“How did we do today?” Many of us have been asked to answer that simple question following a transaction. Perhaps it was a text message, an email, or a...
“The Customer is King!” While it may not be a new saying, today it’s more important than ever. Nowadays, consumers have more options than ever before. That means, if...
How likely are you to recommend us to a friend or colleague? You’ve certainly seen that question before on a survey. It’s a prime example of an NPS question....
NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.
Your NPS lets you know how you’re doing with customers. Improving your NPS means you’re doing a better job! Here’s how to improve your NPS.
Customer experience consists of everything from the customer’s first interaction with your company to their last. Using NPS data, you can improve that experience!