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Customer Insight, NPS, Online Survey, Survey Questions

5 Reasons to Conduct a Customer Experience Survey +20 Survey Questions

Are customers happy with your product or service? Are they happy enough to tell others about it? How do they actually feel about your brand? These are all questions...

Customer Insight, Online Survey, Survey Examples

6 Great Survey Incentives and How They Can Boost Response Rates

One of the biggest challenges researchers face when conducting a survey is getting responses. They may craft a great survey, ask all the right questions, and send it out...

Customer Insight, Survey Questions

How to Ask a Sensitive Question on a Survey

When asking someone a sensitive question, some people take a very blunt approach, tackling the topic head-on. However, most of us tend to tiptoe around the topic before delicately...

Branding, Customer Insight, NPS, Online Survey

Top 5 Reasons to Use Brand Tracking Surveys

Brand tracking measures how the public perceives your brand over time. There are various brand tracking methods and five major benefits.

Branding, Customer Insight, Online Survey, Survey Examples, Survey Questions

The Best Day to Email a Survey? Drumroll Please…

What’s the best day to email a survey? We delve into the importance of survey timing to help you decide when you should send a survey.

Branding, Customer Insight, Online Survey, Survey Questions

How to Create a Brand Identity Using Surveys

Creating a brand identity is critical for any business. Here’s how to start and develop brand identity survey questions.