responsible for this data and handles it. A survey may ask you to provide personal information or data. If you have questions about a survey you are responding to, please contact the survey creator. SurveyLegend is not responsible for the content of any survey. The survey creator is often the same person that asks you to fill in the survey and they might have their own privacy policy.

7.2. Information we collect about you from other sources

7.2.1. Data we gather about your usage. It’s very important to us to enhance our software and services. Therefore, we gather usage data about our users when they interact with our services. This may include which webpages on our website they visit, what they click on, when they performed those actions, etc… Furthermore, like most contemporary websites, our website keep log files that track data each time a device accesses the website. The log files contain data about the nature of each access, including originating IP addresses.

7.2.2. Data on referral. We track information about the source that referred you to a survey for example: Facebook, Twitter, a link on a website, a link in an email, a link in a survey).

7.2.3. Referral data. If you come to the SurveyLegend website from an external source (such as a link, in an email or on another website), we track information about the source that referred you to us.

7.2.4. Device data. We gather info about what kind of device you use to access our services, such as your IP address, operating system and web-browser. We can also infer your geographic location based on your IP address.

7.2.5. Information from page tags. For our statistics, we use third party tracking services that employ cookies and page tags (also known as web beacons) to gather aggregated and anonymized data about visitors to our websites.

8. How SurveyLegend uses the information we gather?

SurveyLegend does not sell survey responses to third parties and we do not use any contact details collected in our customers’ surveys to contact survey respondents. We use the information we collect from you, such as: usage data, device data, referral data and information from page tags to manage and improve our services both for survey creators and survey respondents.

8.1. With whom is your data shared or disclosed?

Your survey responses are delivered to survey creators. We host surveys for survey creators, but they are the primary guardian of survey data. Anything you disclose in your survey responses will, be transferred to them. Contact the survey creator to understand how they could share your survey responses. See the above section that we have for survey creators’ privacy policy to understand what SurveyLegend instruct survey creators about how we handle survey responses.

8.2. Your rights to your information

Contact the survey creator to access and correct your responses and personal information. Because we collect survey responses on behalf of survey creators, you will need to contact the survey creator if you have any questions about the survey, or if you want to access, update, or remove anything in your responses. We provide survey creators with tools to maintain the responses they collect through their surveys. SurveyLegend cannot provide you with this access since survey responses are the survey creator’s private information.

English version controls.

If Non-English translations of this Privacy Policy are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

 

Anti-Spam Policy

Posted on: 2014-05-01
Last updated: 2014-05-01

1. Email and Prohibited Content

Your use of SurveyLegend’s website and services is subject to this policy. If you are found to be in encroachment of our policies at any time, as determined by SurveyLegend in its sole discretion, we may warn you, block or terminate your account. Please note that, in accordance with the SurveyLegend Terms of Use, we may change this policy at any time. It‘s your responsibility to keep up-to-date with and follow this policy.

 

2. Email Requirements

SurveyLegend has a NO tolerance for spam what so ever. Meaning that all email recipients must have opted in to get communications from you, the sender.

Email messages sent in relationship with a SurveyLegend survey must contain an “unsubscribe” link that allows subscribers to delete themselves from your email. You admit to and agree that you will not hide, disable, or remove or attempt to hide, disable, or remove the “unsubscribe” link from the email invitation.

You are responsible for guaranteeing that the emails you send in connection with your surveys do not bring forth a number of spam complaints or bounce rates in excess of industry standards. If SurveyLegend finds your stage of spam complaints or bounce rate higher than industry criterion, SurveyLegend, at its sole discretion, has the right to suspend or terminate your use of its website and services.

 

3. Reporting Spam

If you suspect that a SurveyLegend survey has been attached to a spam email and used by someone to send spam, please contact us instantly at and we will investigate the matter.

 

4. Anti-spam legislations

We at SurveyLegend comply with the anti-spam Laws determined by Swedish Law and other mandatory foreign acts. For example US 2003 CAN- SPAM Act and the Directive 2002/58/EC of the European Parliament.

English version controls.

If Non-English translations of this Anti-Spam Policy are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

 

Security Statement

Posted on: 2014-05-01
Last updated: 2014-05-01

Of course for us, security and privacy concerns of millions of users who have trusted in SurveyLegend is a huge priority. SurveyLegend uses some of the newest and most advanced technologies for Internet security that are applicable today. We want to be transparent about our security and practices, to assure you that your data is appropriately safe and secured with us. We aim to make sure that user data is kept securely, and that we gather only as much personal data/information as is needed to provide our services to our users in an secure, efficient, fast and effective way.

