Auditee Satisfaction Survey Template
This auditee satisfaction survey template collects feedback from people who took part in an external quality-management audit. Ask about preparation, the auditor’s understanding of operations, and explanations during the audit so you can improve the next review.
This auditee satisfaction survey template collects feedback from people who took part in an external quality-management audit. Ask about preparation, the auditor’s understanding of operations, and explanations during the audit so you can improve the next review.
An auditee can disagree with a finding and still have received a clear, professional explanation. Keep feedback about how the audit was conducted separate from decisions about compliance.
When to use this survey
Use this survey after the closing meeting, while the audit experience is still recent. Invite the people who worked with the audit team, name the audit and dates, and explain who will review the feedback. Create the questionnaire in SurveyLegend for a service review; use the established audit process for disputed findings or corrective actions. For an everyday workflow review between audits, use the process improvement template.
7 questions for your auditee satisfaction survey
Think about the quality-management audit named above. Answer only about the parts you experienced. Do not include confidential findings or other people’s names. Every question is optional.
A little feedback. A clearer picture.
Explore this 7-question example at your own pace. Every question is optional.
Auditee Satisfaction Survey
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Customize your auditee satisfaction survey
Use the same audit name and dates for everyone. Keep “I did not attend” and similar choices so someone who only helped with preparation does not have to rate the closing meeting. Avoid leading questions that imply a good audit must produce agreeable findings. Trial the wording with one participant who knows the process and one who is less familiar with audit terminology.
Printable auditee satisfaction survey
Use this blank questionnaire after the audit review meeting. Provide a clear return route and keep completed forms away from the audit evidence pack. Review paper replies separately or enter them through an agreed process; they are not automatically added to online results.
Create this survey with AI
The prompt below includes the auditee satisfaction survey questions and response settings. Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.
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How to use the answers
Review preparation, understanding of operations, and explanations separately. Keep nonparticipants out of experience comparisons and retain no-exposure answers as context. Group open-ended data into actions such as clearer document requests or more time for explanations. Check feedback against the audit plan before changing the process; satisfaction alone does not establish audit quality or compliance.
Lenning, Gremyr, and Raharjo (2022) describe “establishing a co-operative audit atmosphere” in their study abstract. Their single-company study of external ISO 9001 audits links the audit interaction and operational understanding with auditee satisfaction. This template therefore asks about opportunities to explain work separately from the clarity of issues discussed. It is an original feedback questionnaire, not a validated audit-quality measure. Read the auditee satisfaction study for its context.
Frequently asked questions
Can this survey assess internal audits?
This version is written for an external quality-management audit. Adapt the scope and participant instructions before using it internally, and keep any required audit evaluation separate.
Does satisfaction establish compliance?
No. The responses describe participants’ experience. Audit findings, certification decisions, and compliance judgments belong in the appropriate audit process.
Should everyone rate every stage?
No. Retain the no-experience options and leave questions optional. A participant who missed the closing meeting should not be asked to guess how useful it was.
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