Restaurant Customer Satisfaction Survey Template

Invite guests to respond after their meal, when they can comment on the full experience. Keep the invitation neutral and offer it consistently across shifts. Feedback collected only from regulars or visibly happy guests can miss problems other diners experienced.

This example focuses on eating at the restaurant. Use separate versions for takeout and delivery, where packaging, order accuracy, and arrival condition matter more than table service.

Start with the visit being reviewed, then ask about food, service, and waiting separately. A guest may enjoy the meal while finding the wait frustrating. Separate questions help you see that difference.

The final written answer gives diners room to describe something your ratings missed. Include it even if you shorten the questionnaire; a specific comment can identify the menu item or service step to examine.

Replace “most recent visit” with a clear visit date if you need to compare shifts. For several locations, add a location question with your actual restaurant names. Keep the core wording consistent across locations you intend to compare.

If guests order at a counter, change the service question to refer to the team who took or handed over the order. Remove table-specific questions from that version. Keep the survey about the experience rather than using questions to advertise menu items.

For takeaway or delivery, replace the dining-area question with a relevant item, such as “How satisfied were you with the condition of your order when it arrived?” Use the same five satisfaction choices and a Not applicable option. Keep delivery and dine-in results separate when the questions describe different experiences. If you ask about drinks, give them their own question so a good meal cannot hide a problem with a drink.

Create a restaurant customer satisfaction survey in SurveyLegend with questions about food, service, waiting times, cleanliness, value, and the overall visit.

This prompt includes eight questions and their answer choices. Register for a free account to use it in SurveyLegend, then review and customize your survey before sharing it.

Review food, service, waiting, and value individually. Poor waiting-time ratings alongside positive food ratings point to a different investigation from complaints about the meal itself. Read comments before choosing a fix, then check the relevant shift, process, or item.

Report how many guests answered each question. Keep “Not applicable” out of satisfaction calculations, and avoid ranking locations from a handful of responses. After a change, use the same questions and invitation approach to see whether the reported problem continues.