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7 Reasons To Use Customer Retention Surveys
They say it is much cheaper to retain a customer than it is to acquire a new one. But is this an arbitrary statement? And who exactly are they?...
7 Differences Between B2B Surveys and B2C Surveys
Most companies market themselves differently to consumers than they do businesses (if they’re not, they’re probably doing something wrong). So, it makes sense that B2C and B2B surveys would...
How to Ask a Sensitive Question on a Survey
When asking someone a sensitive question, some people take a very blunt approach, tackling the topic head-on. However, most of us tend to tiptoe around the topic before delicately...
How to make your customer support automated, more efficient and more insightful with SurveyLegend
Create your free automated customer support now! Customer support is vital for successfully driving any user-centric or customer-centric business. Your company needs to be responsive, and support customers...