User Testing Survey Template
Use this user testing survey immediately after one defined task. Seven optional questions capture reported completion, difficulty, uncertainty, expectations, confidence, the most helpful change and one detail to review.
Use this user testing survey immediately after one defined task. Seven optional questions capture reported completion, difficulty, uncertainty, expectations, confidence, the most helpful change and one detail to review.
Ask About One Task While It Is Fresh
Name the task, the prototype or product version and the intended goal before the session. Ask the participant to answer immediately after the attempt, while the sequence is still easy to recall. Keep observed behavior, help given and task timing in the moderator’s record instead of asking the questionnaire to reconstruct them.
Research Context for Test Methods
Van den Haak, De Jong and Schellens compared concurrent and retrospective think-aloud protocols in an experiment using an online library catalogue. They found that “the requirement to think aloud while working had a negative effect on the task performance.” Read the usability study . The result supports separating participant feedback from observed performance and documenting the method, but the single system and think-aloud comparison limit broader conclusions.
7 User Testing Survey Questions
Use the same named task for everyone in one test round. All fields are optional. The questionnaire records the participant’s perspective; compare it with observed completion, navigation, errors and help given rather than treating either source as complete on its own.
A little feedback. A clearer picture.
Explore this 7-question example at your own pace. Every question is optional.
User Testing Survey
Thank you for trying the survey!
You’ve tried the template from the respondent’s side. Make it your own with SurveyLegend.
Create your own surveyChecking submission availability…
This is a demo. We count starts and submissions only. Your answers stay in your browser and are never sent or saved.
Activity · no starts yet
Adapt the Survey to the Session
Replace general stage labels with the actual task stages when needed, while preserving a no-uncertainty option. State whether the participant used a prototype or live product, whether a moderator helped and when the survey appears. Remove any question that requests information already captured more accurately by the test system. Test the questionnaire with a colleague before the session.
Printable User Testing Survey Template
The printable version should mirror all seven online questions and leave space for the two open responses. Print the task name and version at the top without adding participant identifiers unless the research plan requires them. Paper answers require secure handling and manual review; they are not automatically combined with online responses.
AI Prompt for a User Testing Survey
Paste this exact specification into SurveyLegend, compare the generated draft with the source and add the task-specific context before a session.
User Testing Survey Creation Prompt
Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.
Already have an account? Sign in to create your user testing survey.
How to Use the Answers
Review each task outcome beside the moderator’s observed result. A participant may complete a task yet remain unsure, or report success when the intended state was not reached. Group uncertainty points and open comments by interface location, then examine the underlying recordings or notes. Prioritize repeated blockers and accessibility issues, but keep outliers: a single comment can still reveal a serious problem. Do not total the items into a usability score.
Frequently asked questions
When should participants answer?
Place the survey immediately after the named task and before discussing solutions in depth. This reduces reliance on a memory of several different tasks.
Does this replace observation?
No. The survey records reported experience. Observation, task state, errors and assistance provide different evidence and should be reviewed together.
Can these questions produce a usability score?
No. They are an original practical checklist, not SUS or another validated scale. Analyze each response in the task context.
