Net Promoter Score
Net Promoter Score helps you ask how likely respondents are to recommend your company, product, or service.
How likely are you to recommend us to a friend or colleague?
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Settings
After adding a Net Promoter Score question to your survey, click or tap on it to activate edit mode and access the settings panel.
Net Promoter Score offers the customization possibilities below.
Answer is required
Require respondents to choose a score from 0 to 10 before they can continue or submit the survey.
Enable picture for question
Add a picture under the question when a visual explanation helps respondents understand what you are asking.
Instructions for respondents
Add tips or instructions when respondents need extra guidance before answering.
The NPS question type enables you to with a simple click or a drag and drop create a Net Promoter Score survey, form, poll or questionnaire. The Net Promoter Score is a management tool that can be used to gauge the loyalty of your firm’s customer relationships. This amazing question type will make life easier for you and your organization, we even do all the calculations for you. By visiting your Live Analytics page you will be able to see and follow your Net Promoter Score develop through out the time, in real-time.
Net Promoter Score Insights
The NPS field measures the loyalty between a provider and its consumer. The provider can be an employee, company, organization, municipality, institution or any other entity. The consumer in this case is the customer, employee, or any other responding to a Net Promoter Score survey. The provider is the party that is asking the following question “How likely is it that you would recommend our company to a friend or colleague?” The word company can be changed to product, service… all depending on your need. The scoring for this answer is most often based on a 0 to 10 scale....
