Department Performance Survey Template

Use this template after employees have requested or received a service from one named internal department during the past 90 days. It turns a vague “department performance” topic into a specific service experience. For broader workplace listening, browse employee surveys .

Use it when a department such as IT, HR, finance, facilities or procurement wants feedback from recent internal service users. Ask about one defined period and one department. Keep employee appraisal, individual case investigation, financial output and urgent complaints outside this questionnaire.

Use these seven optional questions as a starting point. Respondent introduction: Answer about the named department and a request or service you used during the past 90 days. All questions are optional. Do not name coworkers, include confidential case details, or use this survey for an urgent complaint.

Replace “named department” with the real team and state what counts as a request. If a recurring organization-wide check-in is the task, use the employee pulse template. Preserve “not applicable” and “not sure” options, and never turn the results into an individual employee ranking.

Copy this prompt into an AI assistant to draft the questions. Review the draft, then build and customize the survey in SurveyLegend before sharing.

Review each step separately: submission clarity, first useful response, ownership, outcome and the step selected for review. Compare only groups large enough to protect confidentiality. Wipulanusat, Sunkpho and Stewart (2021) reported that “cross-departmental collaboration has a direct effect on organizational performance.” Read the collaboration study . It modeled one U.S. federal highway agency, so it supports attention to collaboration and handoffs; it does not validate this questionnaire or prove that one survey score measures department performance.