Log in Book demo Book a demo Sign up free Sign up, it’s free

Landscape Customer Satisfaction Survey Template

Find out whether a landscape maintenance visit delivered the agreed work—and what would make the next visit better. Start with seven questions about completion, communication, cleanup and disruption.

Try this template Preview template
Preview on a device
Landscape Customer Satisfaction Survey Preview

Find out whether a landscape maintenance visit delivered the agreed work—and what would make the next visit better. Start with seven questions about completion, communication, cleanup and disruption.

Turn answers into a practical next step

A neat lawn does not tell the whole service story. A customer may like the finished work but still struggle with unclear arrival information or noise during a meeting. This SurveyLegend example separates those issues so a maintenance team can choose a specific follow-up action.

Evaluate one maintenance visit

Use this questionnaire after mowing, pruning, bed maintenance or a seasonal cleanup, once the customer can inspect the result. For feedback on the entire customer relationship, use a broader customer satisfaction survey instead.

Kent and colleagues’ 2025 study of professional landscape maintenance operators considered equipment performance and noise-related adoption factors separately. That provider perspective informs the distinction here between finished work and disruption; it does not establish what customers value most. Read the landscape equipment study . These original questions are not a validated scale.

Seven questions to adapt

Think about the most recent landscape maintenance visit you observed in the past 30 days. Every question is optional. Please leave out names, property addresses, access codes and other private details. Use the service provider's normal contact channel for urgent problems.

Try the survey

A little feedback. A clearer picture.

Explore this 7-question example at your own pace. Every question is optional.

SurveyLegend demo Question 1 of 7

Landscape Customer Satisfaction Survey

01 What type of maintenance best describes this visit?

Choose one answer, or skip this question.

02 How much of the agreed work was completed?

Choose one answer, or skip this question.

03 How clear was the information you received before the visit?

Choose one answer, or skip this question.

04 How tidy was the area when the crew finished?

Choose one answer, or skip this question.

05 How much did maintenance noise disrupt your use of the property during this visit?

Choose one answer, or skip this question.

06 Overall, how satisfied are you with this maintenance visit?

Choose one answer, or skip this question.

07 What one change would most improve your next maintenance visit? Please leave out names, addresses and access codes.

Share your answer, or skip this question.

Checking submission availability…

This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved.

0Starts
0Submissions

Activity · no starts yet

Adapt the survey to your setting

Name the visit and the agreed maintenance scope in the invitation, without placing a private address in a public link. Ask someone who actually observed the result, and send the survey while the visit is still easy to recall. Keep “Not sure” and “Not observed” available: a remote property manager may not be able to judge cleanup or noise.

For a recurring contract, use one response per visit rather than combining several visits with different crews or weather conditions. Keep the final open-ended question focused on one improvement. Do not use this survey to approve a contract variation or record an urgent safety incident.

Use the printable questionnaire

Use the blank paper version when a client prefers to respond after walking through the finished area. Tell the client how to return it and who will review it. Paper answers are not automatically added to online results.

First page of the printable Landscape Customer Satisfaction Survey Template with questions and answer spaces
Download landscape customer satisfaction survey PDF

Create your version in SurveyLegend

Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.

Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.

Already have an account? Sign in to create your survey.

Interpret responses before acting

Read work completion and satisfaction together, but do not combine them into a single score. A partially completed visit may require a scope check, while a fully completed but poorly rated visit may point to communication or cleanup. Keep “No clear scope was agreed” separate from incomplete work: those responses call for different conversations.

Review noise answers only among people able to observe its effect. Do not count “I was not present” as no disruption. Report the number answering each question and group final comments into actionable themes, such as advance notice or debris removal. Check visit records before attributing an issue to a crew, and do not claim that changing equipment will necessarily improve satisfaction.

Frequently asked questions

When should landscaping clients receive this survey?

Send it after a completed maintenance visit when the client has had a chance to inspect the area. Keep the invitation about that visit, not the entire contract.

Can it evaluate a landscape design proposal?

No. Design approval needs different questions about the proposed layout, intended use, budget and requirements. This version concerns work already performed.

Does a low rating prove the crew performed poorly?

No. Weather, agreed scope and what the respondent could observe may affect the answer. Review the specific issue and service records before deciding on a response.

