App Feedback Survey Template

Ask people about their most recent app session, including their goal, task outcome, and any problem they encountered. Use this feedback to choose issues for investigation.

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App Feedback Survey: first question and response field, desktop preview — App Feedback Survey Preview

App Feedback Survey: first question and response field, tablet preview — App Feedback Survey Preview

A broad app rating rarely tells a product team where to start. Anchor feedback to a recent session and ask what the user was trying to do. Keep bug investigation separate from the feedback form so people are not asked to submit sensitive screenshots or account data.

When to use this app feedback survey

App product teams can use this questionnaire with existing users after a session. It covers actual app use rather than a first-time onboarding sequence or a software selection trial.

To review a broader experience beyond a single app session, explore our user experience template.

7 questions for your app feedback survey

Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank.

Respondent introduction:
Think about your most recent session in this app. Describe your experience without passwords, private messages, or account details. Use the app’s support route if you need a reply.

How to customize your app feedback survey

Name the app and intended platform. If versions vary, add an appropriate version field before making release comparisons. Keep the task question open so users can describe their goal in their own words. Provide your actual support route for problems needing a reply. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently.

Printable app feedback survey template

Use this printable app feedback survey template during an observed app feedback session. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses.

AI prompt for a app feedback survey

Use these questions to identify app-session problems for your product team to investigate.

The full prompt below specifies your app feedback survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing.

Create a app feedback survey in SurveyLegend using the exact questionnaire below.

Purpose: Use these questions to identify app-session problems for your product team to investigate.

Creator setup before sharing:
Name app and platform scope; latest session; no automatic diagnostics, support ticket, or bug verification.

Requirements:
- Include exactly 7 fields in the order shown. Preserve wording, field types, choice order, and optional settings verbatim.
- Show every field. Single choice means one selection. Preserve instructions for irrelevant fields; do not invent branching.
- Do not add questions, answers, scores, outcome predictions, certifications, or promises of anonymity.
- Do not invent organization details, dates, offer prices, a concept card, a job criterion, or other required context. Ask the creator for missing setup information before the survey is shared.
- This prompt creates a draft questionnaire. It does not process transactions, change accounts, issue tickets, publish testimonials, or make employment decisions.
- If an exact field or setting is unavailable, explain the limitation separately rather than silently changing it.

Respondent introduction:
Think about your most recent session in this app. Describe your experience without passwords, private messages, or account details. Use the app’s support route if you need a reply.

Exact questionnaire:

1. What device did you use for your latest app session?
Field type: Single choice
Answer choices, in order:
- Phone
- Tablet
- Computer
- Another device
- Prefer not to say
Required: No
Display rule: Always

2. What were you trying to do?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

3. Did you complete what you wanted to do?
Field type: Single choice
Answer choices, in order:
- Yes, fully
- Partly
- No
- I was only exploring
Required: No
Display rule: Always

4. How easy was it to find what you needed?
Field type: Single choice
Answer choices, in order:
- Very difficult
- Somewhat difficult
- Neither difficult nor easy
- Somewhat easy
- Very easy
- Not applicable
Required: No
Display rule: Always

5. What was the main problem, if any?
Field type: Single choice
Answer choices, in order:
- Slow response
- Error or crash
- Unclear navigation
- Missing capability
- Another problem
- No problem
- Not sure
Required: No
Display rule: Always

6. What worked well in that session?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

7. What would most improve your next session?
Field type: Long text
Answer choices: none; respondent enters their own text.
Required: No
Display rule: Always

Compare every field with this specification before finishing. Report differences separately. Ask the creator to review the draft and required context before sharing. Do not publish automatically.

Use prompt directly in SurveyLegend

Create a free account, then paste the copied prompt into SurveyLegend.

Already have an account? Sign in to create your app feedback survey.

How to use the answers

Review incomplete tasks alongside reported problems and device context. A slow session, unclear navigation, and a missing capability need different investigations. Use comments to reproduce an issue through your own process; the questionnaire does not collect diagnostic logs.

Is this a bug report form?

It can reveal a reported problem, but it does not collect technical diagnostics or create a support ticket. Investigate separately.

Can it compare app versions?

Add a clear version field or use reliably identified invitation groups before comparing releases. This basic version does not collect a version number.

Why ask about one session?

A recent, specific session makes it easier to connect the user’s goal with the outcome and any obstacle.

Technology & Digital Experience Survey Templates

App Feedback Survey Template

When to use this app feedback survey

7 questions for your app feedback survey

A little feedback. A clearer picture.