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7 Reasons To Use Customer Retention Surveys
They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...
10 Survey Research Ethics Considerations
Surveys used in research, market analysis, and public opinion polling are a valuable tool for gathering data and insights. However, because you’re collecting people’s personal data and opinions, there...
How to Survey Customers Throughout Their Car Buying Journey
NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.
How to Collect Customer Feedback Through Kiosk Surveys with Pictures
Marketers, retailers, and researchers are always looking to collect feedback from customers. They want to know if the service was good, what could be improved upon, and overall satisfaction...
5 Ways to Use Surveys To Improve Customer Engagement
Are you actively engaging with your customers? Today, nearly 55% of customers think companies need to transform how they engage, and almost 65% of customers expect tailored engagements that...