NPS, Types of Surveys
AskNicely Alternative
Because of the power and popularity of the Net Promoter Score (NPS), a tool for measuring customer satisfaction, several companies have begun specializing in this methodology. One such company...
Tools, Types of Surveys
5 Best Practices For SMS Text Surveys + 5 Legal Issues
“Shoot me a text…” It’s something we hear or say just about every day. And, most of us are quick to respond – or at least take a look...
Healthcare Survey, Survey Examples
5 Types of Dental Surveys & Benefits of Patient Feedback
The dentist-patient relationship can be… complicated. On one hand, everyone knows it’s important to keep their teeth well-maintained. On the other hand, sitting in a chair while someone puts...
Online Survey, Types of Surveys
How To Use An Exit Intent Survey + Pros & Cons
“Hey, where you going?” In a nutshell, that’s the gist of an exit intent survey. These online surveys are designed to capture feedback from website visitors who are about...
Customer Experience, Customer Insight
How To Survey Through The Customer Lifecycle & 10 Best Practices
There is a famous quote that says, “Life is a journey, not a destination.” The same could be said for the customer lifecycle. As it is known in marketing,...
Customer Experience, Customer Insight
7 Reasons To Use Customer Retention Surveys
They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...