-
Website Feedback Survey Template This website feedback survey template helps you learn why visitors came to your website, whether they completed their task, and what got in the way. Its six questions cover the visit’s purpose, outcome, and difficulties. Adapt the questions to your website and create your survey with SurveyLegend. -
AI Readiness Assessment Template Use this AI readiness assessment template to identify what your team still needs before starting an AI pilot. Nine questions cover the proposed task, data access, review responsibilities, support, and success criteria. Build the assessment in SurveyLegend to bring practical questions into one conversation before choosing the next step. -
App Feedback Survey Template A broad app rating rarely tells a product team where to start. Anchor feedback to a recent session and ask what the user was trying to do. Keep bug investigation separate from the feedback form so people are not asked to submit sensitive screenshots or account data. -
SaaS Onboarding Survey Template Creating an account is only one part of onboarding. Ask whether users attempted their intended task and what happened next. Include people who did not get started so you do not hear only from successful users. -
Software Evaluation Survey Template A software demo can look convincing without showing whether the tool fits your work. Give evaluators the same trial task and ask what they could complete. Keep their experience separate from technical checks that require specialist review. -
Blockchain Pilot Survey Template This blockchain pilot survey helps participating teams describe what must be agreed before a trial begins. It starts with the business task, not a promise that blockchain will solve it. Build the original questionnaire in SurveyLegend and use the responses to prepare a focused scoping discussion. -
CRM Software Survey Template A CRM can hold plenty of information and still make routine work harder than it needs to be. Ask users where the process breaks down before deciding whether the answer is training, clearer ownership, better data, or a system change. This SurveyLegend questionnaire keeps those possibilities separate. -
Employee Cybersecurity Awareness Survey Template A completed training module does not tell a security team whether the reporting route is clear. SurveyLegend helps gather practical feedback from employees without asking anyone to paste a suspicious link or reveal a password. -
General Internet Usage Survey Template Being online does not necessarily mean someone can complete every task they need to do. This SurveyLegend questionnaire separates access, use, and requested support so those different needs remain visible. -
Help Desk Ticket Form Template “It does not work” leaves a support team with several questions. Which tool was involved? What was the person trying to do? What appeared instead? SurveyLegend helps you collect those details in a consistent form before the help desk reviews the issue. Use your established support route to associate the report with a requester. -
Home Security Survey Template Use the questionnaire before choosing a community workshop or resident information pack. Renters and owners may have different decision roles, so a single list of recommended purchases may miss what people need. SurveyLegend's example focuses on useful information and practical barriers, not on identifying weaknesses in individual homes. -
Internet of Things Survey Template A smart light and a connected lock serve different needs. Name one device or concept, describe what it does in plain language, and invite people who have not used it as well as current users. This survey explores usability and information needs; it does not test device security. -
Internet Speed Experience Survey Template A connection can feel slow during one activity and work well for another. Asking only whether someone is satisfied leaves that difference unexplained. SurveyLegend's questionnaire helps you collect a focused account of recent experience; it does not run a speed test or measure download and upload rates. -
Internet Speed Feedback Survey Form Ask adult campus Wi‑Fi users about the past seven days and name the exact network in the invitation. A 2024 IPB University thesis measured throughput, delay, jitter and packet loss across campus locations and tasks, then separately surveyed 50 students. Its abstract reports “a survey of 50 students rated connection speed at 3.04 (fair).” Read the university thesis abstract. That distinction matters: a person's rating and a network instrument's Mbps, delay or packet loss are different evidence. The IPB results describe one campus and do not validate this original SurveyLegend form. -
Mobile Phone Replacement Survey Template Invite adults who replaced their main phone within the past 12 months and ask about that one decision. Replacing a phone because it stopped working is different from choosing a new feature while the old phone still works. SurveyLegend's example keeps those reasons separate so researchers can identify useful follow-up questions. -
Online Professional Networking Survey Template A large contact list does not tell you whether someone found useful advice or a meaningful conversation. This SurveyLegend questionnaire focuses on what people are trying to achieve and the interactions they actually describe. -
Phone Survey Participation Template This phone survey participation template helps a research team improve how it invites adults to one planned telephone study. Show a plain-language invitation first, then ask what would make participation practical. SurveyLegend can be used to build the feedback questionnaire; the team must manage recruitment and calls through its own approved process. -
Security Awareness Survey Template Knowing where guidance is located, feeling confident about reporting, and following a procedure are different things. Ask about each carefully rather than treating confidence as proof of security knowledge. -
Suspected Security Incident Report Form Template A suspicious message does not automatically mean a breach occurred. A reporter should be able to explain what they saw and which service was involved while the designated security team determines the next step. -
Smart Home Survey Template A device can work reliably while leaving people unsure how to change its settings or understand its data collection. Ask about those experiences separately rather than combining them in one satisfaction rating. -
Software Satisfaction Survey Template Use this software satisfaction survey template with people who have used one established product during the past four weeks. The seven optional questions separate overall satisfaction, task ease, reliability, information quality, support, and one improvement. Browse related technology templates, then adapt this focused version in SurveyLegend. -
AI Virtual Assistant Feedback Survey Template Use this AI virtual assistant feedback survey template after one task-oriented conversation. The seven optional questions separate request understanding, response relevance, task resolution, dialogue ease, handoff clarity, and one improvement. Browse related technology templates, then adapt this focused version in SurveyLegend.
Free survey maker
Start creating surveys today for free
Create and bring your ideas to life with the survey tool used by people all over the world.
Ready to collect better research data?
Create academic surveys and questionnaires from ready-made templates.