Today, customer service is king – and it’s critical for any business that wants to compete in a crowded marketplace. Forbes reports that more than 95% of customers say...
Marketers, retailers, and researchers are always looking to collect feedback from customers. They want to know if the service was good, what could be improved upon, and overall satisfaction...
Because of the ease of which online surveys can be created and sent, some people may be feeling burnt out by them. According to research company Forrester, more organizations...
Getting to know your customers is critical for any business. By understanding them, you’re more likely to keep them! Of course, getting their business is the first step. There...
Are you actively engaging with your customers? Today, nearly 55% of customers think companies need to transform how they engage, and almost 65% of customers expect tailored engagements that...
There’s a motto in the eCommerce world that says, “customer is king.” Today, these customers have many avenues when it comes to shopping, whether it’s a brick-and-mortar store or...