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Swimming Pool Survey Template

This swimming pool survey collects visitors' feedback on a recent visit, including session information, changing facilities, space, and comfort. Use it to identify an improvement for the pool operator to investigate.

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This swimming pool survey collects visitors' feedback on a recent visit, including session information, changing facilities, space, and comfort. Use it to identify an improvement for the pool operator to investigate.

A visitor may find the pool comfortable but struggle to understand the session timetable or find enough space for the activity they came to do. This SurveyLegend questionnaire separates those parts of the experience. The answers help operators identify practical follow-up work without treating customer feedback as a technical inspection.

When to use this survey

Send it soon after a visit and name the pool. Ask respondents to focus on one visit rather than combining several months of experiences. Make the normal incident-reporting route clear: feedback collected later cannot replace an immediate report to pool staff.

7 questions for your pool survey

Think about your most recent visit to the named swimming pool. All questions are optional. Report an urgent concern directly to pool staff rather than waiting for this survey to be reviewed. Do not include names or private health details.

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A little feedback. A clearer picture.

Explore this 7-question example at your own pace. Every question is optional.

SurveyLegend demo Question 1 of 7

Swimming Pool Survey

01 What was the main purpose of your visit?

Choose one answer, or skip this question.

02 How clear was the information about the session you attended?

Choose one answer, or skip this question.

03 How satisfied were you with the changing facilities you used?

Choose one answer, or skip this question.

04 How adequate was the space available for your intended activity?

Choose one answer, or skip this question.

05 How comfortable did you find the pool area during your visit?

Choose one answer, or skip this question.

06 Which part most needs improvement?

Choose one answer, or skip this question.

07 What specific change would improve your next visit?

Share your answer, or skip this question.

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Customize your pool survey

Use the pool's actual session names and avoid asking non-swimmers to assess water conditions. If comfort needs further investigation, use follow-up questions that separate noise, air temperature and other experiences. Keep descriptions neutral using the advice on leading questions . A visitor's comfort rating is not evidence that technical standards were met.

Printable pool survey

Offer the same seven questions at reception for adults who prefer paper. Provide a clear collection point and review schedule, alongside the immediate staff-reporting route. Paper forms need a separate review or entry process.

First page of the printable Swimming Pool Survey Template with questions and answer spaces
Download Swimming Pool Survey Template (PDF)

Create this survey with AI

Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.

Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.

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How to use the answers

Read space ratings alongside visit purpose: lap swimmers and people attending a lesson may be describing different arrangements. Review the improvement priority with the written explanation before assigning an action. Group open-ended data by location or service, then check observations through the operator's appropriate processes. Do not average these answers into a safety or compliance score, and do not infer water quality from satisfaction.

Lau and colleagues’ 2021 swimming-pool study used a “user-centric approach” to examine facility performance. Their swimming pool study covered four pools and 103 users interviewed in Hong Kong. It supports examining particular facility experiences rather than relying on one overall opinion. This original feedback form does not reproduce the study’s analytic hierarchy method, transfer its weights, or certify technical performance.

Frequently asked questions

Does this check pool safety or water quality?

No. It gathers visitor experience. Technical checks and urgent incident reporting belong in the operator's established processes.

Can accompanying visitors respond?

Yes. They can select that visit purpose and skip questions they cannot judge. Keep their responses distinct when analyzing swimming-related experience.

Should this include swimming lesson feedback?

It can identify the visit as a lesson, but it does not evaluate teaching or skill progress. Use a separate lesson-focused questionnaire if that is the decision you need to make.

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