Don’t worry, we have your back!
Every day we do our very best to deliver a great solution that’s easy to use and free of bugs. However, sometimes even we aren’t perfect. Yes, it’s hard to believe but even we, the legends, can miss things 😉
To solve this, we’ve built a world class support system; and we guarantee we will get in touch with you within 24 hours after your support request. If we don’t respond within the 24 hours, then the support request must have never been received by us. So please contact us again using this form, or by emailing directly to firstname.lastname@example.org. We apologize in advance if this should ever happen to you.
So, just describe the issue you would like us to help you with. We promise to do our best.
Please include the following information in your support request:
- A clear description of what the problem is (in case you want to report a bug)
- The exact steps to take to reproduce the problem
- A link to a screenshot or video of the problem, if possible; or
- Attach a screenshot of the problem
- Any other information that you think would be useful to help isolate and fix the problem
Most bugs appear on old web-browsers. Here at SurveyLegend we use frontline technologies to deliver the best user experience to you. Therefore, we always recommend our users upgrade their browsers to make sure they are, firstly, “safe & secure” on the net, and secondly, enjoying a high quality app by SurveyLegend.
About sharing your data with us
When you contact us, you may provide us with your personal information such as your name, email, etc. You may also give us other information such as your device model, browser, OS, etc. You may also choose to share your experience as a user, or request a feature.
How do we use your data?
To give you a better support: We only use your personal information such as name and email, to contact you and to give you a better and more personalized support. Also, we may use this info to verify whether you are one of our users or not.
To improve our services: The info about the technology that you use is merely to help us to identify eventual bugs or problems which our system may have on certain devices. Such info may be used to help us reproduce a bug that you may report, or to guide you how to do certain things to achieve your goals, when using our tool. We NEVER collect or save this information for dark purposes, like selling your data, tracking you, or running targeted ads.
We may use your feedback or feature requests to enhance our services, remove problems in our services, and make new features.
How long do we keep this data?
Until you deliberately ask us to delete it. Otherwise it may remain in our email history.