Library Satisfaction Survey Template
This public library satisfaction survey asks visitors whether services helped them do what they came to do. Review access, staff help, and unmet needs before choosing your next service improvement.
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Library Satisfaction Survey
What was the main purpose of your visit?
Borrow or return materials
Use a computer or internet connection
Find information
+4 more answer choices
This public library satisfaction survey asks visitors whether services helped them do what they came to do. Review access, staff help, and unmet needs before choosing your next service improvement.
Borrowing a book, using a computer and finding local information are different library visits. Start with the purpose of the visit so an overall rating does not hide the service someone actually needed.
When to use this library satisfaction survey
Public library teams can use this survey with adult visitors after a recent visit to a named branch. It focuses on community services and access. Academic resource access and coursework belong in a separate university-library questionnaire. Customize this version in SurveyLegend. For campus resources and study access, use an academic library survey instead.
7 questions for your library satisfaction survey
Please think about your most recent visit to the branch named above. Every question is optional. Do not include your library-card number or other personal details.
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A little feedback. A clearer picture.
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Library Satisfaction Survey
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Customize the questions for your setting
Use the actual branch name and relevant service options. Add an online-service version separately if that is the intended setting. Keep a task-completion answer rather than relying only on satisfaction. Recruit visitors throughout the collection period and record which groups the recruitment method may miss.
Use a printable library satisfaction survey
Offer the blank questionnaire near a staffed library return point for people who prefer paper or cannot answer online. Explain where completed forms should be returned and who will review them. Handwritten replies need separate manual handling; they are not automatically added to online results.
Download Library Satisfaction Survey Template (PDF) Export Use a printable library satisfaction survey as PDF
Create your library satisfaction survey with AI
Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.
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Turn the responses into practical improvements
Read task completion alongside visit purpose. Difficulty finding a computer is a different issue from an unavailable book. Compare opening-time feedback across collection periods cautiously, since current visitors cannot fully represent people unable to attend at all. Turn recurring unmet needs into a service-review list. Retain focused open-ended questions to discover needs missing from the current service list.
In the English thesis abstract, Jansdotter and Svensson (2002) write: “tying the purpose of the survey to the goals of the library”. The authors identify this as an area requiring attention in library survey design. This template applies those design principles through a visit-purpose question and partial-success options. The thesis reviewed three historical surveys; it does not validate this questionnaire. Read the library survey thesis .
Frequently asked questions
Can a university library use this?
A university library usually needs questions about study resources, remote access and academic work. Use an academic-library questionnaire for that purpose.
Does an exit survey include nonusers?
No. Surveying current visitors misses people who do not attend. Use a separate outreach approach if nonuse is part of the question.
Should a name or card number be required?
This service-improvement version does not need either. Keep individual account problems in the library's support process.
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