Customer Experience, NPS, Online Survey, Research

How to Calculate NPS (+ NPS Examples)

How likely are you to recommend us to a friend or colleague? You’ve certainly seen that question before on a survey. It’s a prime example of an NPS question....

Branding, Customer Insight, NPS, Online Survey, Research

15 NPS Survey Best Practices You Need to Know

NPS surveys let you know where you stand with customers, but they have to be done right. Here are ten NPS survey best practices.

Features, Image Poll, Likert Scales, NPS, Online Survey, Picture Survey, Polls, Questionnaires, Survey Examples, Survey Questions, Types of Surveys, vote on images

12 Different Types of Survey Questions and When to Use Them (with Examples)

When it comes to survey questions, you have a whole host of options available to you. Today, types of survey questions go far beyond the traditional yes/no and multiple-choice...

Customer Insight, NPS, Online Survey, Survey Questions

5 Reasons to Conduct a Customer Experience Survey +20 Survey Questions

Are customers happy with your product or service? Are they happy enough to tell others about it? How do they actually feel about your brand? These are all questions...

Branding, Customer Insight, NPS, Online Survey

Top 5 Reasons to Use Brand Tracking Surveys

Brand tracking measures how the public perceives your brand over time. There are various brand tracking methods and five major benefits.

Branding, Customer Insight, NPS, Online Survey, Research

How to Improve NPS in 8 Easy Steps

Your NPS lets you know how you’re doing with customers. Improving your NPS means you’re doing a better job! Here’s how to improve your NPS.