Privacy Policy

Posted on: 2018-05-01 Last updated: 2018-12-28

When using our Services or interacting with our website or app, you provide us with data which may also include your personal data. Here are details about the data we collect, why, how, and for how long. Your rights are also explained further down.

Data that you actively provide to us

Some of the data you provide is actively and deliberately done by you. To register an account, you have two choices:

When you create an account

1. WHAT data we collect and HOW

   To use SurveyLegend’s Services, you must create an account. This is the personal data about you, which we collect and save in our system when you register: Information from third parties We may receive your personal information or data from third parties if you have given permission to those third parties to share your information with us (for example, you have the option of registering and signing into SurveyLegend with your Google or Facebook account details. If you do this, the authentication of your logon details is handled by Google or Facebook (depending on who you used when you created an account at SurveyLegend) and we only collect information about your Google or Facebook account that you expressly agree to share with us at the time you give permission for your SurveyLegend account to be linked to your Google or Facebook account.

   1. Your username (only visible to admins of SurveyLegend’s website)
   2. Your real name or nickname that you have specified in the third-party providers (only if you use the third-party providers to create the account, and only visible to admins of SurveyLegend’s website)
   3. Your email address (only visible to admins of SurveyLegend’s website)
   4. Your password (will be encrypted and therefore not visible or accessible to admins or other employees)

2. WHY we collect this data

   Personal data and other user information collected by SurveyLegend is used in order to:

   1. complete the user registration and activate your account,

   2. ensure your access to SurveyLegend’s services and products,

   3. make sign-up and log-in easier. If you decide to link your SurveyLegend account to a third-party account (like your Facebook or Google account), we use the information you allowed us to gather from those third parties to facilitate the account creation and login process.

   4. contact you about our service or your account by sending transactional emails, for example service-related news, billing-related information, changes to our services or terms and privacy, and a welcome email when you first register. You can’t opt out of these communications since they are required to provide our services to you.

   5. send you email notifications about performance of your surveys

   6. carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

   7. prevent potentially illegal activities according to our terms of use,

   8. screen for and prevent undesirable or abusive activities according to our terms of use,

   9. identify who you are:

      1. identify which company or organization you are from (in case you use a company email to register), to be able to showcase our customers on our website or in external communication material
      2. identify which NGO you are from (in case you use an email address from your NGO to register), to be able to approve your subscription when you apply for a NGO discount,
      3. identify which university or school you are from (in case you use a student or staff email address from educational institutes), to be able to approve your subscription when you apply for a Student / Teacher discount,

   10. How we USE this data

       We use your personal information for your own benefit. For example to provide a good service to you and make sure our systems work as they should. You can see this in the previous section. We do not intend to misuse this information, and we will never share it with any third parties unless you give us your consent, or unless it is required by law. Sometimes we might use your personal data in a way that is not necessarily benefiting you, and may be benefiting our company or the society:

       1. We may use the domain section of your email address (e.g. @your-company.com) to identify which company, organization, or educational institutes are using our Services, to be able to showcase our customers on our website or in external communication material, as explained in our terms,
       2. While you are our user, we may send you a few messages which may have a promotional nature. You may opt out of these communications at any time by clicking on the “unsubscribe” link in the email that you receive and following the respective steps.
       3. When the law requires us, we may respond to legal requests or prevent fraud. We may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond, according to our terms of use,

   11. HOW LONG we keep this data

       1. We keep this personal data as long as you have an account at SurveyLegend.
       2. As soon as you manually delete your account, this information will be permanently deleted from our servers.
       3. If we intentionally delete your account due to a breach of our terms and privacy by you (as explained in the account termination section of our Terms), the data will be permanently deleted from our servers.

