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E-Commerce: Customer Service Evaluation Survey Template


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When you have a legendary e-Commerce business, you want to make sure that your customers are happy and pleased to use your online services. Due to the nature of such business, you will never meet the customers face to face, and therefore, you cannot see, follow and understand the reasons behind their behaviours when they visit your virtual boutique.

In a physical shop, customers might come in, seek support, and leave. In such cases, it is much easier to notice a pattern in customers’ behaviour, and react accordingly to unsatisfied customers or adjust the quality of the Customer Service you are providing.

But what if customers come to your web-shop and seek help, how do you measure their satisfaction level? What if they leave, without you understanding their reasons. How would you know that you are offering the quality of customer service that your online customers expect?

A good solution for that is using our E-Commerce: Customer Service Evaluation survey template for. Using this survey, you can measure if your customer service was easy to access, and if your visitors or clients are happy with the support that they received.

We recommend you to send this survey to all customers that contact your Customer Service Department. This way, you can always make sure that your service staff are doing their best to make online business, even greater than what is currently is.

Don’t forget that happy customers are the ones who come back to you again, and purchase more. They are the ones who recommend you to their family and friends, and do marketing for you, for free!

You can of course customize the this survey template according to your needs, add questions that are specific for your company, brand, or customers. Register now for free and start creating your first amazing and powerful website visitor profile form :)

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