Referral Form Template

This referral form template collects the information needed to introduce a person or organization to a general, nonclinical service or program. Ask why the referral is being made and whether direct contact is agreed so the receiving team can arrange the next step.

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This referral form template collects the information needed to introduce a person or organization to a general, nonclinical service or program. Ask why the referral is being made and whether direct contact is agreed so the receiving team can arrange the next step.

Use a Referral Form for a Clear Next Step

Use this example when a person or organization recommends someone for a business service or general program. Decide who receives the referral and what they will do with it before sharing the form. A submission should lead to a review or contact step your team can actually provide.

Keep clinical referrals and other specialist intake processes in a workflow designed for their requirements. This example covers a general introduction; it does not assess eligibility or make a referral decision.

8 Fields to Include in Your Referral Form

Collect the referrer's name and email, the person or organization being introduced, the destination service, and a short reason for the referral. Then establish how the introduction should proceed.

Ask whether direct contact has been agreed before collecting the referred person's email. When the referrer should arrange the introduction, your team can follow up with the referrer instead. Avoid requesting detailed personal histories to explain a straightforward service need.

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A little feedback. A clearer picture.

Explore this 8-question example at your own pace. Every question is optional.

SurveyLegend demo Question 1 of 8

Referral Form

01 What is your name?

Share your answer, or skip this question.

02 What email address should we use to contact you about this referral?

Enter an email address, or skip this question.

03 Who are you referring? Please give the person's or organization's name.

Share your answer, or skip this question.

04 Which service or program is this referral for?

Share your answer, or skip this question.

05 Briefly describe the reason for the referral. Include only information needed for the introduction.

Share your answer, or skip this question.

06 Has the person you are referring, or the contact at the organization, agreed to be contacted directly about this introduction?

Choose one answer, or skip this question.

07 If direct contact has been agreed, what email address should the receiving team use? Otherwise, leave this blank.

Enter an email address, or skip this question.

08 Is there anything else the receiving team needs to arrange the next step? Please avoid sensitive personal information.

Share your answer, or skip this question.

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Adapt the Form to Your Referral Process

Replace the service field with your actual programs or service names if your team routes referrals by category. Explain what information belongs in the reason field and give a short example, such as “Needs help comparing the available training programs.”

In the introduction, identify the team that reads submissions and describe the expected next step. Add a response timeframe only if your team can meet it. Decide which fields must be completed to route the request; leave optional context optional.

For an organization referral, ask for a contact only when that person has agreed to the introduction. An organization name alone does not establish agreement to contact a particular employee. Use SurveyLegend’s choice and email fields for the service, contact route, and email address. Before sharing the form, test both paths: direct contact agreed, and coordination through the referrer.

Printable referral form template

Use this printable referral form template to collect answers from people who prefer paper or are less comfortable with online forms. Give people a printed form for making an introduction when completing an online referral is less convenient.

Download the PDF, print the 8-question questionnaire, and provide copies for people to complete by hand. It includes the same core questions as the online template, with space for written answers.

Online or on paper, SurveyLegend helps you offer a response format that works for your audience. Explain where to return paper forms and who will review them; handwritten answers are not automatically added to your online results.

Download Referral Form Template (PDF)

AI prompt for a referral form

Create a referral form in SurveyLegend with questions about the referrer, requested service, reason for the introduction, and agreed contact route.

The full prompt below includes all 8 fields and their response settings. Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.

Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.

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Review Referrals and Assign Follow-Up

Start by checking the requested service and the agreed contact route. Assign the referral to the relevant person, confirm missing details through the referrer, and record the next action in your team's tracking process.

Keep submission, contact, acceptance, and service delivery as separate stages. A submitted referral does not establish that the person was contacted or accepted. If many referrals reach the wrong team, improve the service choices or the form's introductory instructions.

Frequently asked questions

Is a referral form the same as a recommendation survey?

No. A referral form introduces a person or organization to a service. A recommendation survey asks how someone feels about recommending a business. Choose the referral form when your next task is arranging an introduction or reviewing a service request.

Should I collect the referred person's contact details?

Collect them only when direct contact is the agreed next step and your process allows it. Otherwise, ask the referrer to coordinate the introduction. Tell respondents how the details they provide will be used.

Can SurveyLegend collect these referral fields?

You can build the example with text, email, and choice fields. Review our survey and form features when choosing the fields and settings for your process. Any follow-up tracking described here is an operational step for your team.