Should nonusers be included?

Yes, when the goal is to understand a community’s access and support needs. Offer an offline way to respond and retain nonuser options.

Does this measure digital literacy?

No. It asks about reported use and support needs. Demonstrating skill would require a suitable assessment.

Should the form ask which websites people visit?

This version uses broad activities. Avoid collecting private browsing histories or account information when they are not needed for the planning task.

How often could you get an internet connection when you wanted one?

I did not want or need a connection

Which activity was your main reason for using the internet?

Shopping or personal administration

What most limited your internet use?

Connection availability or reliability

Difficulty completing online tasks

Concerns about privacy or security

I did not want or need to use it

General Internet Usage Survey Template

This general internet usage survey template asks adults about access, common online activities, and tasks they find difficult. Use the answers to plan digital support without assuming that everyone has the same devices or connection.

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Technology & Digital Experience Survey Templates

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Internet Speed Feedback Survey Form Technology & digital experience Ask adult campus Wi‑Fi users about the past seven days and name the exact network in the invitation. A 2024 IPB University thesis measured throughput, delay, jitter and packet loss across campus locations and tasks, then separately surveyed 50 students. Its abstract reports “a survey of 50 students rated connection speed at 3.04 (fair).” Read the university thesis abstract. That distinction matters: a person's rating and a network instrument's Mbps, delay or packet loss are different evidence. The IPB results describe one campus and do not validate this original SurveyLegend form.
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General Internet Usage Survey Template

When to use this survey

7 questions for your general internet usage survey

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