Healthcare worker burnout is not a new phenomenon, but it’s one that is growing (and evolving) quickly. The term was introduced in the early 1970s, characterized by “a state of emotional exhaustion, cynicism, and depersonalization.” Recently, the World Health Organization just upgraded the definition of burnout to a “syndrome resulting from chronic workplace stress” in its International Disease Classification. And while anyone can suffer from burnout—overworked employees, overscheduled children, and harried parents—it really is taking its toll on those in the medical field.
In this blog, we’ll look at what causes burnout in healthcare, healthcare burnout prevention, and how to use healthcare surveys to ask about burnout levels.
Create your healthcare survey or questionnaire now!
What Causes Burnout in Healthcare? (Plus Healthcare Burnout Statistics)
A recent report found that 44% of US clinicians have symptoms of burnout. This condition happens to them more often than any other occupation. In addition, the American College of Surgeons reveals that the incidence of burnout has been increasing across all medical specialties, with front-line surgical specialties, such as trauma and general surgery, at higher risk. So what causes healthcare provider burnout? There are five main culprits:Workflow Challenges
Instead of spending time tending to patients, many healthcare workers spend over half their workday on electronic health record (EHR) tasks that are cumbersome and inefficient.Overwhelming Amount of New Technology
New technologies, while often useful, take more time out of healthcare workers’ day as they require training, integration, and more. Plus, they’re not always easy to use, making adoption a challenge.Long Hours and Lack of Sleep
Many healthcare employees work long hours with little sleep. In addition, working non-traditional hours (such as night shifts) can also cause healthcare burnout, so it’s no surprise that one-third of nurses report high levels of exhaustion.Financial Stress and Student Debt
The expense of medical school lingers for new grads in the form of loans. Over 75% of graduates are in debt when they begin working and the average debt of medical students is more than $190K.Loss of Control
Physicians used to be the main decision-makers in the workplace, however now many responsibilities have been taken over by hospital administrators, lawyers, business people, and health insurance companies, leaving doctors feeling like their hands are tied. Of course, we haven’t even addressed one of the big elephants in the room yet: COVID-19. In the American Medical Association’s Coping with COVID-19 for Caregivers Survey, more than 60% of physicians surveyed felt high fear of exposing themselves or their families to COVID-19 while nearly 40% self-reported experiencing anxiety or depression. Another 43% suffered from work overload and 49% had burnout. Stress scores were highest among nursing assistants, medical assistants, social workers, and inpatient workers.Negative Impacts of Healthcare Burnout
Healthcare workers suffering from burnout will have high rates of emotional exhaustion, depersonalization, and a low sense of personal accomplishment due to chronic occupational stress. They may experience some or all of the following:- Anxiety
- Changes in appetite
- Depression
- Diminished attention and dedication
- Disengagement
- Hostility
- Insomnia
- Worsened physical health
How to Prevent Burnout in Healthcare
The American College of Surgeons has a number of techniques that healthcare workers can employ for healthcare burnout prevention, such as:- Nurturing personal and professional lives and stressing work/life balance.
- Placing greater emphasis on finding meaning in daily work.
- Becoming “empowered givers,” focusing on their team and patients.
- Focusing on what is important in life, and maintaining a positive outlook.
- Employing mindfulness techniques, consciously expressing gratitude, and celebrating small victories.
- Making worker wellness part of the workplace culture
- Creating a healthy environment (relaxation rooms, workout classes, free healthy snacks, etc.)
- Allowing flexibility in scheduling for a better work/life balance
- Providing mental health support
- Acknowledging their hard work
Surveying Healthcare Staff About Burnout
It’s worth noting that COVID-19 had some positive effects when it comes to burnout: 37% of physicians had a restored sense of purpose during the pandemic and 50% felt more valued by their organization, which is slightly higher than the overall rate of 45%. As you can see, feeling valued by your employers provides a big boost in esteem. Another way to make employees feel valued? Healthcare surveys. Surveys are one of the simplest ways to regularly solicit feedback from employees. Conducting these surveys also gives them a voice, which makes them 4.6 times more likely to give their best performance, according to Gallup. That’s not all:- Highly engaged employees show more than 20% greater profitability.
- Highly engaged employees reduce absenteeism by 41% turnover by 59%.
- 89% of HR leaders believe regular employee feedback is key to successful outcomes.
20 Questions to Ask on Healthcare Burnout Surveys
- How happy or satisfied do you feel at work?
- Do you regularly feel stressed or depressed at work?
- Do you feel empowered at work?
- On a 1-10 scale, how would you rate your work/life balance?
- Do you feel supported by the organization as a whole?
- If you were to leave the organization, what would your reason be?
- Do you feel valued at work?
- How often is your work recognized?
- Do you feel you are fairly compensated?
- Do you feel in control at work?
- Are you burdened with administrative tasks?
- Do you feel you are able to spend enough time with patients?
- Do you feel you have the tools and resources you need to do your job?
- Has COVID-19 impacted your work performance? If yes, please explain how.
- Do you feel aligned with organizational goals and values?
- Would you like to take on new roles or responsibilities?
- Are you proud to work here?
- If you could change one thing about your job/the workplace, what would it be?
- Do you feel you need more flexibility in your work schedule?
- Have you experienced any of the following? (Check all that apply)
- Anxiety
- Changes in appetite
- Depression
- Diminished attention and dedication
- Disengagement
- Hostility
- Insomnia
- Worsened physical health
Conclusion
Burnout can happen in just about any field of employment, but it’s very prevalent when it comes to the healthcare field. There are many causes of burnout in healthcare and a number of solutions. To determine whether your organization has a major burnout problem on its hands, it can help to conduct a healthcare survey of employees and their stress levels. That’s where SurveyLegend comes in. Our surveys allow you to gain valuable insight into the needs of staff in order to make changes that will improve satisfaction levels across the board and reduce burnout rates. Start surveying by signing up for free now. Are you noticing more burnout among those in the healthcare field? How are you fighting burnout rates? Or, are you a healthcare worker feeling the weight of the world on your shoulders? We’d love to hear from you and appreciate all your hard work!Create your healthcare survey or questionnaire now!
Frequently Asked Questions (FAQs)
What are the symptoms of burnout in healthcare?
If a healthcare worker is feeling burnout, they may experience anxiety, changes in appetite, depression, disengagement, hostility, insomnia, and deteriorating physical health.
What are the main causes of healthcare burnout?
Workflow challenges, an overwhelming amount of new technology, long hours and lack of sleep, student loan debt concerns, and a loss of control in the workplace.
Has COVID-19 added to the levels of healthcare worker burnout?
The pandemic has increased incidences of healthcare burnout, with many concerned about contracting the disease of bringing it home to their family. However, some healthcare employees reported feeling a renewed sense of purpose and value due to the pandemic.
What is a healthcare survey?
A healthcare survey is a series of questions sent to physicians, surgeons, nurses, aides, and others in the healthcare field to gain their feedback on any number of questions or topics.
care satisfaction questionnaire, care satisfaction survey, Employee Engagement Survey, Employee feedback survey, Employee retention, Employee satisfaction, Employee survey questions, Employee Survey Results, Healthcare, Medical survey questions, Nurse satisfaction surveys, patient satisfaction form, patient satisfaction survey, Physician satisfaction surveys, Survey examples, Survey questions