When you create surveys and collect responses

1. WHAT data we collect and HOW

   When you create questionnaires, you naturally type questions or upload pictures to be used in questions or answer choices. Also, when you send out your surveys to your target audience, they will manually enter information or upload files while answering your questions. This data that you as a SurveyLegend user, or your respondents manually enter into our system will be securely saved in data centers hosted by DigitalOcean LLC, which are physically located in the EU (Frankfurt, Germany) and follow GDPR law. DigitalOcean’s servers are used for data storage in databases and as digital files. Before the data is saved in our DigitalOcean servers, it temporarily passes through service made by Google called Firebase. Firebase is used as an intermediate database for storing surveys and responses, and data for charts. Before the data reaches and gets saved on our European servers, it is temporarily passed and processed through Google Cloud servers that abide by the European Union (EU) data protection directive. However, as soon as the data is processed there (which normally takes just a few seconds), it will be transferred and saved on our servers and immediately deleted from Google Cloud servers. You can read more about third-party services and data processors that SurveyLegend uses

2. WHY we collect

   To enable you to create questionnaires, share them with your audience, collect responses, and generate charts of collected responses to display them to you.

3. How we USE this data

   We DO NOT use this data in any way. You as the account owner or the creator of the survey (who might also be the Data Controller and Data Processor) or your sub-processors, will use this data.

4. HOW LONG we keep this data

   As long as you decide to delete them:

   1. by permanently deleting your account, or
   2. by deleting the survey that has your questions and has gathered responses, or
   3. by deleting individual responses

When you contact us

You can contact us through different ways, for example using online contact forms spread across our services and website such as our support page, contact page, our social media channels such as Facebook, Twitter, GooglePlus, Instagram, LinkedIn, or using our Live Chat.

1. WHAT data we collect and HOW

   It depends on how you contact us.

   1. If you use social media, we naturally see your name or nickname, and your profile picture; and if you have shared your profile info publicly (such as your job, age, etc) it is also visible to us (but we don’t look at people’s profiles). We don’t collect or save this data in that sense, as it is displayed by the social media service.
   2. If you use our online contact forms, we ask for your name and email.
   3. If you use our LiveChat, we ask for your name and email. Our LiveChat conversation history and other data that we automatically collect about you (explained further down) is encrypted and stored on LiveChat’s data centers located in Europe, only visible by our support agents. At the time of writing this document, LiveChat is working on becoming fully compliant with GDPR, and we are working on signing a “Data Processing Agreement” with them.
   4. and of course what you write to us is also collected.

2. WHY we collect

   1. Names and emails are collected so we can contact you and find our conversation history, for example if we have a support conversation with you.

3. How we USE this data

   1. To give you customer support, which requires us to access your information to assist you (for instance with making or designing online surveys or for technical troubleshooting).
   2. Save records of our conversations with you to be able to get back to you again, when we have an answer to your questions, if we couldn’t provide a satisfactory answer right away.
   3. Transfer your support requests or support tickets to our development team, in case their engagement is required to solve your problem. For instance when you report a bug, or some feature does not work specifically for your account.
   4. To create new services, features or content. We may use your feedback, feature requests, or complaints, to create and provide new services, features or content, or to fix bugs and troubleshoot product functionality.

4. HOW LONG we keep this data

   As long as you deliberately ask us to delete our conversations. Otherwise, they will remain in our email system or LiveChat history.

When you pay for a subscription

1. WHAT data we collect and HOW

   When you upgrade your account to a paid subscription, you will be required to enter your payment information. This step of the payment is handled either by PayPal or Stripe (credit cards). This is based on your own preferred payment method that you manually choose in the checkout page. In our Stripe dashboard, we can see an overview of all transactions and users who have paid us, but this data is without provided credit/payment card information, as they are encrypted and safely stored in Stripe’s data centers. The only thing we may be able to see is user’s credit/payment card type, for instance Visa, Master, or American Express. We will not be able to “see” or “save” your payment data, since the payment is processed by Stripe or PayPal. So, you can feel safe because nobody at SurveyLegend can see the payment details.

   1. Our payment system saves your payment preference.
   2. For making payments, personal information such as cardholder’s name, billing address, VAT number, and email are required and saved in our system.

2. WHY we collect

   the collected information mentioned above is used:

   1. for accounting and bookkeeping purposes
   2. to enable us to pay tax to the right countries or states, when applicable.
   3. to generate and send receipts of the transactions
   4. Also, our payment system saves your payment preference. This is because the system will charge your bank account or PayPal account at the beginning of every subscription period.

