Customer Development Survey Template
Explore a real customer problem, current workarounds and consequences with seven optional questions. Build a customer development survey in SurveyLegend.
Explore a real customer problem, current workarounds and consequences with seven optional questions. Build a customer development survey in SurveyLegend.
Learn about the problem before presenting a solution
Customer development starts with how people handle a real task now. Ask about the most recent attempt, the workaround and the consequence before describing a solution. This survey can reveal patterns worth interviewing about; it does not prove product-market fit.
When to use this customer development survey
Use it before developing or repositioning a product or service, when the team can name one problem and reach adults who may have encountered it recently. Do not lead with the proposed solution. Move to concept testing only when a concept exists. Explore broader market research for a different decision.
7 Customer Development Survey questions
Answer about the named problem and your experience during the past 30 days. All questions are optional. Do not include private information.
A little feedback. A clearer picture.
Explore this 7-question example at your own pace. Every question is optional.
Customer Development Survey
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How to adapt this customer development survey
Name the problem in neutral language and retain the 30-day window. Recruit people because they may know the task, not because they already agree with the solution. Use feature research for an existing capability and product feedback for a released product. Keep any follow-up contact form separate and voluntary.
Printable customer development survey template
The printable PDF reproduces the same seven optional questions and answer choices with selectable text, response space, a short organizer setup note, the authentic SurveyLegend logo and a return-instructions field. Paper answers are not added to online responses automatically; plan secure collection and manual review.
AI prompt for a customer development survey
Copy the complete prompt into an AI assistant to prepare an editable draft, then review the wording and build or customize the survey in SurveyLegend. The prompt mirrors all seven questions and does not claim scientific validation.
AI prompt for customer development survey template
Copy the prompt into an AI assistant to draft the questions, then build your survey in SurveyLegend.
Sign in to SurveyLegend. The copied prompt is not transferred automatically.
Turn patterns into interview priorities
Group answers by recent frequency and current workaround before reading consequences. Repeated, consequential problems deserve closer investigation, but stated difficulty is not proof that someone will buy a solution. Thamjamrassri et al. (2018) wrote that “Customer discovery (CD) is a method to determine if there are actual customers for a product/service.” Read the study . Their health-IT case used 55 interviews, so it supports a discovery process rather than validating this survey or estimating a market. Select one assumption for follow-up interviews and record contrary evidence.
Frequently asked questions
Is this the same as a customer interview?
No. It is a short structured questionnaire that can identify patterns and possible interviewees. A follow-up conversation can explore context, sequence and meaning in more depth.
Should the survey describe the proposed solution?
Usually not in the problem-discovery questions. Naming a solution can anchor responses. Test a concept separately after the team understands the current task and workaround.
Can these answers prove market demand?
No. Responses describe this sample and wording. Combine them with follow-up interviews, observed behavior and other market evidence before making a commercial claim.
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