Hotel Feedback Survey Template

Use this hotel feedback survey to ask guests about check-in, room cleanliness, comfort, and staff assistance after a stay. Find specific service issues to review with your hotel team.

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Hotel Feedback Survey: first question and response field, desktop preview — Hotel Feedback Survey Preview

Hotel Feedback Survey: first question and response field, tablet preview — Hotel Feedback Survey Preview

A guest’s overall impression can hide a very specific problem. Ask about the main stages of the stay separately, then leave room for the guest to explain the change they would value most. Keep the feedback tied to one hotel and visit.

When to use this hotel feedback survey

Hotel managers and guest-experience teams can send this survey after checkout. It reviews the stay, rather than travel-agent service or an airline journey.

For the flight portion of a trip, use our airline passenger feedback template.

7 questions for your hotel feedback survey

Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank.

Respondent introduction:
Think about your most recent stay at this hotel. Do not include booking references, payment details, or staff names. Contact the hotel directly about an issue requiring a reply.

How to customize your hotel feedback survey

Name the hotel and ask about the most recent stay. Keep the did-not-need-help option so guests do not rate an interaction they never had. Do not ask for room numbers or payment information in this general feedback form; provide your actual contact route for unresolved concerns. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently.

Printable hotel feedback survey template

Use this printable hotel feedback survey template at checkout or through a guest feedback desk. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses.

AI prompt for a hotel feedback survey

Use these questions to find specific parts of the guest stay to improve.

The full prompt below specifies your hotel feedback survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing.

Create a hotel feedback survey in SurveyLegend using the exact questionnaire below.

Purpose: Use these questions to find specific parts of the guest stay to improve.

Creator setup before sharing:
Name hotel; most recent completed stay; no booking lookup or complaint-resolution promise.

Requirements:
- Include exactly 7 fields in the order shown. Preserve wording, field types, choice order, and optional settings verbatim.
- Show every field. Single choice means one selection. Preserve instructions for irrelevant fields; do not invent branching.
- Do not add questions, answers, scores, outcome predictions, certifications, or promises of anonymity.
- Do not invent organization details, dates, offer prices, a concept card, a job criterion, or other required context. Ask the creator for missing setup information before the survey is shared.
- This prompt creates a draft questionnaire. It does not process transactions, change accounts, issue tickets, publish testimonials, or make employment decisions.
- If an exact field or setting is unavailable, explain the limitation separately rather than silently changing it.

Respondent introduction:
Think about your most recent stay at this hotel. Do not include booking references, payment details, or staff names. Contact the hotel directly about an issue requiring a reply.

Exact questionnaire:

1. How easy was the check-in process?
Field type: Single choice
Answer choices, in order:
- Very difficult
- Somewhat difficult
- Neither difficult nor easy
- Somewhat easy
- Very easy
- Not applicable
Required: No
Display rule: Always

2. How satisfied were you with room cleanliness?
Field type: Single choice
Answer choices, in order:
- Very dissatisfied
- Somewhat dissatisfied
- Neither satisfied nor dissatisfied
- Somewhat satisfied
- Very satisfied
- Not applicable
Required: No
Display rule: Always

3. How comfortable was your room?
Field type: Single choice
Answer choices, in order:
- Very uncomfortable
- Somewhat uncomfortable
- Neither comfortable nor uncomfortable
- Somewhat comfortable
- Very comfortable
- Not applicable
Required: No
Display rule: Always

4. How helpful were staff when you asked for assistance?
Field type: Single choice
Answer choices, in order:
- Not at all helpful
- Slightly helpful
- Moderately helpful
- Very helpful
- Extremely helpful
- Did not ask for assistance
Required: No
Display rule: Always

5. Overall, how satisfied were you with the stay?
Field type: Single choice
Answer choices, in order:
- Very dissatisfied
- Somewhat dissatisfied
- Neither satisfied nor dissatisfied
- Somewhat satisfied
- Very satisfied
Required: No
Display rule: Always

6. What worked especially well?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

7. What should we improve first?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

Compare every field with this specification before finishing. Report differences separately. Ask the creator to review the draft and required context before sharing. Do not publish automatically.

Use prompt directly in SurveyLegend

Create a free account, then paste the copied prompt into SurveyLegend.

Already have an account? Sign in to create your hotel feedback survey.

How to use the answers

Review check-in, cleanliness, comfort, and assistance separately. Use comments to distinguish room conditions from service interactions and route issues to the responsible team. Satisfaction feedback does not establish the cause of an operational fault; investigate before changing procedures.

When should we send hotel feedback?

Ask after checkout, when guests can consider the whole stay. Choose a consistent invitation process.

Should guests provide their room number?

This general version does not need it. Handle individual case follow-up through an appropriate hotel contact process.

Can one score explain the stay?

No. Review specific service ratings and comments before deciding what to change.

Travel & hospitality Survey Templates

Hotel Feedback Survey Template

When to use this hotel feedback survey

7 questions for your hotel feedback survey

A little feedback. A clearer picture.