3. How we USE this data

   1. to get an understanding of our performance and popularity in different countries
   2. accounting and bookkeeping
   3. to pay taxes

4. HOW LONG we keep this data

   According to Swedish Tax Agency’s law, companies are required to keep accounting information for a minimum of 7 years, but we may keep them for a long period of time.

Other data you deliberately share

1. WHAT data we collect and HOW

   We may gather your personal information or data if you submit it to us in other contexts. For example, if you provide us with a testimonial of your experience using SurveyLegend (via direct contact, public social media posts, or review platforms), or when you participate in a SurveyLegend contest.

2. WHY we collect

   To contact you if needed, for example to solve a problem you may have experienced, to thank you for your nice words or feedback, or to send you a gift

3. How we USE this data

   To showcase what our users think and say about us, or to publish the winner list of a SurveyLegend contest.

4. HOW LONG we keep this data

   Until you deliberately ask us to delete it

Data that we automatically collect about you

Just like all other companies that sell digital services or products, we need to know how people use our website or app. This is achieved through using analytics and tracking tools on our website and app. These terms may sound scary and connote a negative message. But we can assure you that we don’t do anything evil here.

1. WHAT data we collect and HOW

   1. Through Google Analytics: Both on our website and in our app, we use a service from Google which is called Google Analytics. Google Analytics is used for tracking page views and user behaviour within SurveyLegend services. We may collect device information such as device type, operating system and browser version. It is important to know that data is kept in Google’s systems and is not used to track individual users only to get an overview of large groups of users. Google Analytics shows us general information that is not personally identifiable! For example, we cannot see who exactly has searched for which keyword on Google to find our website, or we can never know which one of our current visitors lives exactly where. As explained in the previous sections, we just see general behavior of our visitors or users, which countries they are from, which pages on our website are mostly visited, what devices (computers, tablets, or smartphones) or web browsers (Chrome, Safari, Firefox, etc..) are used to access our site or app, and things like that. Another thing we can notice is generic browsing patterns, for instance users who come to page A, usually go to page B, and then from there go to page C, and then X% of them will create an account. So there is nothing personal.

   2. Through LiveChat: We are also known to provide a superior live chat support both to our users and website visitors. To accomplish this, we use a tool called LiveChat. This application has a built-in tracking system that provides us with some data and insights about users and their way of surfing our site or app, which we will explain below. As a visitor or a SurveyLegend user, you do not have to use the live chat support. But if you decide to use it, you will be asked to provide your name and email address. As soon as the chat session starts, our support agent will be able to see the following pieces of information about you:

      – your email (which you type yourself) – your name (which you type yourself) – your public IP address, which can show your country – your local time – your browser model and version – your operating system – whether you are a new user, a paying user, or a returning visitor – whether we have chatted before, and the chat history in this case – which web page on our site or which pane in our app you are looking at – and a few previous pages on our site or panes in our app that you visited before chatting with us

   3. Through Capterra’s Conversion Tracking Code We have a profile page on Capterra Inc.‘s website which is an online review platform. That page has a link back to our website. Currently we have a tracking code on our site, issued by Capterra, which helps us understand whether visitors which are coming from Capterra will create an account or pay for our services (convert to users or paying users) or not.

   4. Through Cookies The cookies SurveyLegend uses are small text files that store data made available by your web browser, such as language preference. Cookies do not provide us with any personally identifiable information. Cookies do not harm your computer or impact your online security. You can change or block cookies in your browser settings.

2. WHY we collect and HOW we use this data

   1. Data from Google Analytics: Also in order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our software and services by our users and their respondents. Such data is collected anonymously and processed collectively. We use this information with the following intentions

      – To improve user experience, identifying bottlenecks and pain points, improving performance and ease of use. – For statistical purposes and may also use it to improve our software or create and improve new services. – To monitor and improve our services and features. We internally execute statistical and other analysis on information we gather (including usage data, device data, referral data, and information from page tags) to understand and measure user behavior. This helps us to understand how people use our services, so we can improve them. – To prevent potentially illegal activities when using our services. – To measure generic browsing patterns, for instance users who come to page A (which might be an external page, or internal page), usually go to page B, and then from there go to page C, and then X% of them will create an account. This helps us know why our services are interesting for potential users, and what makes them a real User.

