AI Virtual Assistant Feedback Survey Template
Use this AI virtual assistant feedback survey template after one task-oriented conversation. The seven optional questions separate request understanding, response relevance, task resolution, dialogue ease, handoff clarity, and one improvement.
Use this AI virtual assistant feedback survey template after one task-oriented conversation. The seven optional questions separate request understanding, response relevance, task resolution, dialogue ease, handoff clarity, and one improvement.
Use this AI virtual assistant feedback survey template after one task-oriented conversation. The seven optional questions separate request understanding, response relevance, task resolution, dialogue ease, handoff clarity, and one improvement. Browse related technology templates , then adapt this focused version in SurveyLegend.
When to Use an AI Virtual Assistant Feedback Survey
Place this survey after a named customer-service chatbot or AI assistant conversation. If a team is still deciding whether an AI pilot is ready, use the AI readiness template. For a broader app session, use app feedback . Keep urgent support and human escalation available outside the survey.
Who This Template Is For
Product, service, and UX teams can invite adults immediately after they use the named assistant. Include completed, partial, failed, and escalated conversations when the invitation flow allows it. Feedback only from successful conversations will make the experience look better than the full task journey.
7 AI Virtual Assistant Feedback Questions
Use these seven questions as a starting point. Every field is optional and always visible. Respondent introduction: Think about the assistant conversation that just ended. Do not paste the conversation, prompts, passwords, account details, or sensitive personal information. Use the separate support route if you need a reply.
A little feedback. A clearer picture.
Explore this 7-question example at your own pace. Every question is optional.
AI Virtual Assistant Feedback Survey
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What the Questionnaire Covers
The form starts with the user’s task, then asks whether the assistant understood it, gave relevant responses, helped resolve it, was easy to follow, and offered a clear next step when needed. The final comment asks for one change. The questions record user perceptions; they do not verify factual accuracy, safety, compliance, or model performance.
How to Customize the Survey
Name the assistant and the tasks it is meant to support. Replace “human handoff” with the real channel users will see, and keep “No handoff was offered” when that outcome is possible. If respondents need to report an error or account problem, send them to a secure support process. Use a short open field, but never ask people to paste conversation transcripts or private data.
Ask Close to the Conversation
Invite feedback at the end of the interaction so the task and sequence are still clear. Avoid interrupting the conversation before users know whether the task is resolved. Track the invitation point and assistant version outside the public questionnaire if those comparisons are needed and lawful.
How to Interpret Responses
Read resolution together with understanding and relevance. A failed task with low understanding suggests an intent or scope problem; a relevant response without resolution may point to missing action or information; low dialogue ease may indicate confusing turns; weak handoff clarity requires checking the actual route. User ratings identify conversations to investigate, not verified causes. Compare them with privacy-safe operational evidence through a separate review.
Research Note
Følstad and Taylor’s 2021 open-access study says chatbot experience concerns whether users are “provided relevant answers to their queries and the chatbot interaction brings them closer to resolving their problem.” Read the research . Their framework also distinguishes relevance, understandability, helpfulness, and efficiency. It was developed with two customer-service chatbots and three case examples; it does not validate SurveyLegend’s original questionnaire or every kind of AI assistant.
Frequently asked questions
Does this survey check whether an AI answer is correct?
No. It records the user’s experience and perceived relevance. Factual accuracy, safety, and policy compliance require separate expert and technical evaluation.
Should the survey collect the chat transcript?
Not in this general template. Transcripts can contain personal or confidential information. If dialogue review is necessary, use a separately reviewed privacy, access, retention, and redaction process.
What if the user needs human help?
Show the real support or escalation route in the assistant and beside the survey. The questionnaire can ask whether the handoff was clear, but it does not create a support ticket. For feedback after human technical support, use SurveyLegend’s support survey .
Printable AI Virtual Assistant Feedback Survey template
Use the blank seven-question PDF for feedback after a recent AI assistant conversation. Explain who will review the completed form and provide a private return route. Do not include chat transcripts, account details or sensitive information. Paper responses require separate review or manual entry; they are not automatically added to online results.
AI Prompt for an AI Virtual Assistant Feedback Survey
Copy the complete specification below into an AI assistant to prepare an AI virtual assistant feedback survey. Review the result, then build and customize the questionnaire in SurveyLegend. This does not automatically create or transfer a survey.
AI Virtual Assistant Feedback Survey AI Prompt
Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.
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