Gym Member Survey Template

This gym member survey asks about equipment access, cleanliness, opening hours, and staff support over the past month. Use it to prioritize changes to the everyday gym experience.

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Gym Member Survey: first question and response field, desktop preview — Gym Member Survey Preview

Gym Member Survey: first question and response field, tablet preview — Gym Member Survey Preview

Members may value different things from the same gym. Someone visiting at peak time may struggle to find equipment while an early visitor needs different opening hours. Ask about their experience before deciding which change deserves attention first.

When to use this gym member survey

Gym managers can use this questionnaire with current members. It evaluates access and facilities rather than exercise readiness, medical needs, or a single workout class.

For a broader service review outside a gym setting, use our customer satisfaction template.

7 questions for your gym member survey

Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank.

Respondent introduction:
Think about this gym during the past month. Choose not applicable where needed. Report urgent equipment problems directly to staff.

How to customize your gym member survey

Name the gym and keep the past-month period. Replace equipment language if the facility specializes in one activity. Offer a way for people who have not visited to respond, and keep injury reporting or urgent maintenance requests outside the survey. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently.

Printable gym member survey template

Use this printable gym member survey template at reception for members who prefer paper. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses.

AI prompt for a gym member survey

Use these questions to identify everyday gym access and service issues.

The full prompt below specifies your gym member survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing.

Create a gym member survey in SurveyLegend using the exact questionnaire below.

Purpose: Use these questions to identify everyday gym access and service issues.

Creator setup before sharing:
Name one gym and a one-month reference period. No medical intake, exercise prescription, or incident reporting.

Requirements:
- Include exactly 7 fields in the order shown. Preserve wording, field types, choice order, and optional settings verbatim.
- Show every field. Single choice means one selection. Preserve instructions for irrelevant fields; do not invent branching.
- Do not add questions, answers, scores, outcome predictions, certifications, or promises of anonymity.
- Do not invent organization details, dates, offer prices, a concept card, a job criterion, or other required context. Ask the creator for missing setup information before the survey is shared.
- This prompt creates a draft questionnaire. It does not process transactions, change accounts, issue tickets, publish testimonials, or make employment decisions.
- If an exact field or setting is unavailable, explain the limitation separately rather than silently changing it.

Respondent introduction:
Think about this gym during the past month. Choose not applicable where needed. Report urgent equipment problems directly to staff.

Exact questionnaire:

1. How often did you visit during the past month?
Field type: Single choice
Answer choices, in order:
- Not at all
- Once
- Two or three times
- About weekly
- Several times a week
Required: No
Display rule: Always

2. How convenient were the opening hours for you?
Field type: Single choice
Answer choices, in order:
- Very inconvenient
- Somewhat inconvenient
- Neither convenient nor inconvenient
- Somewhat convenient
- Very convenient
- Not sure
Required: No
Display rule: Always

3. How often could you access the equipment you wanted?
Field type: Single choice
Answer choices, in order:
- Never
- Rarely
- Sometimes
- Often
- Always
- Did not use equipment
Required: No
Display rule: Always

4. How satisfied were you with cleanliness?
Field type: Single choice
Answer choices, in order:
- Very dissatisfied
- Somewhat dissatisfied
- Neither satisfied nor dissatisfied
- Somewhat satisfied
- Very satisfied
- Did not visit
Required: No
Display rule: Always

5. How helpful were staff when you needed assistance?
Field type: Single choice
Answer choices, in order:
- Not at all helpful
- Slightly helpful
- Moderately helpful
- Very helpful
- Extremely helpful
- Did not seek assistance
Required: No
Display rule: Always

6. What should the gym improve first?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

7. What should the gym keep doing?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

Compare every field with this specification before finishing. Report differences separately. Ask the creator to review the draft and required context before sharing. Do not publish automatically.

Use prompt directly in SurveyLegend

Create a free account, then paste the copied prompt into SurveyLegend.

Already have an account? Sign in to create your gym member survey.

How to use the answers

Review visit frequency alongside equipment access and hours. Examine whether limited equipment availability or inconvenient opening times is the more common concern among respondents. Use comments to identify the location or resource involved without inferring training outcomes from satisfaction.

Can inactive members answer?

Yes. They can report that they did not visit and explain what would make access easier. Keep those responses separate from facility ratings.

Is this a fitness assessment?

No. It asks about the gym experience, not physical readiness, health conditions, or exercise results.

Should class feedback be included?

Use a separate class questionnaire when you need to improve a particular session or instructor’s delivery.

Sports & fitness Survey Templates

Gym Member Survey Template

When to use this gym member survey

7 questions for your gym member survey

A little feedback. A clearer picture.