   2. Data from LiveChat:

      – Provide a more personalized help – Save your time and avoid unnecessary questions, such as: Are you our user? Have we chatted before? Can you tell us your question again? What browser do you use? Have you visited our user guide about this feature? and so forth… – Provide a faster and more accurate support, for example when we know a bug that you may be reporting is caused by an old web-browser version that you may be using, we can recommend you to upgrade your browser. – Save records of our conversations with you to be able to get back to you again, when we have an answer to your questions, if we couldn’t provide a satisfactory answer right away. – Transfer your support requests or support tickets to our development team, in case their engagement is required to solve your problem. For instance when you report a bug, or some feature does not work specifically for your account. Also the IP addresses help us filter out or block visitors who simply want to have some fun and waste time, so we can instead focus on real users who really need help or have questions.

   3. Data from Capterra:

      – Capterra’s tracking code uses cookies to identify users who have viewed our profile page on Capterra or Getapp, and have clicked on our link, and visited our website. – This tracking helps us understand whether the marketing we invested in is worth it or not. For example, if we understand that nobody from the visitors who are coming from Capterra or Getapp converts to a user we will see if there is something we can improve on our webpage or totally stop marketing on Capterra and Getapp. – This tracking code will also prevent paying for the same user (who clicks on our link), several times. – You can read more about Capterra’s privacy policy here.

3. Cookies are used for technical reasons, for instance to keep you logged-in in your account.

4. HOW LONG we keep this data

   1. Our data in Google Analytics: is stored there as long as we have our Google Analytics account. Keep in mind that we do not have any personal data there!
   2. Our data in LiveChat: If we chat with you, our conversation history and the mentioned data about you is encrypted and stored on LiveChat’s data centers located in Europe, only visible by our support agents. Whenever you wish, you can ask our support agents to delete your chat history. At the time of writing this document, LiveChat is working on becoming fully compliant with GDPR, and we are working on signing a “Data Processing Agreement” with them.

Your rights to your data

You can:

1. Download or backup your survey data. We make it possible for you to share, publish and export your survey data in a variety of formats. This allows you to create your own offline backups that you can store locally on your device.
2. Update your account information. You can update your registration and other account information on your “My account” page. However, we may keep a history of your former account information for a short period of time for our internal and security considerations.
3. Erase your survey data. For security and other considerations, deleting survey data will immediately remove the survey data permanently from our servers. When you actively erase a survey all your data will be erased permanently and cannot be restored or reached from your account.
4. Close your account. You can close your account at any time you want through your “My account” page. Erasing your account will cause all the survey data in the account to be permanently erased. We will immediately disable your access to any other services that require a SurveyLegend account. If you are an owner of a Legend subscription plan, we will immediately disable your access and your team members’ access to any other services that require a SurveyLegend account. To save your data before erasing your profile (account) is your responsibility, we only provide the option to export your data.
5. Ask us to manually delete our conversations with you, via email or LiveChat.

Posted on: 2018-05-01 Last updated: 2018-05-23

When Respondents fill in questionnaires (surveys, polls, or forms) sent to them by our Users, we collect data about the respective Respondents.

While SurveyLegend hosts surveys, our Users control how surveys are sent out and what is done with the information received. Response Data provided by Respondents to our Users is owned and managed by the User. To understand how Users will use Response Data, Respondents will need to contact the creator of the survey, the User who sent you the survey, directly. The use of information collected through our service shall be limited to the purpose of providing the service for which our customers have engaged SurveyLegend.

Data that Respondents actively provide to our Users

WHAT data we collect and HOW

It totally depends on the questions that Respondents answer. We collect all Respondents’ responses which may include age, gender, revenue, education level, sexual orientation, memberships of essentially anything, pictures, or uploaded digital files if they use the File upload question type.

