Customer Experience, NPS, Online Survey, Research

How to Calculate NPS (+ NPS Examples)

How likely are you to recommend us to a friend or colleague? You’ve certainly seen that question before on a survey. It’s a prime example of an NPS question....

Customer Experience, Online Survey, Product Evaluation, Shopping

How to Survey Customers Throughout Their Car Buying Journey

NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.

Customer Experience, Customer Insight, Features, Image Poll, Kiosk Survey, Online Survey, Picture Survey, Survey Examples, Types of Surveys

How to Conduct a Service Evaluation Survey with Pictures

Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...

Customer Experience, Features, Kiosk Survey, Picture Survey, Survey Examples, Types of Surveys

How to Collect Customer Feedback Through Kiosk Surveys with Pictures

Marketers, retailers, and researchers are always looking to collect feedback from customers. They want to know if the service was good, what could be improved upon, and overall satisfaction...

Customer Experience, Image Poll, Online Survey, Picture, Picture Survey, Polls, Survey Examples, vote on images

How to Create a “Vote on Pictures” Survey (and Reduce Survey Fatigue)

Because of the ease of which online surveys can be created and sent, some people may be feeling burnt out by them. According to research company Forrester, more organizations...

Customer Experience, Customer Insight, Research, Survey Examples

How to Use Surveys at Different Customer Stages

Getting to know your customers is critical for any business. By understanding them, you’re more likely to keep them! Of course, getting their business is the first step. There...