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Resident Satisfaction Survey Template

Use this resident satisfaction survey to understand daily life at one rental property. Seven optional questions cover the home, maintenance response, management communication, common areas and the improvement residents want first.

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Use this resident satisfaction survey to understand daily life at one rental property. Seven optional questions cover the home, maintenance response, management communication, common areas and the improvement residents want first.

Ask About One Property Experience

A broad satisfaction score cannot show whether a problem involves the dwelling, a repair, a message or a shared area. Ask residents to think about their current property and a recent, defined period so the answers point to work the housing team can review.

Use Resident Feedback Responsibly

Housing conditions can matter far beyond convenience. Marquez and colleagues open their abstract with the statement, “Housing is a key health determinant.” Their mixed-methods study examined habitability concerns reported to a landlord-tenant hotline in Southern Nevada. Read the housing study . The study supports asking about concrete housing conditions, but it does not validate this questionnaire or prove that a satisfaction rating establishes legal compliance, safety or health.

7 Resident Satisfaction Survey Questions

Use these seven questions as a starting point. Every field is optional. Tell residents which property and time period to consider, how comments will be reviewed and where urgent repair or safety concerns must be reported instead.

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A little feedback. A clearer picture.

Explore this 7-question example at your own pace. Every question is optional.

SurveyLegend demo Question 1 of 7

Resident Satisfaction Survey

01 How long have you lived at this property?

Choose one answer, or skip this question.

02 Overall, how satisfied are you with your current home?

Choose one answer, or skip this question.

03 How satisfied were you with the response to your most recent maintenance request?

Choose one answer, or skip this question.

04 How clear are management communications about repairs, access, or property changes?

Choose one answer, or skip this question.

05 How safe do you feel in the property’s shared areas?

Choose one answer, or skip this question.

06 Which area should the property team improve first?

Choose one answer, or skip this question.

07 What one specific change would most improve daily life at this property?

Share your answer, or skip this question.

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Adapt the Survey to the Property

Replace “this property” with the community name only when that will not compromise anonymity. Match the maintenance question to the period your team can act on, and retain a “no request” option. If there are no shared areas, remove that question. Do not ask residents to put apartment numbers, legal allegations or medical details into an open comment box.

Printable Resident Satisfaction Survey Template

Offer the same seven-question form on paper for residents who prefer it or have limited online access. Add the property name, reference period, return location and review contact before printing. Paper answers require secure handling and separate review; they are not automatically added to online responses.

First page of the printable Resident Satisfaction Survey Template with questions and answer spaces
Download the resident satisfaction survey PDF

AI Prompt for a Resident Satisfaction Survey

Use the prompt below to recreate the same optional questionnaire in SurveyLegend. Review the result against the specification before sharing it.

Resident Satisfaction Survey Creation Prompt

Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.

Create a free account, then paste the copied prompt into SurveyLegend. Already have an account? Sign in to build the survey.

Turn Resident Answers Into a Worklist

Separate results by question before reading the overall score. Compare maintenance ratings only among residents who made a request, and do not treat “no request” as satisfaction. Review the first-priority choices alongside the specific comments, then assign owners and response dates. A cluster of urgent safety or habitability comments needs the organization’s proper reporting and escalation process, not just a survey dashboard.

Frequently asked questions

Can this survey replace a repair request?

No. State clearly where residents should report urgent repairs, hazards or issues that require a direct response. The survey is for pattern-finding and service planning.

Should responses be anonymous?

Anonymity can encourage candid feedback, but it prevents case follow-up. Explain whether responses are anonymous, confidential or identifiable before residents begin, and avoid collecting identifiers you do not need.

How often should property teams send it?

Use a schedule tied to an actual review cycle, such as after a service period or at a recurring resident check-in. Avoid sending it more often than the team can communicate findings and act.

Real Estate & Housing Survey Templates

  1. Preview of the Office Building Comfort Survey Template showing its first question and answer choices Office Building Comfort Survey Template Real estate & housing This office building comfort survey collects seven practical observations from people working in a named office. It separates environmental conditions so one overall rating does not hide a persistent problem. Build the questionnaire in SurveyLegend and use the feedback to guide a facilities review, alongside appropriate inspections or measurements.
  2. Preview of the Home Buyer Feedback Survey Template showing its first question and answer choices Home Buyer Feedback Survey Template Real estate & housing A buyer can like a property's appearance and still leave without knowing whether the layout fits everyday life. This SurveyLegend questionnaire helps agents separate those reactions. Use the answers to clarify missing information, plan a useful follow-up, and improve the next viewing.
  3. Preview of the Rental Housing Search Survey Template showing its first question and answer choices Rental Housing Search Survey Template Real estate & housing A resident survey starts after the move. A rental search survey can also hear from people still looking or who paused their search. That matters when you want to improve housing information rather than evaluate a property manager.
  4. Preview of the HVAC Equipment Feedback Form Template showing its first question and answer choices HVAC Equipment Feedback Form Template Real estate & housing Share the form after people have used the same space during a defined seven-day period. Their answers can identify experiences worth investigating, such as a room that feels too warm or controls that are hard to understand. Use SurveyLegend to adapt the questionnaire, then compare feedback with a separate facilities review before choosing a repair.
  5. Preview of the Property Management Survey Template showing its first question and answer choices Property Management Survey Template Real estate & housing A repair can be completed while the resident still feels uninformed about what happened. This SurveyLegend template separates access to management, updates about a request, and satisfaction with completed work so you can see which part of the experience needs review.
  6. Preview of the Real Estate Agent Evaluation Survey Template showing its first question and answer choices Real Estate Agent Evaluation Survey Template Real estate & housing Buying a home involves decisions, deadlines, and questions that may be unfamiliar to a client. This SurveyLegend questionnaire gives buyers space to explain how the agent supported them, whether or not the engagement ended in a purchase.
  7. Preview of the Resident Feedback Form Template showing its first question and answer choices Resident Feedback Form Template Real estate & housing The most useful resident feedback describes an actual property and time period. SurveyLegend lets a property team adapt a short questionnaire for residents while keeping emergency and repair requests in the proper service channel.

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Create Your Resident Satisfaction Survey

Adapt these seven questions to the property, add a clear route for urgent issues and use SurveyLegend to collect feedback residents can complete on any device. Start free.

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