Note that we collect responses even if Respondents do not “submit” the survey.

WHY we collect

We collect your responses, whether the survey is “submitted” or not, to be able to show statistics, graphs, and transfer your opinions or feedback to the User who has asked you to provide that information.

How we USE this data

We do not use Respondents’ Response Data. It is the User who sends the survey who will use such data.

HOW LONG we keep this data

As long as the creator of the survey manually:

1. Deletes their account
2. Deletes their survey
3. Deletes the Response Data from an individual Respondent

Data that we automatically collect about you

WHAT data we collect and HOW

1. Through our surveys: When Respondents open surveys which are made using our Services, we collect:
   1. Respondent’s IP address (only if this feature is enabled by survey creator)
   2. Respondent’s country and city
   3. Respondent’s device information (Device model, browser model and version)
2. Through Google Analytics: On surveys which are made using our Services, we use a service from Google which is called Google Analytics to get an overview of large groups of users. Google Analytics shows us general information that is not personally identifiable! We may collect device information such as device type, operating system, browser version, country.
3. Through Cookies: We offer our Users a feature that makes it possible to limit participation on their surveys. This means that a Respondent will not be able to participate more than 1 time in the same survey. If our users enable this feature, our system saves a small file in your browser’s memory, which is called Cookie. Cookies are locally saved on Respondents devices and are never uploaded to our servers or to us, which means we do not technically “collect” any information through cookies.

WHY we collect and HOW we use this data

1. Through our surveys:

   1. Individual Respondents’ country and city usually has analytical values for survey creators and they may use it in their analytics or reports.

   2. Individual Respondents’ IP address may be used by Users (only if the survey creator activates this feature manually) usually as an identifier. IP addresses may help them figure out whether the same person is participating in the same survey more than one time. Such information may help them filter out or clean their collected data.

   3. Individual Respondent’s device information (Device model, browser model and version) is presented to the survey creator, as it may have meaningful statistical value for them.

      SurveyLegend will not use any of the above mentioned information.

2. Through Google Analytics: For generic purposes, for example to optimize our services for different demographic groups, provide a support different devices. This information is not shared to our Users, and only used by SurveyLegend.

3. Through Cookies: Cookies help our system to limit participation in the same survey from the same browser.

HOW LONG we keep this data

As long as the creator of the survey manually:

1. Deletes their account
2. Deletes their survey
3. Deletes the Response Data from an individual Respondent

Our data in Google Analytics: is stored there as long as we have our Google Analytics account. Keep in mind that we do not have any personal data there!

Your rights to your data

Respondents have the right to ask users to access, correct, or delete their Response Data. To do so, Respondents must contact the survey creator directly.

Posted on: 2018-05-01 Last updated: 2018-05-01

When you are visiting or browsing our website, you provide us with data. This data does not include any personal data. Here are details about the data we collect, why, how, and for how long.

Data that we automatically collect about you

Just like all other companies that sell digital services or products, we need to know how people use our website or app. This is achieved through using analytics and tracking tools on our website and app. These terms may sound scary and connote a negative message. But we can assure you that we don’t do anything evil here.

1. WHAT data we collect and HOW

   1. Through Google Analytics: Both on our website and in our app, we use a service from Google which is called Google Analytics. Google Analytics is used for tracking page views and user behaviour within SurveyLegend services. We may collect device information such as device type, operating system and browser version.

      It is important to know that data is kept in Google’s systems and is not used to track individual users only to get an overview of large groups of users. Google Analytics shows us general information that is not personally identifiable! For example, we cannot see who exactly has searched for which keyword on Google to find our website, or we can never know which one of our current visitors lives exactly where.

      As explained in the previous sections, we just see general behavior of our visitors or users, which countries they are from, which pages on our website are mostly visited, what devices (computers, tablets, or smartphones) or web browsers (Chrome, Safari, Firefox, etc..) are used to access our site or app, and things like that.

      Another thing we can notice is generic browsing patterns, for instance users who come to page A, usually go to page B, and then from there go to page C, and then X% of them will create an account. So there is nothing personal.

