Does this assess whether medication was dispensed safely?

No. It asks about customers’ experience of the service process. Safety and clinical quality need appropriate separate measures and review.

Should the survey ask what medication a customer collected?

No. This service version avoids health and prescription details. Customers should use a direct contact route for individual questions.

Can it be used at several locations?

Yes, if the invited location is clear and each response concerns one visit. Review small-group privacy before sharing results.

How comfortable did you feel discussing your request in the available space?

Neither comfortable nor uncomfortable

I did not need to discuss anything

Pharmacy Service Satisfaction Survey Template

This pharmacy service satisfaction survey template asks adults about a recent community-pharmacy visit. Its questions cover waiting, access to staff, privacy, and clarity of service information so a pharmacy can spot practical service gaps.

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Healthcare and Hospital Survey Templates

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Pharmacy Service Satisfaction Survey Template

When to use this template

7 questions for your pharmacy service satisfaction survey

A little feedback. A clearer picture.