1. Application and User Security

1.1. SurveyLegend uses SSL/TLS Encryption

All survey responses are gathered over secured, encrypted SSL/TLS connections and all other communications with the SurveyLegend.com website are sent over SSL/TLS connections. Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology (the successor technology to SSL) protect communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended receiver.

1.2. Data Portability

SurveyLegend makes it possible for you to export your data from our system in a diversity of formats (for example Excel, CSV and more) so that you can back your data up, or use it with alternative applications.

1.3. User Authentication

SurveyLegend tool uses Firebase SimpleLogin for user authentication and Firebase for storage. User data for SurveyLegend is logically segregated by account-based access rules. User accounts have unique usernames and passwords that must be entered each time a user logs on. The SurveyLegend website (only the informational part of the website, not the SurveyLegend web app) is based on WordPress and uses all security features provided by WordPress. WordPress is updated continuously to ensure the security of our users.

1.4. Our Privacy Terms

We have a broad and strict Privacy Policy that gives a very translucent view of how we handle your data, including how and who we share the data with, how we use your data, and for how long we keep it. Click on the Privacy Policy tab above, to read more.

2. Physical Security

2.1. Data Centers: User data is stored on Firebase servers in Dallas, Texas in the US with backups on our servers hosted by DigitalOcean in Amsterdam..

2.2. Data Center Security: For more information check the websites of Firebase and DigitalOcean.

3. Network Security

3.1. Uptime: Nonstop uptime tracking, with immediate intensification to SurveyLegend personnel for any downtime.

3.2. Firewall: Firewall restricts access to all ports except 80 (http) and 443 (https).

3.3. Patching: Latest security patches are added to all application files to mitigate newly discovered vulnerabilities. The latest security patches are also added to all operating systems.

4. Storage Security

4.1. Backup Frequency: Backups takes place hourly internally, and daily to a centralized backup system for storage in numerous geographically various sites.

5. Our Software Development Practices

5.1. Stack: We code in Javscript and PHP. Our servers run nginix, MySQL and CouchDB on Ubuntu Linux..

5.2. Coding Practices: Our engineers (A.K.A Legends) use best routines and industry-standard secure coding guidelines to provide secure coding.

6. Management of Security Breaches

Even though our best efforts, no practice of transmission over the Internet and no practice of electronic storage is totally secure at the time; we cannot guarantee absolute security. If SurveyLegend learns of a security breach, we will notify involved users so that they can take appropriate measures. Our breach notification processes are consistent with our obligations according to Swedish law and other mandatory foreign acts, as well as any industry acts or standards that we comply to. Notification processes include email notices or posting a notice on our company blog if a breach happens. We take immediate action to technically remove any occasional security vulnerabilities, right after we discover them.

7. Some of Your Responsibilities

Make sure to maintain the security of your account by using amply complicated passwords and storing them safely. Make sure that you have enough security on your own systems; to keep any survey data you download to your own computer away from intrusive individuals that should not have access to your data.

Any Questions?

If you should have any questions regarding SurveyLegend’s security routines, email us at .

Read more about SurveyLegend and Security here…

English version controls.

If Non-English translations of this Security Statement are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

 

Forum Terms

Posted on: 2014-05-01
Last updated: 2014-05-01

1.General

1.1. Views, posts, ideas expressed on the Forum are not endorsed by SurveyLegend.

1.2. SurveyLegend does not prescreen information submitted by users of the Forum (“Submissions”). SurveyLegend retains the right, but not the responsibility, to edit or remove any Submission, including those deemed by SurveyLegend to violate the Agreement. SurveyLegend will try hard to investigate claims that Submissions violate the Agreement but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific Submission, whether or not subject to such allegations, and (b) will have no responsibility whatsoever for editing, removing, or continuing to permit the display of any Submission whatsoever.

1.3. SurveyLegend involvement. SurveyLegend may respond to questions but does not formally provide technical support on the Forum. Any information that is provided by SurveyLegend or SurveyLegend employees is offered on an “AS IS” basis without warranties of any kind.

1.4. SurveyLegend may offer you rewards, special offers, or other privileges for your participation in the Forum. The benefits and privileges provided do not create an employee, agency or independent contractor relationship between you and SurveyLegend, and you may not present yourself as a spokesperson for SurveyLegend.

1.5. SurveyLegend Forum includes a feature which allows an SurveyLegend Forum user to receive email notifications when another user submits a post or responds to their posts. This feature requires an approval process where a user can deny connection requests and remove connections at anytime.

1.6. By using the Forum, you agree to receive certain communications from SurveyLegend in connection with SurveyLegend Forum. For example, you may get reminder emails for posts if you have not used SurveyLegend Forum for a certain period of time, a reminder to respond to answers that have helped you or solved your question, or a survey on improving the services offered at the Forum. You can opt-out of communications at any time.