   2. Through LiveChat: We are also known to provide a superior live chat support both to our users and website visitors. To accomplish this, we use a tool called LiveChat. This application has a built-in tracking system that provides us with some data and insights about users and their way of surfing our site or app, which we will explain below.

      As a visitor or a SurveyLegend user, you do not have to use the live chat support. But if you decide to use it, you will be asked to provide your name and email address. As soon as the chat session starts, our support agent will be able to see the following pieces of information about you:

      – your email (which you type yourself) – your name (which you type yourself) – your public IP address, which can show your country – your local time – your browser model and version – your operating system – whether you are a new user, a paying user, or a returning visitor – whether we have chatted before, and the chat history in this case – which web page on our site or which pane in our app you are looking at – and a few previous pages on our site or panes in our app that you visited before chatting with us

   3. Through Cookies The cookies SurveyLegend uses are small text files that store data made available by your web browser, such as language preference. Cookies do not provide us with any personally identifiable information. Cookies do not harm your computer or impact your online security. You can change or block cookies in your browser settings.

2. WHY we collect and HOW we use this data

   1. Data from Google Analytics:

      In order to provide an optimized version of our applications for your device type. Please be aware we also collect and process data related to the use of our software and services by our users and their respondents. Such data is collected anonymously and processed collectively. We use this information with the following intentions

      – To improve user experience, identifying bottlenecks and pain points, improving performance and ease of use. – For statistical purposes and may also use it to improve our software or create and improve new services. – To monitor and improve our services and features. We internally execute statistical and other analysis on information we gather (including usage data, device data, referral data, and information from page tags) to understand and measure user behavior. This helps us to understand how people use our services, so we can improve them. – To prevent potentially illegal activities when using our services. – To measure generic browsing patterns, for instance users who come to page A (which might be an external page, or internal page), usually go to page B, and then from there go to page C, and then X% of them will create an account. This helps us know why our services are interesting for potential users, and what makes them a real User.

   2. Data from LiveChat:

      – Provide a more personalized help – Save your time and avoid unnecessary questions, such as: Are you our user? Have we chatted before? Can you tell us your question again? What browser do you use? Have you visited our user guide about this feature? and so forth… – Provide a faster and more accurate support, for example when we know a bug that you may be reporting is caused by an old web-browser version that you may be using, we can recommend you to upgrade your browser. – Save records of our conversations with you to be able to get back to you again, when we have an answer to your questions, if we couldn’t provide a satisfactory answer right away. – Transfer your support requests or support tickets to our development team, in case their engagement is required to solve your problem. For instance when you report a bug, or some feature does not work specifically for your account. Also the IP addresses help us filter out or block visitors who simply want to have some fun and waste time, so we can instead focus on real users who really need help or have questions.

3. Cookies are used for technical reasons, for instance to keep you logged-in in your account.

4. HOW LONG we keep this data

   1. Our data in Google Analytics: is stored there as long as we have our Google Analytics account. Keep in mind that we do not have any personal data there!
   2. Our data in LiveChat: If we chat with you, our conversation history and the mentioned data about you is encrypted and stored on LiveChat’s data centers located in Europe, only visible by our support agents. Whenever you wish, you can ask our support agents to delete your chat history. At the time of writing this document, LiveChat is working on becoming fully compliant with GDPR, and we are working on signing a “Data Processing Agreement” with them.

Data that you actively provide to us

When you contact us

You can contact us through different ways, for example using online contact forms spread across our services and website such as our support page, contact page, our social media channels such as Facebook, Twitter, Instagram, LinkedIn, or using our Live Chat.

1. WHAT data we collect and HOW

   It depends on how you contact us.

   1. If you use social media, we naturally see your name or nickname, and your profile picture; and if you have shared your profile info publicly (such as your job, age, etc) it is also visible to us (but we don’t look at people’s profiles). We don’t collect or save this data in that sense, as it is displayed by the social media service.
   2. If you use our online contact forms, we ask for your name and email.
   3. If you use our LiveChat, we ask for your name and email. Our LiveChat conversation history and other data that we automatically collect about you (explained further down) is encrypted and stored on LiveChat’s data centers located in Europe, only visible by our support agents. At the time of writing this document, LiveChat is working on becoming fully compliant with GDPR, and we are working on signing a “Data Processing Agreement” with them.
   4. and of course what you write to us is also collected.

