What is a Patient Satisfaction Survey?
Do you know what the satisfaction level of your patients is? If your answer is yes, think again.
We conducted a study asking senior-level healthcare professionals if they believe appointments start on time 80% of them believed it did. When we asked patients the same question only 52 % of the patients found that their appointments started on time. The difference in the perceived quality provided and received is an astonishing 28%.
A patient (customer) should be taken care of the entire visit at the hospital from the time they come in contact with the care provider to the time their services have been received and they have gone home.
To locate areas of improvement in your process you can easily conduct surveys during the stay and after they have received their care. This way you as a hospital can cover your entire value providing chain and improve patient satisfaction all over the board.
Six underlying metrics should be used to measure patient satisfaction, and they are:
- Transparency and communication between care provider and patient
- Quality of medical care
- Interpersonal skills displayed by medical professionals
- Access to doctors and other medical professional
- Accessibility of care
- Financial aspects of care
Surveys recommended being conducted if you as a hospital want to improve your patient satisfaction level
You as a healthcare provider have many choices to choose from when it comes to creating surveys and collecting data but here are three expert made survey templates that you can use today and get flying with your feedback collecting and improvement of services.
Remember a happy patient is a great asset and a patient that will not only come back to you and your hospital if they should ever need your services again but they will also talk good about you and your organization.
Hospitals are here to save lives and heal patients to their best ability but making sure the way to a healthy patient is also a great experience is also important, not only for you as a business but also for the patients receiving the care.
Templates for Healthcare and Hospital Surveys
Healthcare CAHPS® Visit v2.0 Survey Template
Healthcare CAHPS® 12 Month v2.0 Adult Survey Template
Healthcare CAHPS® Health Plan v4.0 Survey Template
Conclusions of conducting patient satisfaction surveys
If you are a hospital that cares about your patients, employees and your hospitals brand than conducting frequent surveys that measure patient satisfaction is a must.
The value you will gain from it is vast. Knowing what you as a hospital are doing right and what you need improving can increase your revenue and lower your costs. You can increase efficiency, employee happiness, and patient satisfaction. All this with the help of feedback.
When should you start doing patient satisfaction surveys? My answer is; start today, it’s never to soon but it can be too late, so let us get started!
If you find the three suggested survey templates to complex, start small with an NPS survey that’s easy to create and easy to respond to, see here: Customer Net Promoter Score (NPS®) Survey Template.
Stay curios and informed!
Best regards, Jasko