Customer Satisfaction Survey Templates

  1. Preview of the Customer satisfaction Survey Template Customer satisfaction Survey Template Customer satisfaction Knowing your customers is essential. Every day, you run your business, and every day, you have opportunities to hear from the people who keep it going. If you are lucky, feedback comes in on its own. Good companies listen when it does. But the businesses that grow year after year are the ones that actively ask for it.
  2. Preview of the Customer Service Survey Template Customer Service Survey Template Customer satisfaction Great customer service matters just as much as a great product. When support is thoughtful, responsive, and reliable, it builds trust that keeps your existing customers coming back. These loyal customers are more likely to stick with your brand, even when things are not perfect, and they often become your strongest advocates, sharing their positive experiences with others.
  3. Preview of the Customer Net Promoter Score (NPS) Survey Template Net Promoter® Score (NPS®) Survey Template Customer satisfaction ‘Word of Mouth’ is the best marketing any company can get—and the most enthusiastic customers are the ones spreading it. With SurveyLegend’s powerful Net Promoter Score (NPS®) survey template , you’ll discover just how likely your customers are to recommend your brand to friends and colleagues.
  4. Preview of the Technical Support Satisfaction Survey Template Technical Support Satisfaction Survey Template Customer satisfaction Every day, people turn to their phones, computers, or tablets to get things done, stay connected, or find answers. Technology is part of everything now, so if you provide it, good support is not optional. It is what keeps your customers coming back.
  5. Preview of the Customer Loyalty Survey demo showing its first question and answer choices Customer Loyalty Survey Template Customer satisfaction Use this customer loyalty survey template to understand why customers return and what could make them choose another provider. It combines recent purchase behavior with reasons to stay, perceived alternatives, and next-purchase intentions. Create your version in SurveyLegend to investigate the relationship behind repeat business.
  6. Preview of the Customer Needs Survey demo showing its first question and answer choices Customer Needs Survey Template Customer satisfaction Use this customer needs survey template to find out what people are trying to accomplish, what gets in their way, and which improvement matters most. The questions begin with the customer’s task rather than a list of features you want to sell. Adapt the questionnaire in SurveyLegend before planning a new service or improving an existing offer.
  7. Preview of the Customer Testimonial Form demo showing its first question and answer choices Customer Testimonial Form Template Customer satisfaction Use this customer testimonial form template to collect a customer’s experience in their own words. Ask what they used, what changed, and whether they are open to discussing a public testimonial. Create the form in SurveyLegend, then agree on the exact quote and attribution before publishing anything.
  8. Preview of the Subscription Cancellation Survey demo showing its first question and answer choices Subscription Cancellation Survey Template Customer satisfaction Use this subscription cancellation survey template to learn why subscribers leave and what they expected to achieve. The questions distinguish limited use, missing capabilities, cost, and a completed need. Build your feedback survey in SurveyLegend while keeping the actual cancellation process clear and separate.
  9. Preview of the Coaching Session Client Feedback Survey Template showing its first question and answer choices Coaching Session Client Feedback Survey Template Customer satisfaction A client can appreciate a coach and still leave a session unsure what to do next. This questionnaire separates the conversation's focus from its pace and follow-through, so a positive overall impression does not hide an unresolved practical need. Use SurveyLegend to adapt the seven questions to your coaching practice.
  10. Preview of the Customer Engagement Survey Template showing its first question and answer choices Customer Engagement Survey Template Customer satisfaction A customer can read every product tip without posting a comment. Another may join a discussion because they need help, not because they want more marketing. Create your questionnaire in SurveyLegend to learn the purpose behind the activity before deciding what to offer next.
  11. Preview of the Advertising Agency Client Satisfaction Survey Template showing its first question and answer choices Advertising Agency Client Satisfaction Survey Template Customer satisfaction This client survey separates creative quality from process and communication so an agency can act on feedback. It is distinct from consumer campaign response. Explore customer surveys and testimonial form for related tasks.
  12. Preview of the Consulting Client Satisfaction Survey Template showing its first question and answer choices Consulting Client Satisfaction Survey Template Customer satisfaction Use this consulting client satisfaction survey template after one completed engagement. The seven optional questions separate goal alignment, delivery reliability, collaboration, practical usefulness, overall satisfaction, and one improvement. Browse related customer surveys, then adapt this focused version in SurveyLegend.
  13. Preview of the Franchise Satisfaction Survey Template showing its first question and answer choices Franchise Satisfaction Survey Template Customer satisfaction An overall relationship rating can hide different experiences with purchasing, guidance and getting a problem answered. This SurveyLegend template separates those parts of the support relationship. It helps the franchisor ask a more useful follow-up than simply whether franchisees are happy.

Ready when you are

Create your landscape satisfaction survey

Choose one service improvement after a completed landscape maintenance visit. Start free to create your questionnaire in SurveyLegend and review it before sharing.

Self-serve Start free Create your first survey in minutes Start free Guided help Book a demo Talk with a SurveyLegend expert and choose the right plan. Book a demo