2. WHY we collect

   1. Names and emails are collected so we can contact you and find our conversation history, for example if we have a support conversation with you.

3. How we USE this data

   1. To give you customer support, which requires us to access your information to assist you (for instance with making or designing online surveys or for technical troubleshooting).
   2. Save records of our conversations with you to be able to get back to you again, when we have an answer to your questions, if we couldn’t provide a satisfactory answer right away.
   3. Transfer your support requests or support tickets to our development team, in case their engagement is required to solve your problem. For instance when you report a bug, or some feature does not work specifically for your account.
   4. To create new services, features or content. We may use your feedback, feature requests, or complaints, to create and provide new services, features or content.

4. HOW LONG we keep this data

   As long as you deliberately ask us to delete our conversations. Otherwise, they will remain in our email system or LiveChat history.

Your rights to your data

Ask us to manually delete our conversations with you, via email or LiveChat.

Posted on: 2018-05-01 Last updated: 2024-06-24

In some cases, we use third-party technologies and services to deliver the best services to our Users, Respondents, and Visitors. Data or Personal Data may be stored or processed by these services.

Stripe

To securely handle online payments, we use Stripe. Stripe manages our online payments when users use their credit or debit cards.

Our Stripe dashboard provides an overview of transactions and users who have paid us, but credit/payment card information remains encrypted and safely stored in Stripe’s data centers.

Stripe processes data based on the necessity to perform the contract (payment processing) and legitimate interests (fraud prevention and analytics).

International Data Transfers: Data may be transferred outside the EU under Standard Contractual Clauses or the EU – US Data Privacy Framework, as applicable.

PayPal

To provide alternative ways of payment to our Customers, we also use PayPal. Similar to Stripe, we do not have access to detailed payment information when payments are handled by PayPal.

PayPal processes data based on the necessity to perform the contract (payment processing) and legitimate interests (fraud prevention and analytics).

International Data Transfers: Data may be transferred outside the EU using Standard Contractual Clauses, Binding Corporate Rules approved by supervisory authorities, or the UK Addendum to the EU standard contractual clauses.

DigitalOcean

We store and safeguard Users’ data (registration and account information), survey data (information about User’s surveys, questions, etc.), and Response data (information that Respondents provide while participating in surveys and their uploaded files).

This data is securely saved in data centers hosted by DigitalOcean LLC, which are physically located in the EU (Frankfurt, Germany) and comply with GDPR. This data is encrypted and protected by robust security measures.

Firebase

Our system uses Firebase Realtime Database, a service by Google. All Firebase Realtime Databases are currently hosted in the U.S. Google LLC, including its Firebase products, complies with GDPR and uses Standard Contractual Clauses for data transfers.

In some cases under very heavy usage response data may temporarily be processed through Google Cloud servers before being transferred to our European servers and deleted from Google Cloud servers promptly.

Firebase Realtime Database collects IP addresses and User agents from the browsers of visitors and retains the information for a few days.

LiveChat

To provide live chat support, we use LiveChat, which includes a tracking system for insights on user behavior on our site or app.

Users are informed about data collection and provide consent where necessary. LiveChat processes data based on user consent and legitimate interests (support functionality and analytics).

International Data Transfers: Data may be transferred outside the EU under Standard Contractual Clauses or the EU – US Data Privacy Framework, as applicable.

Google Analytics

We use Google Analytics on our website and app to track page views and user behavior. This data helps us improve user experience and service performance. Google Analytics collects data that is anonymized and not personally identifiable.

Google Analytics provides general information which is not personally identifiable. Only general behavior of visitors, such as which countries visitors are visiting from, which pages are visited the most, what devices (computers, tablets, or smartphones) or web browsers (Chrome, Safari, Firefox, etc..) are used and similar information.