The dentist-patient relationship can be… complicated. On one hand, everyone knows it’s important to keep their teeth well-maintained. On the other hand, sitting in a chair while someone puts...
We talk a lot about the patient experience in healthcare, which is defined as “the experience of illness or injury and the related interactions with a healthcare organization.” But...
Online surveys, when created and used effectively, can be invaluable for the healthcare industry. The use of healthcare surveys is often two-fold. Surveys may be used internally to determine...
Healthcare worker burnout is not a new phenomenon, but it’s one that is growing (and evolving) quickly. The term was introduced in the early 1970s, characterized by “a state...
As the country begins reopening from the COVID-19 pandemic, many are wondering if a work from home policy should remain in place.
It’s always a good idea for healthcare experts to get external and internal feedback to improve the patient experience and gauge the satisfaction and needs of their staff.