1.7. If you provide any ideas, suggestions, or recommendations on this Forum regarding SurveyLegend’s products, technologies or services (“Feedback”), SurveyLegend may use such Feedback and incorporate it in SurveyLegend products, technologies, and services without paying royalties and without any other obligations or restrictions.

 

2. Submissions

2.1. Stay on topic. SurveyLegend Forum is here to our great members use our products and services more effectively. Discusions should be about our services and products, unless otherwise noted.

2.2. Be polite! Everyone should feel comfortable reading Submissions and participating in discussions. SurveyLegend will not tolerate inappropriate statements, material, or links or statements that are taunting. This also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.

2.3. Post constructive comments and questions. Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well.

2.4. No advertising. Do not use the Forum to sell or market your products to others and do not post a URL unless it directly answers a user’s question. The following are not allowed:

– A submission created solely to advertise a book, service, software or some other item for sale.
– Any reference, including a link, to a commercial item that is not directly related to a relevant technical support question or answer. For example: “This post created by A Brand Name.”
– You may sign your Submissions with information about yourself. However, this should not include a link to a webForum. An example of an acceptable signature:
John S.
Author, “SurveyLegend Forums: Tips and Tricks”

2.5. No inappropriate user names (“Aliases”) or impersonations. Inappropriate or offensive user names or aliases will be removed and persons attempting to impersonate another user will be removed. Usernames or Nicknames may not contain webForum, email addresses or other contact information.

2.6. Keep within the Law. You should not:
– submit any material that is intended to promote or commit an illegal act.
– submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware.
– post defamatory or libellous material.
– submit materials that are not your own work or you do not a license or right to use.

2.7 License to Use Submission. By sending a Submission to the Forum you agree to grant SurveyLegend a perpetual, royalty-free, non-exclusive worldwide right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to the Submission. If you do not want to grant to SurveyLegend the rights set out above, do not send your Submission to the Forum.

2.8. Keep your and other’s privacy safe. Never reveal any personal information.

 

3. Breach of Agreement

3.1. If you fail to abide by these terms SurveyLegend may remove your submission. SurveyLegend may also send an email that informs you that your Submission has been deleted or edited. Repeated inappropriate Submissions may result in your relevant account or accounts being placed into temporary or permanent suspension of your ability to participate in any or all of the areas on the Forum.

3.4. If you post or send offensive or inappropriate content anywhere on or to the Forum or otherwise engage in any disruptive behavior which SurveyLegend considers to be serious and/or repeated, SurveyLegend may use all available information about you to stop any further infringements. This may include informing relevant third parties such as your employer, school, Internet service provider, or law enforcement authorities of the infringement.

3.5. SurveyLegend reserves the right to delete any Submission, or take action against any account, at any time, for any reason.

English version controls.

If Non-English translations of this Forum Use Agreement terms are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.

Money Back Guarantee

Posted on: 2014-08-11
Last updated: 2014-08-11

100% money back guarantee
We don’t think you will need it. But just in case, every subscription comes with a 100 % money back guarantee.
We are not only confident that SurveyLegend offers a service which is the very best in the survey industry, but also we think that it will cover your every need. We want to bring you satisfaction and make sure that you always feel safe and sound. That is why we back every subscription up, with a 100 % money back guarantee (30-days from purchasing).

1. What is money back guarantee?

If your subscription that you bought at surveylegend.com is not working and our teams of legendary support cannot solve your problem, we will give you back your money.

2. How does it work?

If within 30 days after the purchase of your subscription, you experience technical problems or subscription-breaking bugs that prevent you from executing your tasks, contact our customer support via They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your subscription is still not working, we’ll give you back your money. When accepted we will credit the card you paid with, minus any applicable transaction costs. Please allow up to 2 weeks for us to process your request.

3. When do I get my money back?

The time between us issuing a refund, and you getting your money back, can vary depending on your payment method:

● If you paid with a Visa or MasterCard or AMEX, you will get the money back on your bank account within a few business days.

● If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.

4. How many subscriptions can you ask for money back?

We’re humans here, legendary humans 🙂 so there’s no hard numbers. If it seems like you’re exploiting our trust, we’ll let you know and tell you that this will be your final refund offer from us. We really want to do and be good, that why we expect you as a user of SurveyLegend to be just that, good. Trust is important and we trust that you will be a good user and a good human being. Thanks for becoming a legend, a SurveyLegend.

5. Request a refund

If you would like to request a refund, please contact us via which will be handled and replied by our support staff.

 

English version controls.

If Non-English translations of this Money Back Guarantee terms are provided for convenience, in the event of any ambiguity or conflict between translations, the English version is authoritative.