Mobile Phone Replacement Survey Template
This mobile phone replacement survey helps you understand a recent decision to replace a main phone. Seven optional questions cover the timing, main reason, repair consideration, replacement choice, and what happened to the previous device.
This mobile phone replacement survey helps you understand a recent decision to replace a main phone. Seven optional questions cover the timing, main reason, repair consideration, replacement choice, and what happened to the previous device.
When to use this mobile phone replacement survey
Invite adults who replaced their main phone within the past 12 months and ask about that one decision. Replacing a phone because it stopped working is different from choosing a new feature while the old phone still works. SurveyLegend's example keeps those reasons separate so researchers can identify useful follow-up questions.
What the answers help you decide
Use the questionnaire to plan repair information, reuse services or a more detailed consumer study. It asks about the previous decision, not satisfaction with the current model. For broader feedback on a product in use, the product feedback template addresses that different task.
Seven questions for your mobile phone replacement survey
Think about the most recent time you replaced your main mobile phone within the past 12 months. All questions are optional. Do not include phone numbers, account details, device identifiers or private contents from either phone.
A little feedback. A clearer picture.
Explore this 7-question example at your own pace. Every question is optional.
Mobile Phone Replacement Survey
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Adapt the mobile phone replacement survey to your audience
Keep the one-year eligibility window clear and use one replacement decision per person. If you need current repair barriers, create a separate follow-up rather than assuming past choices describe current needs. Keep lost or stolen phones distinct because repair was not necessarily an available option. Do not ask for device identifiers or account access, and avoid framing replacement as wasteful or repair as always practical.
Printable mobile phone replacement survey
Offer the blank form during a research interview or repair-community event, including for people who prefer not to use their current phone to respond. Give it to the named researcher through the stated process. Paper answers require separate review and are not automatically imported.
Download the mobile phone replacement survey PDF Create your mobile phone replacement survey with an AI prompt
Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.
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Interpret your mobile phone replacement survey responses
Separate ineligible or uncertain recall-period responses before summarizing replacement reasons. Compare the trigger with remaining usefulness, and distinguish seeking repair information from actually completing a repair. Keeping an old phone does not tell you whether it is functional, while trade-in does not establish what happened afterward. Group requested information using SurveyLegend's open-ended data guidance. Treat remembered reasons as respondents' accounts, not proof of a defect or planned obsolescence.
Wieser and Tröger's 2018 Austrian study examined “timing of replacement, repair, and reuse” (abstract). Their phone replacement study informs the separate repair and prior-device questions here. Its survey and interviews describe a particular context; they do not establish today's replacement rates or validate this questionnaire.
Frequently asked questions
Who should answer this survey?
Adults who replaced their main phone within the past 12 months. The first question helps identify responses outside that window; the example does not automatically screen people out.
Does replacing a phone prove planned obsolescence?
No. The survey records a person's reason and experience. Establishing a technical cause or a manufacturer's intent requires different evidence.
Can it tell me whether a phone is worth repairing?
No. It asks about a past decision and does not inspect a device, price a repair or assess technical suitability.
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