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Learning Support Survey Template

This learning support survey template asks learners whether they know how to request academic help and how they experienced it during the past four weeks. Use feedback on access, waiting time, and explanations to improve tutoring or another named support service.

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Learning Support Survey Preview

Use this learning support survey template to understand whether learners know where to get academic help and can use it when needed. It asks about recent support, waiting time, explanations, and practical barriers. Build the survey in SurveyLegend to improve access to tutoring, study guidance, or other clearly named academic support.

When to use this learning support survey

Use it after support has been available for several weeks. Name the service so respondents do not mix academic help with unrelated administrative or personal support. Invite learners who did not use the service as well as those who did. Low use may mean the service is unnecessary, hard to find, or difficult to access; the questionnaire helps you investigate rather than assume.

To explore support for learning at home as a separate task, use our parental support template.

7 questions for your learning support survey

Use these 7 questions as a starting point. All fields are optional; choose one answer where choices are listed. Leave an irrelevant open field blank.

Respondent introduction:
Think about the academic support named by the organizer during the past four weeks. You can answer even if you did not use it. Please do not include private health information. All questions are optional.

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A little feedback. A clearer picture.

Explore this 7-question example at your own pace. Every question is optional.

SurveyLegend demo Question 1 of 7

Learning Support Survey

01 Before this survey, did you know how to ask for this academic support?

Choose one answer, or skip this question.

02 Did you use this support during the past four weeks?

Choose one answer, or skip this question.

03 If you did not use it, what was the main reason?

Choose one answer, or skip this question.

04 When you sought support, how timely was the help?

Choose one answer, or skip this question.

05 How well did the help clarify what to do next?

Choose one answer, or skip this question.

06 What made it easier or harder to access support?

Share your answer, or skip this question.

07 What is one change that would make this support more useful?

Share your answer, or skip this question.

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How to customize your learning support survey

Replace the general support wording with the actual service and review period. Adapt language for your learners and provide a separate route for a personal request for help. Do not ask students to disclose diagnoses, grades, or private circumstances just to explain a barrier. Keep “did not need help” separate from “could not get help.” For example, changing the booking explanation may matter more than adding another session if learners do not know how to start. Before sharing widely, try the questions with a few people from the intended audience and clarify anything they interpret differently.

Printable learning support survey template

Use this printable learning support survey template at a tutoring center or classroom support session. It includes the same questions and space to write, giving people who prefer paper or are less comfortable online another way to take part. SurveyLegend helps you offer both formats. Tell respondents where to return the completed form and who will review it. Paper answers need a separate review or manual entry process; they are not automatically added to online responses.

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AI prompt for a learning support survey

Make it easier for learners to find and use the academic help you offer.

The full prompt below specifies your learning support survey, including all 7 questions and response settings. Copy it, register for a free SurveyLegend account, and paste it into SurveyLegend’s AI survey creation tool. Review the result and add your organization’s details before sharing.

Use prompt directly in SurveyLegend

Create a free account, then paste the copied prompt into SurveyLegend.

Already have an account? Sign in to create your learning support survey.

Find where learners lose access to useful help

Compare awareness with whether support was used. Among users, review timeliness and whether the explanation clarified the next step; among nonusers, look at the reason for not seeking help. Group improvements into information, scheduling, access, and service delivery. Report feedback as experience of the service, not proof of academic progress. Follow up through the normal support process if a learner separately asks for individual help.

Frequently asked questions

Is this a survey about parental support?

No. This version asks learners about academic help offered by a school, course, or support team. Use a separate questionnaire for learning support at home.

Should students who did not use support answer?

Yes. They can explain whether they did not need help, did not know it existed, or faced a barrier to using it.

Does the survey measure academic improvement?

No. It collects reported access and usefulness. Claims about learning progress require appropriate evidence beyond this feedback questionnaire.

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